Hotel 3 Bintang di Madrid

I recently had the misfortune of staying at Hostel San Lorenzo, and I cannot emphasize enough how utterly disappointed and frustrated I am with the overall experience. My stay at this so-called ”hostal” quickly turned into a nightmare, thanks to the gross negligence and lack of security measures in place. Upon checking out, I foolishly trusted the staff to keep my belongings safe at the reception. Little did I know that this decision would lead to the theft of my backpack, which contained my laptop and other valuable items. The audacity and lack of accountability displayed by the staff at Hostel San Lorenzo are beyond comprehension. Not only did I lose items of significant personal and professional value, but the callous response from the management when I reported the incident was truly disheartening. Rather than taking immediate action to investigate the matter or offering any form of compensation, they brushed off my concerns as if theft were a common and acceptable occurrence at their establishment. The lack of security cameras or any reasonable safety measures in the lobby area is a blatant oversight. It's evident that the management at Hostel San Lorenzo is more concerned with cutting corners than ensuring the well-being and security of their guests. This incident has not only cost me financially but has also left a lasting negative impact on my overall travel experience. I strongly caution anyone considering staying at Hostel San Lorenzo to think twice before entrusting their belongings to an establishment that clearly lacks the most basic standards of security and customer care. My advice: seek alternative accommodations that prioritize the safety and well-being of their guests. Your valuables and peace of mind are worth far more than the discounted rates offered by this disgraceful establishment.

We had SUCH a great time staying at this hotel. We were showing our visiting family what Madrid has to offer and the location of the hotel is perfect for that. Close to the best restaurants and the Sol train station making it really easy to travel around the city. The staff were able to help with anything we needed, and the gifts waiting on our door in the morning were such a great surprise! We love this place and will definitely come back.

Things to know. The hotel is in a very busy shopping area, however it is not noisy. It was the only hotel we stayed at that had free ice available; for Americans a real positive. There is a ice machine in common area/lounge. They have a very nice common area with free coffee, fresh fruit, and biscuits. The rooms are small but perfectly adequate as we only used the space to shower and sleep. There is a small refrig in the room. Microwave in the common area. Hotel is close to the subway and walking distance to many attractions in central Madrid. Highly recommend it.

The hotel was about 30 minutes outside of the centre but was easy enough to get too using the metro. The staff were really friendly and helpful and the rooms were nice and clean.

In short, I would recommend looking elsewhere. There’s better options in Madrid with several issues I’ll list below. My biggest complaint is that the hotel advertised themselves as having air conditioning . As I learned from the staff the “thermostat” only controls the air flow (off, low, med, hi) but the dial doesn’t actually change the temperature. The entire floor/hotel has one set temperature. I’ve never personally seen this any other hotel and have only read about it in the most budget options. I had it on high for over 24 hours and the room never felt “cool” enough for me to sleep comfortably either night (I typically sleep at 20-21C for reference). I don’t consider this “AC”. I would more appropriately term it a controllable fan. While the front desk was nice and offered a portable fan, the airflow wasn’t the issue, the coolness of the air was and I felt misled by their advertising. Housekeeping had issues as well with a hair on one of the towels and dirt on one of the pillows. Additionally despite the “no” do not disturb sign out they knocked and then tried to enter during the day. My room key demagnetized every time it was in my bag remotely close to my phone. I didn’t have this issue with any other hotel in Europe, which I feel represents the poor quality of supplies the hotel uses overall for cost cutting. While water pressure was adequate the shower drain wasn’t and the floor filled up with water unless pressure was turned down to half. Overall I feel this is a hotel focusing on making things appear nice and luxurious while the actual quality is sub-par. I would not stay here again and would not recommend.

Hotel is centrally located in the old historic town of Madrid, Spain . Room very spacious with excellent bathroom. Coffee making machine provided in the room with lots of storage space. In the vicinity of the hotel are lots of restaurants to dine around. We had our lunch in Chinese buffet restaurant with 14 euros for each person charge . 24 hour Burger King, and other many local Spanish restaurants are around. Almost all the historic sites are near by to visit Just one drawback of the hotel major drawback is they don’t have parking. But there is a near by paid parking for 29 euros a night.

I had to work during my stay in Madrid and the hotel is quite good for that, the co-working space and the internet are fine. The best part of my stay was the friendliness of the staff, especially Araceli that by the second day already started preparing my coffee as soon as she saw me getting out of the elevator early morning :) made my working there more pleasant for sure! plus she gave us great tips for non-turistic places. Thank you Araceli

We had a really warm welcome on arrival and found our double room had every comfort including a kettle, coffee, sugar and a large free bottle of water. The beds were sublime, the bathroom had lots of freebies, the water really hot and the shower invigorating. Lots of lush towels. My sister was very touched the staff left a birthday cake for her. The tv was huge as were the many pillows and cushions. The swivel chair was fun next to the mini-bar. The safe was easy to use and large enough for a big camera and laptop. The curtains were dense and one window opened. The lift though small was sufficient for two people and a large case. The breakfast buffet was extensive, offering fresh cold melon, pineapple and grapefruit. The coffee machine produced delicious coffee and the bakery section was very varied with different types of fresh croissants, tarts, cakes, rolls and toast. As well as cooked or vegetarian options. Choice of milks and juices and smoothies. Every day we had a warm greeting and if we return to Madrid we would not hesitate to rebook the Room Mate Alicia. Brilliant location too.

The only good thing about this hotel was the location. It was very neat the central shopping district and the central sightseeing district. However, there was a leak from the sink and it dripped on the floor. First they argued that because I didn't put the sink plug in, it leaked (makes no sense, why would I want to fill up the sink?). Then they said because it was Sunday, someone would come fix it tomorrow. In the meantime, they put plumber's sealing tape around the outside of the pipe (did nothing because the correct application is on the inside of the joint) and put a bucket underneath to catch the water. First of all, it's not acceptable to have to wait for this to be fixed and secondly, no one came on Monday or Tuesday to fix it and we left on Wednesday morning. Horrible service. When they came on Sunday to put the useless plumber's tape on, they put the wastebasket underneath to catch dripping water. They did not supply us another wastebasket to put actual waste in, so we had to improvise our own with shopping bags. This is not acceptable. They wet mop the floors... sometimes. Only Sunday and Monday, not Tuesday. They don't vacuum though because even after the wet mop, I still saw dirt on the floor. Also, the shower had mold on it where the teeny tiny shelf that couldn't hold all bath items (soap, shampoo, conditioner, face wash) meets the wall. The walls were very thin and our neighbors were a family with two children who screamed. It was like living in a bad apartment with noisy neighbors. The beds were rock hard - I had to sleep on the top comforter (I used it as a mattress topper) and used an extra comforter as a blanket. I was between Hotel (Hostal) Lisboa and Roommate Mario. I don't know if that would be any better, but I can tell you that this is not the place you want to stay.

Generator Madrid was an amazing location! Located in the heart of Madrid and was super convenient. Everything was walkable distance. Place was also clean and very smartly designed. Service staffs were also really nice and helpful. Just a pity that toilet amenities were not provided (no soap/shampoo/towels, all had to be paid for). Hairdryer was available but needed a 20 euros cash deposit (returned upon return of hairdryer).