Hotel berhampiran Palais du Pharo, Marseille

Went for a long weekend to see the city and it’s history, really enjoyed our time, 3 days was plenty to see everything. The hotel was in a fantastic location, right near the Metro. Everyone was friendly in the hotel, and spoke English very well which was useful as our French isn’t great. Couldn’t have asked for anything more, also the deposit was paid back straight away on the same day in full. Highly recommend.

What makes this place special are the people. Yes, it is modern, tastefully designed and immaculate with great access to public transport and a couple of local treasures, the front desk with Tata, Tania and Sujata, complete with broad smiles and great local knowledge are a compliment to manager Emmanuel and Mr Fixit, Julian.

Super accueil, logement très propres, literie excellente, bien insonorisé, bien situé (prés du métro Chartreux), clim, serviette en nombre (5), torchon vaisselle et liquide vaisselle gel douche, cafetière à filtre, poêle et casserole, mug tasse assiette ciseau, saut ballai ....Rien ne manque!

My partner and I are staying in this hotel tonight (17Sep) The good. New hotel, feels clean and fresh. Nice airy lobby / reception area. Small pool but clean and inviting. Really friendly staff, I’ve asked for slippers and bucket of ice, delivered to our room within minutes with a smile. Thank you🌸 Underground car park, very convenient, but expensive. Bad: Our room ( no 814) has a very strange layout. The bathroom is “split” in half. Toilet is located separately by the door and the other “part of the bathroom” sink and shower is located on the other side of the room. Separate toilet has NO sink, so every time we use toilet we have to walk to the other side of the room to wash hands - unpractical, illogical and dead annoying. Very limited room service menu, very few dishes, no wine, no champi. The area - really dirty, rubbish on the street, noise from nearby apartment blocks. All in all - okay’ish for 1-2 nights not longer.

Although our stay was fine, we had a very bad experience. My brother-in-law forgot his tablet in his room. He had left it on the floor near the wall and in the morning upon drawing the curtains open the tablet was hidden behind so he didn't see it. Arriving in our next hotel destination (Villeneuve-Loubet) he realized the tablet was left in Toyoko-Inn. He immediately called the hotel and the security guy told him no tablet was found. He went to personally check the room that happened to be empty as no guest was in that room that night. He then told my brother-in-law he didn't find anything. We called the hotel again the following day and we got the same answer. We sent an e-mail to the hotel manager only to get the same answer. Since there was no other guest in that room it seems that only people from the hotel entered it. We can not believe a tablet can vanish without a human intervention so we suspect that somebody from the hotel found it but didn't deliver it to the reception. This matter ruined the remaining days of our vacation and left a bitter taste in our mouths. I sent a complaint to the Tourism Office in M****illes but they couldn't answer me as they are on public holidays! So, if you stay in that hotel double and triple check your room before you leave because if something valuable is forgotten it's more than certain it won't be recovered or compensated.

La signora che ci ha fatto il check in gentilissima e parlava anche italiano, hotel molto carino e pulito. Posizione discreta a 20 minuti dal centro, per arrivare al centro bisognava prendere un bus e un tram.

Good staff Near Bombay grill Indian restaurant Clean room Next time again coming same palace

Really nice! I loved how you can have your own space by closing the curtain. The beds didn't make any noise or movements when you climb into the upper bed. Maybe a small improvement: sign for where the reception/checkin is or some arrows. Overall had a nice stay, very cozy place and clean and good working services

Ottima posizione, personale gentile e efficiente. Piscina carina e comoda. Scelta intelligente quella di vietare di fumare nella zona della piscina.Sicuramente tornerei in questo hotel. Forse l’unica cosa che migliorerei è il menù del servizio in camera e della piscina. Buono ma pochissima scelta. Un solo primo , una insalata , un secondo di carne e se non ricordo male due dessert . Le camere sono abbastanza spaziose e moderne. Bello l’arredo mento ed elegante lo stile. Le camere sono ben insonorizzate, non si sentono gli ospiti delle altre camere. Al check-in ti consegnano la chiave con una cartina di Marsiglia piegata e la password del Wi-Fi. Idea molto carina e funzionale. All’ingresso è presente un bocciolone con dell’acqua fresca. Visto il caldo di Marsiglia al rientro in hotel rinfrescarsi con una bevanda fresca è un ottima idea. Tutte le parti dell’hotel si presentano in ottime condizioni . Adatto sia per famiglie, ma anche per professionisti. L’orario dell’accesso in piscina termina alle 20.00… forse lo avrei allungato alle 21.00. Per permettere a chi è di passaggio a Marsiglia per lavoro di farsi un bagno a fine giornata. La colazione è abbastanza abbondante e all’europea… c’è un po’ di tutto!!! Neo salumi aggiungerei un po’ di prosciutto crudo e nei formaggi qualche mozzarellina. Le brioche sono ottime e fresche. La frutta è già tagliata …. Praticamente una macedonia… yogurt , miele , burro , nutella , marmellate , diversi tipi di pane … insomma un po’ di tutto!!! C’è una macchinetta che eroga diversi tipi di bevande. Si può scegliere dal classico caffè espresso italiano a quello americano , oppure una buona cioccolata calda. Molto funzionale. Si ha anche la possibilità di avere una tazza di acqua calda per gustarsi un ottimo thè. Altra cosa importante, se si rientra tardi , il portiere di notte è sempre vigile e attento. Non si rischia di rimanere fuori ad aspettare. Ascensori veloci e molto funzionanti . La pulizia dell’hotel è buona , come l’accoglienza e in generale proprio tutta l’atmosfera che si respira . Consiglierei sicuramente di soggiornare in questo hotel. La posizione è splendida , a pochi minuti dal vecchio porto da una parte, altrimenti dall’altra si arriva subito alla spiaggia de Catalan , dove poi si può fare una passeggiata nella meravigliosa corniche…. Probabilmente da qualche camera si può vedere anche l’isola di Frioul… che altro dire… viva il New Hotel!!!!

Suasana yang indah tetapi kakitangan yang agak ketinggalan zaman, makan tengah hari adalah sangat mahal untuk apa itu, terdapat lebih banyak pilihan sebelum ini namun kami mempunyai penginapan yang hebat