Hotel berhampiran Corona Reserve, Melbourne

Usually stay with Quest, tried Punt Hill, disappointed. Staff are on site for part of each day and if something goes wrong or you check-in after hours, you are at the mercy of security guards who can take up to an hour to arrive (not their fault). They have limited capacity to assist. The reception desk phone is an answering service and when told that your room keys are not coded for any access to let you into the garage, building or apartment floor, the response is ”sorry about that, you will have to speak to the hotel the next day”. I did get hold of a duty manager (off site) via the published phone number - not much they could - or would do as they don't attend site. On managing to get to my floor, security guard advised not to leave the room or floor as I could not get back up. The apartment was not cleaned (dried food on benches, floor dirty, orange mould along shower door and glass panels, carpets heavily stained, corridor had rubbish that had clearly been sitting for days. It just felt tired, and run down with little care. This property is clearly seeing the effects of extended COVID19 lock downs with minimal maintenance. The foyer and lifts feel dirty, the lift walls are mirrored and covered in greasy handprints. No idea how ”extra” sanitation was being applied as advertised. The guest car park is full of what looked like weeks of linen piling up in car bays - this didn't change across 5 days ( I did not stay my full 8 -days, left and went somewhere else). In fairness the hotel moved me to a ”better” room. Yes, it was newer but no, the cleaning was just poor. The corridors are heavily stained with liquid rubbish leaks (once a week cleaning means people just put rubbish in the corridor, so it leaks and stains light beige carpet. You can smell it on entry). Any surface that is greater than 2m in height has never been cleaned (years of lint and dust from internal dryers pile up, sink drains clogged with food, food in couch sides, under seats and rugs. Carpets in bedroom are again heavily stained. I have never stayed with this hotel group - I probably won't again. It just left you with a feeling that they are managing assets without any real care of maintaining a standard. Yes, it’s nice to have more than just a hotel room but you are left with a feeling of unease with how little the apartments are actually cleaned. Be careful handing back your key if you are in the basement car park. Once to put the key in the drop box, you cannot access the basement via the lift or stairwell. So, a review on a bad experience that I could not in any way say was ”a one off” - there are many areas this hotel needs to lift its game - 3 star motels are cleaner and more inviting from a guest experience.

酒店環境可以，出入方便，性價比高。

comfortable with air conditioning and a good bathroom and kitchen and cleaned very well plus very quiet and good showering plus quietness in the hallway good customer service and a lot of peace good people around the building and very clean not a dump like other hotels.

The amenities were excellent — in addition to the usual coffee, sugar, tea, mugs, and milk, there were also chilled bottles of water in the fridge, biscuits, and “breakfast packs” with everything you’d need for a filling breakfast. Housekeeping were generous with restocking items each day and made sure we had everything we needed. The staff were also amazing. The staff member who assisted us upon arrival was friendly, cheerful, and helpful. The housekeeping staff were thorough and flawless. After a busy day sightseeing, I’d always come back to a very clean, tidy room with everything replenished. I’d definitely visit again if the chance arose. However, avoid the connected bistro if you can — lacklustre service and unhelpful staff. But the hotel’s proximity to plenty of restaurants and cafes makes it easy to find dinner elsewhere.

i was locked out of my up to his room and he told me his name is pascal. I asked him why he wouldnt answer the phone and he RUDELY told me he has been working 40 hours a week, and that theres a new policy that noone answers the phone between 11PM AND 8AM which i know is a straight out lie. a guy that came out of one of the front rooms came out and told me he was management next thing i know HE JIMMIED HIS WAY INTO MY ROOM. clearly he wasnt management and clearly this place is not safe at all.

The location of the service aparement is excellent. Also the receptionists are super helpful and nice. Whenever we need help, they will provide assistance immediately.

I don't know why this hotel is rated 4 stars. It is 2 stars at best. We stayed for four nights, and our room was never cleaned. We had to ask for fresh towels on the third day. We emptied the trash ourselves as it became apparent the property does not offer cleaning service. There isn't a coffee maker in the room, and just a couple of forks and a couple of plates. The room itself felt dirty. The main areas of the building, including the entrance and walkways, were littered with leaves and other materials. We informed a cleaner the area needed to be vacuumed and he said it wasn't his job. We informed the front desk, and they simply nodded their heads. There is a language barrier with the front desk staff. I would not stay here given the lack of cleanliness and service. There aren't many choices in Kew, but I would look in Hawthrone or Richmond, which are relatively close to Kew.

My partner and I have stayed at Mercure Doncaster many times this year. My partner holds a Platinum Accor plus, each time we have stayed here the staff have been so knowledgeable of the loyalty program and welcome us as such. When ever available we are upgraded, which is always a nice suprise. This particular visit I went down stairs to the bar to use my complimentary drink vouchers and was pleasantly welcomed by the bartender, Jack. Jack was amazing, he k ew exactly what I could use with my voucher (which usually the staff are not). Jack was also so knowledgeable on the drinks at the bar. The hotel is lucky to have him as part of the team. Currently writing this while sitting in the nice bath in my room at the hotel

Ejen trip.com berkata bahawa daftar masuk awal adalah mungkin, jadi saya pergi untuk mendaftar masuk dan meminta untuk membayar 40 dolar dua jam sebelum daftar masuk. Tidak disebutkan tentang caj tambahan, dan tiada peralatan mandian disediakan untuk setiap tetamu. Mereka bertanya kepada saya mengapa saya perlu memberikannya kerana saya memerlukannya, dan mereka berkata, mengapa kerana ia bukan kewajipan? Saya dengar Trip.com ada sediakan set berus gigi sekali, tapi kalau bab hotel, lain pula. Saya datang ke hotel ini dengan tergesa-gesa, tetapi saya mahu Trip.com menyampaikan maklumat yang tepat kepada orang Korea. Kemudahan luar kemas dan ok.