Hotel berhampiran Bonobo Ltd, Mauritius

Bad Chevk-in routine It is a very modern hotel too bad the staff and the hotel’s policies are not modern. The hotel is isolated in an area away from facilities. You need transportation to get to a small mall or to the beach. The hotel does run a limited shuttle to the mall and beach. We arrived at the hotel from the Mauritius cruise port at 11:30am. At the front desk they said the rooms will not be assigned until 3pm and we should just sit down until 3 pm. Never asked our names. I said we are Holiday Inn members - didn’t matter - rooms will be assigned at 3pm. However a couple we knew arrived at 12:30pm and were given a room immediately. They did not know why. We also watched numerous people check out while we waited. The 3 pm assignment had nothing to do with the rooms being ready. Rooms are not assigned until 3 pm. By 3 pm there were over 40 people waiting for rooms. Some people decided to go to the mall. Can you imagine 40 people waiting until 3 pm for a bell to ring signaling the rooms are now available. I envisioned a mad rush to get in line for a room. Disgusted I asked for a manager. When I explained to Cecilia that we were waiting since 1130 for a room AND we are HIG members. Cecilia said they have a routine. I asked “isn’t it better to assign rooms as they become available rather than wait until 3 pm to assign all the rooms” She reiterated that they have a routine. So at 3 pm now people are alll lined up to obtain their room assignments. It will take well over an hour to assign the rooms. At 5:30 pm people were still on line to check in. The hotel’s routine is not good for customer satisfaction.

Semasa Festival Musim Bunga, 6 sekeluarga menginap selama 5 malam dan ia berasa hebat! Tak sanggup nak pergi! Sarapan pagi kaya, anda juga boleh memberi makan ikan sambil makan (ikan laut yang cantik yang hanya boleh dilihat dengan snorkeling), memberi makan burung (lihat sekurang-kurangnya tiga jenis burung), pemandangan yang indah, pengalaman bermain golf percuma, perjalanan bot kaca ke dan dari rusa sepanjang penginapan anda di Pulau, bilik rekreasi, memerhati kura-kura gajah, berbasikal, menaiki bot dasar kaca ke dan dari tebing bertentangan ... Saya juga secara tidak sengaja menjumpai banyak pokok mangga dan pokok Sakyamuni. Penghijauan seluruh hotel adalah indah, dan ada yang tinggal dalam bonsai yang besar Perasaan di syurga mutlak di bumi!

On my first night at dinner, I felt treated poorly because I was dining alone. There was no communication about how the buffet worked, nor was I asked about any food intolerances, while couples around me were given clear options and information. This left me feeling overlooked and disappointed. I would like to commend the exceptional housekeeping provided by Reetoo. She is a lovely, sincere, hardworking lady. However, on the night she was not assigned to my villa, her replacement left a wet bath mat instead of replacing it, and on my last day, no bottles of water were replenished, which again falls short of expectations for a 5-star resort. Most concerning was my experience with the receptionist on my last night. After a long day out, having just returned—and she was fully aware of this—she called my villa to ask for my flight number. I explained my situation, stating that I had just walked in, and asked if I could wash my hands first. When I called back with the information, she asked if I had sorted out my transfer. I was confused by this line of questioning and confirmed that I was flying home. She then insisted on checking me out by midday, which I was already aware of. I asked if I had requested a late check-out, feeling increasingly frustrated. It felt like an interrogation. I requested to speak to a manager but was directed to the food and beverage manager instead. I asked him to inform the resort manager that I wanted to discuss my concerns in the morning due to the poor customer service. However, there were positives to note. The manager, Manoj, and his colleague, Geraldine, along with Reetoo and Kavi, truly tried to make up for the lack of customer service. A senior waiter in a black shirt working nights (apologies for not remembering his name) also provided attentive service. There were a few other members of staff; apologies for not remembering all their names. Sadly, despite these efforts, the overall experience at this 5-star resort did not meet our expectations, and we are uncertain if we would recommend our stay. We are well aware of other 5-star hotels and resorts that truly meet and exceed the standards associated with such ratings.

This was our 3rd trip to Mauritius and our 1st stay at Tropical Attitude.The staff are so friendly and welcoming and they can not do enough for you. There is plenty of choice of drinks and plenty of choice for breakfast and lunch there is the food truck which offer specials of the day aswell as other dishes or you can have a la carte in the restaurant and there is also plenty of choice for dinner to. We stayed in a villa with its own garden and pool it was perfect and Prema who looked after our villa was so lovely . We had a fantastic holiday we shall definitely return.

منتجع قمة في الرُقي.. المجتمع فيه والبيئة جدًا ممتازة وراقيه، الخدمة رائعة ويبحثون عن رضاك مهما كان، كريمين جدًا وطيبين كموظفين يعاملونك كأنك صديق لهم ولست مقيم عندهم وهو مُجرد موظف يخدمك كخدمة عادية.. مهتمين في جميع الزبائن من جميع الجنسيات وأنا كعربية ( سعودية ) تلقيت خدمة أكثر من رائعة وكانت توجد موظفة قمة في الذوق والأحترام والأدب أسمها زهراء. ماتتركنا بدون ماتلبي جميع احتياجاتنا ومن لُطفها كانت أيضًا تسألنا عن يومنا وكيف مدى رضانا عن المنتجع والاقامة. كنا مقيمين في فيلا رائعة جدًا.. كل ليلة يرسلون إلينا شوكلت مع صورة لمكان في موريشوس وتعريف عنه، لفته جدًا مميزة. من ناحية الأكل.. كانوا يهتمون في أكلنا كوننا مسلمين وكثير، وأيضًا ضيفونا مرتين على فطور عربي خاص من الشيف نفسه وهذا جدًا مميز لنا❤️ ويعني لنا الكثير كون أننا نذوق أكلنا من أيادي آخرى غيرنا تجربة شيقة.. الكثير والكثير من الخدمات الجميلة وأتمنى أن أكرر الزيارة مره آخرى لها❤️

The number one priority shared by every staff member at Salt is to provide superior customer service for their guests and ensure that their needs are met in a beautiful and relaxing environment! Everyone was kind and welcoming which made our stay enjoyable! We loved having easy access to the beaches, as well as the many water activities provided by the hotel. The gentlemen at the boat house were helpful and encouraged us to participate in all of the activities! The beach is very clean with breathtaking views of the clear blue, turquoise water, sunny days and beautiful sunrises/sunsets! The spa, Salt Equilibrium, is very nice! Anju has a fun, carefree personality, and very professional and knowledgeable in regards to massage therapy! The food was good, but my friend and I agreed it is a bit overpriced! Breakfast is made to order! The chocolate praline croissants were my favorite…oh! And chai lattes! Cocktails weren’t our favorite as I believe the bartenders were probably beginners. However, they do have nice wine selections! Overall, our experience was excellent and we would most definitely rebook this hotel again! One recommendation would be to have transportation (motor bike or car) so you’re able to venture off to see other areas of the island! However, the hotel reception would be more than willing to book transportation for you!

Es kann nicht besser sein. Perfektes Hotel, zwei grossartige Golfplätze; Personal, dass einem jeden Wunsch von den Lippen abliest und auch erfüllt; top Restaurants. Nichts, was es nicht gibt. Falls es fehlt, das Hotel organisiert es. Einfach perfekt!!!👌

The hotel was not what i expected from a 5 star. I believe that they are going to do renovations this year. I had half board and wanted to upgrade to all inclusive but they don’t offer all inclusive had I known this before, I wouldn’t have book at this hotel. So full board was and extra Rs8000 and you could only have 2 glasses of wine or two beers included. I can’t understand how the hotel can’t see that this encourages guests to purchase alcohol outside of the hotel. Anyways the bar staff were exceptional in making you feel welcome and really spoilt my daughter for her birthday. One in particular named Sahil. This guy is truly a diamond in the rough. Our time at the hotel was rainy weather but we still enjoyed it with people like Sahil around. Thank you!

I don't recommend the hotel, the swimming pools both are dirty lots of insects in the water, the jacuzzi cold water n dirty too. One can hear lots of noises at night if you are lucky you won't get those rooms it looks like mauritians who get those noisy room as at night you can hear the noise of air con or pump water machine. If you take some dried grapes after breakfast to eat in the terrace you will be told not to take where as I have seen other guests took plate of food. They don't give tea or coffee in the bedrooms but just kettle n cups. The only good thing is the room is clean but they won't clean it everyday. They put very few food for breakfast one can count 15 pieces on the plate and when finished they will replenished it. I didn't feel comfortable during my stay as while I eat my breakfast I can feel them monitoring me. The pictures of the pools have deceived me and my family. More customer service are needed in this place too. The only person who helped me was sanjeev for lifting my luggage when I came to the rooms. I did ask if they serve food at night they said no but I saw guests eating at night and every night I have to take my parents to eat in restaurants which is far from the beach. They do give shuttle car but on some hours and I had to take taxi sometimes.

The complex is a local architectural gem, beautifully situated, integrated into nature and the beach. First-class construction. The people who work here make an alert, motivated and very friendly impression. The regular service procedures work well. As is often the case in Africa, special requests require a little patience and several attempts. We found the breakfast varied and good, although the fruit was only second quality on 6 out of 8 days. It was only when the resort owner arrived that the fruit was first class 😉. In the evening, the buffet was ok and some dishes in the Asian restaurant were very good. However, it is worth exploring restaurants outside the resort in the evening. The excursions organised by the hotel (South Island, snorkelling tour) were great fun. The massage at the spa was very good. Taxis are relatively expensive, but in our case the drivers were very reliable. Anyone hoping that the air conditioning will cool the room to below 21 degrees Celsius (70 Fahrenheit) will be disappointed, as this did not seem feasible in our case. At least a fan provides some cooling.