I booked to stay with City Lifestyle with booking.com On booking it said to call the property if you were to be checking in late. I emailed them to let them know on booking, then called twice. No one answered or replied to my email. I then got to the property late at night after a flight hoping for the best. However when I got there, there were no instructions for what to do. The door was locked to the building and the hostel was on a different floor. I called the number on the door, someone did answer and said to wait for someone to let me in. After convincing someone, she did let me in, however she was on a different floor so I then had to wait for someone to actually let me onto the right level. This took quite a long time and was quite stressful. Once I finally got to the reception floor, I requested to get the keys out of the lockbox, however the man on the phone demanded a $100 deposit over the phone. I had paid in full prior to arriving and this was no where to be found on the website - I explained that I did not have a card capable of doing so, so in the morning I could pay him in cash or with my Eftpos card. He said no, that I could get cash out now. It was about 10:30pm, and if I were to get cash out it would have required me to again leave the building and try get back in. Plus - if he wasn't there, where the heck was I going to leave the cash anyway? I explained to him that I had given notice that I was going to be late and no one had gotten back to me, so if we could please just let me in my room and we can sort it out in the morning. The man refused, so I said well I guess I can't stay here because if I leave, I can't get back in. He was extremely rude about the entire situation and told me to talk with Booking.com as I requested a refund. So far, I have called Booking.com multiple times and no one has been able to get me an answer, with City Lifestyle labelling me in their system as a ”no show” therefore I'm ineligible for a refund. It's utter nonsense and lead to me being alone late at night in Melbourne with no where to stay.
153 Ulasan