Hotel berhampiran Pointe Saint Lain / Pointe Cassis, Mauritius

前台小姐姐人很好！超級熱情！英文溝通順暢！ 整個小酒店麻雀雖小五臟俱全的感覺。房間裏甚至有微波爐。 早餐在室外難免有小飛蟲在旁邊飛。洗澡什麼的都沒問題但是浴室居然有部分是木質地板，感覺有點奇怪。晚上室外牆壁挺多壁虎的哈哈哈哈～ 這個小酒店最好的就是地理位置！酒店後面走幾步就是藍灣！而且退房了也可以回酒店洗澡，很貼心！ 當然晚上要早點回來，如果從大路走回來天黑沒啥燈還挺嚇人的。

Bad Chevk-in routine It is a very modern hotel too bad the staff and the hotel’s policies are not modern. The hotel is isolated in an area away from facilities. You need transportation to get to a small mall or to the beach. The hotel does run a limited shuttle to the mall and beach. We arrived at the hotel from the Mauritius cruise port at 11:30am. At the front desk they said the rooms will not be assigned until 3pm and we should just sit down until 3 pm. Never asked our names. I said we are Holiday Inn members - didn’t matter - rooms will be assigned at 3pm. However a couple we knew arrived at 12:30pm and were given a room immediately. They did not know why. We also watched numerous people check out while we waited. The 3 pm assignment had nothing to do with the rooms being ready. Rooms are not assigned until 3 pm. By 3 pm there were over 40 people waiting for rooms. Some people decided to go to the mall. Can you imagine 40 people waiting until 3 pm for a bell to ring signaling the rooms are now available. I envisioned a mad rush to get in line for a room. Disgusted I asked for a manager. When I explained to Cecilia that we were waiting since 1130 for a room AND we are HIG members. Cecilia said they have a routine. I asked “isn’t it better to assign rooms as they become available rather than wait until 3 pm to assign all the rooms” She reiterated that they have a routine. So at 3 pm now people are alll lined up to obtain their room assignments. It will take well over an hour to assign the rooms. At 5:30 pm people were still on line to check in. The hotel’s routine is not good for customer satisfaction.

Hi first time in your hotel and it was wonderfull, staff was very friendly Thanks for the service at pool bar and tamtam bar waiter and barman do there work with expertise. Drink was very good but only 1 thing there no phoenix beer Food tastefull Ambiance wonderfull Thanks a lot will come back soon

الصراحه من اجمل الأماكن التي قمت بزيارتها تحس انك صاحب المنتجع من كثر ما يخدمونك الاكل متنوع والابتسامه ما تفارق الموظفين أبداً والسعر مناسب بقوه ما راح تكون اخر زياره لي ان شاء الله الغرفه مريحه وتفتح النفس ويهتمون بالنظافه بشكل كبيير جدا شكرا لكم على هذا المكان

I don't recommend the hotel, the swimming pools both are dirty lots of insects in the water, the jacuzzi cold water n dirty too. One can hear lots of noises at night if you are lucky you won't get those rooms it looks like mauritians who get those noisy room as at night you can hear the noise of air con or pump water machine. If you take some dried grapes after breakfast to eat in the terrace you will be told not to take where as I have seen other guests took plate of food. They don't give tea or coffee in the bedrooms but just kettle n cups. The only good thing is the room is clean but they won't clean it everyday. They put very few food for breakfast one can count 15 pieces on the plate and when finished they will replenished it. I didn't feel comfortable during my stay as while I eat my breakfast I can feel them monitoring me. The pictures of the pools have deceived me and my family. More customer service are needed in this place too. The only person who helped me was sanjeev for lifting my luggage when I came to the rooms. I did ask if they serve food at night they said no but I saw guests eating at night and every night I have to take my parents to eat in restaurants which is far from the beach. They do give shuttle car but on some hours and I had to take taxi sometimes.

I had a lovely stay at the Veranda Tamarin - the resort, decor, facilities and layout exceeded my expectations. The all inclusive package was very good value for money although it would have been better if there was a wrist band which signified to staff that guests were all inclusive so that we didn't have to continually sign for every drink. At weekends the music and partying from the beach was loud as the property is very nearby and obviously the resort can't control the volume of this however the bar music was also loud and could maybe have stopped at midnight rather than 2am. The restaurant and bar staff were all very friendly and helpful. On the all inclusive package you were able to eat with a subsidy in the a la carte restaurant which was good and you also got money off trips booked through the hotel which was also good value. The spa treatment (massage) I had was disappointing and also overpriced in my view.

الغرف والاكل والنظافه والخدمه جدا جداا ممتازه فالسوفيتسل يتوفر شطاف فالحمام والغرف المجدده لديهم العديد من الفعاليات المجانيه ونادي الاطفال والاستقبال لديهم سريعين ومتجاوبين فالخدمه كذالك يتميز موقعه الممتاز في منطقه فليك فلاك القريبه من الفاعاليات

The hotel was not what i expected from a 5 star. I believe that they are going to do renovations this year. I had half board and wanted to upgrade to all inclusive but they don’t offer all inclusive had I known this before, I wouldn’t have book at this hotel. So full board was and extra Rs8000 and you could only have 2 glasses of wine or two beers included. I can’t understand how the hotel can’t see that this encourages guests to purchase alcohol outside of the hotel. Anyways the bar staff were exceptional in making you feel welcome and really spoilt my daughter for her birthday. One in particular named Sahil. This guy is truly a diamond in the rough. Our time at the hotel was rainy weather but we still enjoyed it with people like Sahil around. Thank you!

Es kann nicht besser sein. Perfektes Hotel, zwei grossartige Golfplätze; Personal, dass einem jeden Wunsch von den Lippen abliest und auch erfüllt; top Restaurants. Nichts, was es nicht gibt. Falls es fehlt, das Hotel organisiert es. Einfach perfekt!!!👌