Hotel berhampiran Dar Si Said Museum, Marrakech

Recommended this Riad by our personal travel consultant who we trust implicitly. She didn't let us down! On arrival (tucked away from the hassle and bussle), we were greeted by Khalid and Sylvie. Mint tea was provided and welcomed after a 2 hour queue getting passed customs at the airport. Khalid gave us a lot of info and showed us around the Riad. It's beautiful, well kept and an experience in itself. The pool was closed from day 2-4 due to damage from a previous client but Sylvie kept us updated on its progress. Our 5 day trip certainly wasn't impacted by the closure. Rooms are as expected in an 18th century palace. We wanted an authentic experience and we got it. Tv didn't work but an engineer was called and it was corrected. Breakfast was good, the selection changed daily and set us up for the day, the sun terrace was lovely. We ate at the riad once and again couldn't fault the food. Boarding passes were printed for us, any questions or queries were dealt with. We would definitely come back to this amazing place. Thank you for a really fabulous stay and experience. We wish you all at the Riad the very best for the future.

يوما لا ينسى مع الاصدقاء ، حجزنا طاولة في مطعم Orangery ، كانت الأطباق والكوكتيلات لذيذة للغاية. المفاجأة أن المديرة سهيلة وفريقها قدموا لي خدمة كانت غاية من الروعة شكرا لكم جميع (سيهام، سكينة، كبيبر، أيوب، ومحمد )

Great location. But the hotel is not 5 star, the front lobby was fancy but the rest is not well maintained with my room having a broken door handle to the bathroom and the balcony. The telephones didn't work either. The shower water pressure came and went, and the temperature was going hot and cold. The statement of three restaurants is bold with only one being in operation when I was there, one was closed and the last didn't exist. I bought lunch from the restaurant one day and it cost £30!! for lamb skewers, French fries and chocolate mouse, which were poor quality and very disappointing.

The hotel room is old, we stayed at 4th floor, wifi was fine. Breakfast was ok, dinner choices was limited. But for the price I paid, it was great. Location is good, 20 minutes journey from airport, then 5 minutes walking to hotel. Free luggage storage after checking out. There is an ATM and a small souvenir shop inside hotel. Freshly made breakfast pancake was very nice. Reception was very helpful, helped me to print out my tickets.

I booke the Savoy due to its proximity to a business convention and because most other hotels were sold out. I was able to experience the suite and the regular room. The rooms are well sized and clean with all amenities (shampoo, gel etc) available. The breakfast has a good selection of local specialties and western items. Staff is overall friendly and aiming to do a good job. However, here is we’re the hotel (in my opinion) missed the mark of the 5 star experience. While I genuinely believe that staff is aiming to do a good job, I don’t think they are well trained. - I tried to get additional water by calling housekeeping on different occasions, it turned out impossible. No one was picking up. Upon calling the operator, still nothing happened - Getting my laundry done was a similar experience. I called the dedicated number for laundry service and no one picked up. Then I called the operator and explained the situation and was assured someone would come. Again - no show. - The remote control in my second room was broken. I tried to call housekeeping. To no avail. The guest relations manager called me because they confused two rooms and accidentally gave me a room that was clear intended for honeymooners (which I tried to explain to the gentleman who brought me to the room, but he insisted and showed me the paper from reception..) I explained to her that the remote was broken, she assured me someone would come, but no one ever did replace the remote control. - I tried to book a tour through the concierge. (In person). When I got to him, he asked me to sit down and told me he would give me a brochure. After 20min, he was helping other guests (who came after me) and I still sat there without a brochure. I ended up booking my tours online, which turned out perfect. There are however people who made the stay better. Ayu - from room service. A young gentleman who learned my coffee and organized soya milk. (I ordered my morning coffee because housekeeping would not leave any milk or powdered milk…) Rachid - one of the porters. I had forgotten my plug. The hotel send me a converter but didn’t have plugs. He gave me his personal plug until I bought one. The hotel is ok if the price is right. I think making it 5 star is a bit of a stretch given that personnel is not well trained.

Dirty cutlery, noisy location and poor service…. First problem, I was staying on the four floor, which was an issue as one lift was out of action and the other two lifts are unbelievably slow. The room was dark and even with the lights on difficult to see anything without the use of a torch. Thankfully my room was facing the pool as many colleagues who also had been staying complained of noise through the night from the road, obviously in rooms that had been facing the road. I still had an 8am wake up from the building site next door though. I only had breakfast at the hotel - but found the cutlery dirty and some cutlery had some sticky residue on them. Food was ok but far from the standard I had found in some of the local restaurants. At checkout I had a problem with the laundry bill, I was offered only a 5% discount on the laundry. I ended up paying in full after being threatened by the police for taking a photo of the invoice. Once in my taxi, back to the airport the taxi driver said there is always a problem with the hotel at checkout….clearly not an isolated case. The hotel did have some old charm but very much tainted by poor service, dirty cutlery and a noisy location. Avoid.

Stayed in this hotel for 7 nights arriving the 27th Feb. I am slightly disabled so email beforehand to ensure I had a room near the lift and found the replied from email to be very helpful and accomodating. On arriving I found the hotel to be in an excellent location a short walk from all the amenities of the new city and a 50Dhm taxi ride to the main square taxi's pass regularly so there is no problem getting one. On arriviving I found the reception staff to be extremely helpful, polite and cheerful, a Safety Deposit Box costs 25 Dhm per night. The young lady on reception was extremly helpful, always cheerful and smiling and ver polite. The rooms were immaculately clean and cleaned everyday sometimes a little late but never the less cleaned to the normal high standard. The hotel is a little dated but I would call it homely and cosey. The bar serves excelent food of a very hight standard and the staff are very polite and attendtive - one comment is that the menu is the same every night and for long stays it would be an added advantage if there was a Today's Sepcial on the menu. Check out time is 12pm but there is a baggaeg room if your flight is not till later. Al in all an excellent stay and well recommended with no disturbances at all - highly recommended Thanks to the team

What a gem of a property in the Accor catalog of accommodation and hospitality! I am a senior, solo, single traveler, and Ibis rooms are just fine with me! The Wi-Fi could be a little bit better, but that's the problem with the vendor and the Internet service Provider, not the Ibis. Although this Ibis would be within their rights to demand better service- in 2023, with 100+ rooms. I came directly from an Ibis in Lisbon, which had fewer items for breakfast, and no Chef for evening dinner! The breakfast is a wonderful mix of Moroccan, Arabic, French foods, but also American/English. Scrambled eggs are made without dairy, and I brought my own gluten-free bread from Carrefour to be sure. While they do have a container of Honey, I bring my own, as I don't like touching containers and spoons touched by other customers... another customer absconded with my honey yesterday, and one of the wait staff had to retrieve it! Three languages are spoken here: Moroccan, Arabic, French, and plenty of English. Any word that is too specific can be translated on any of the web translation sources. Like when I needed to explain that DHL was bringing a package with my gluten-free chocolate chip cookies that Carrefour does not stock! There's been some shuffling of the wait staff in the last few days, but besides being new, quiet, and shy, they are all talented and all understand hospitality. The evening dinner is attended to by the top echelon of the hotel staff and everything is more than fine – which in my case means a very plain and simple American taste. Since I don't carry currency, the evening food bill goes on my room tab. Breakfast was part of the booking in the first place, but I don't fully understand what ”half-board” means, if that means evening dinner, so I will be inquiring about that. Being next-door to the train station means it's a three minute walk to excellent sight seeing and people watching. And McDonald's of you so care, and at least two mobile phone SIM shops. Carrefour is a 10 minute walk, and there is a shopping mall which is about a 20 minute walk which I will be visiting for recreation purposes and window shopping, to get a feel for the retail culture of this city. And people watching! I did read about the potable water situation on a Moroccan tourism page. This Ibis has plenty of bottled water, so just ask- at Reception and of course in the Restaurant.  I also read about cash versus credit card. The three places that I have spent money at have all accepted cards. It is currently Ramadan, but this Ibis respects International tourists' needs and wants. No disruption of service- and the staff seem to be very happy to be celebrating the holiday. My room had two minor maintenance issues, which were resolved quickly. The garden is beautiful and peaceful, and well manicured. I have stayed with other brand name chain hotels in the US and Europe. There is nothing in this historic building that is outdated, or in need of renovation. The most important

NE RESERVEZ PAS - AVOID AT ALL COSTS- This hotel must be avoided at all costs!!!!! Do not trust positive ratings, they cannot be trusted and have been paid for. Evitez cet hotel a tout prix!!!! Ne croyez pas les avis postifs, achetes a moindre cout par cet hotel. Ditry bedsheets provided everyday, stained towels everyday, broken plugs in the bathrooms (!!!!), no AC, very small pool, broken shower heads, a very aggressive manager. We left before the end of our stay to a different hotel. This place is not safe! Draps sales, literie douteuse, piscine trop petite, equipements a l'abandon, un manager aggressif, prises murales exposees dans les salle de bains!!, draps dechires, Nous avons exige un remboursement de nos frais. Nous avons quittes l'hotel avant la fin de notre sejour. Nous n'etions pas en securite!