Penginapan Pullman di Melbourne

Reception was ready to receive us with a smile even though it was wee hours in the morning due to a delayed flight. Room service was quick and the food delicious. Room was clean and comfortable. Rain shower was very welcomed. All in all, 10/10.

Not very impressed from the first day when waiting to check in more than 15 minutes. Staffs were in the back room, come out only there is priority/ premium guest to check in. Breakfast 6 days are the same, the menu does not much change, very poor breakfast so far under Pullman brand. The chef could not cook egg properly, egg sunny side up, burn under, white egg uncooked, not much enjoy for breakfast. Staff very nice but the service not so good. Told the front staff to tell the house keeper to refill body lotion in the room from the first day but not thing change, if check now, lotion should be empty. Expect more from Pullman name!

Hotel location id good. No major complain just that after the checkout there is a charge on my credit card later the day. There is no reason provided by Pullman Melbourne City Center so I am unsure what it is about. Tried to reach out to the hotel but so far nobody has get back to me. If you book this hotel, please make sure you settle and confirm everything when you checkout to avoid the same incident as mine