Hotel berhampiran Ruffey Creek Trail, Melbourne

The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.

The service at the hotel was friendly, but the standard, accepting that it is a low cost hotel was below what I was expecting… all furniture has chips of paint missing and the couch and curtains have noticeable small rips, general discolouration and just a general worn down look. The bathroom and kitchen especially could do with a really deep clean… just some extra attention to washing down walls and nooks and crannies on top of the standard check out wipe over to actually make it appear more than surface clean… It’s really the small things; to provide 5 small bottles of shampoo and not conditioner, (asked the cleaners and they said no conditioner is issued) but claim to provide toiletries… no hairdryer, only 2 towels for one person for 2 nights; to provide a clothes washer but not laundry liquid to wash your clothes… but 6 tablets for the dishwasher? Odd choices that all added to my unwillingness to stay at this hotel again or recommend it. I did enjoy the gym also the locations proximity to Aldi for clothes washing liquid, conditioner, and cleaning wipes so i could feel comfortable sitting in a dirty room..

Spent 10 nights here and I had a normal experience. Some things I noticed: Guest would come late at night and I would hear running sounds or heavy steps but I can still sleep because I’m a heavy sleeper. The pots and pans are old, I clean them every time I use and but they really could have given a proper srub? There were enough utensils, plates, pots and pans for us both. The cleaner was kind and would have came in to clean everyday and changed our towels too if I didn’t put the do not disturb sign, but I hope they vacuum under the bed cus …. Yeah It’s not the most hygienic place especially for the entrance and where it’s situated but it’s definitely cheaper than other options I found. I found the elevator card thing a bit frustrating - but one thing that did annoy me was when I left my power card on in the room because I put some meat in the fridge, but it was taken out after room service so my food went bad. Also there isn’t a view for my room. Excuse the pics quality cus I screenshot it from my video

Clean rooms, friendly staff and perfect location. Easily accessible to the public transport and eating points. Great value for the money. Good budget option for a short visit. I would love to come again.

Good service, great location within CBD, close to Southern Cross and Flinders stations, within free tram zone too. The bed was comfie enough, room small, dated and needed a lick of paint and fridge really noisy. Even at 5 storeys up you can hear traffic, especially sirens. BUT, I wouldn't let that put you off, IF you simply need an affordable base to go explore etc.

Great hotel close to city center near Coles and Southern Cross station, very convenient. There is a swimming pool, sauna room, steam room, arcade, and gym for all guests to use for free. Rooms are clean and spacious, but the heating can be improved. Amenities are provided in the bathroom.

I am interstate for business on a regular basis and have stayed in many well rated accommodation venues however, I struggle to find anything to criticize at this hotel. The staff are amazing - nothing is too much trouble, they do all the little things, over and above what I would expect to make you feel like a special guest. They all seemed to be ”hand-picked” to suit the service culture of the hotel. The quality and cleanliness of the facilities are A1. The rooms are comfortable and quiet. A small table & chairs, couch and huge TV were a welcome feature. The conference facilities worked well. Conference catering, breakfast room and intimate Bistro/cocktail bar offered quality food & drinks. My partner is disabled in a wheelchair and all his needs were well & truly met in a standard room. Only 1 suggestion - it would be great to have magnetic door stoppers installed so the door will stay open while moving through with the wheelchair or bags. Thank you Marriott Team, we will definitely be back :)

A new and charming hotel, in the district of Docklands in Melbourne. Excellent location, very calm and quiet, next to a Tram Station, free ride to several places in the city, including downtown, walking to the Docklands and the Marina. The room was comfortable and specially clean, great king bed, nice shower with good amenities. Amazing infinity pool with a great view, sauna and a equiped fitness center. The breakfast has great quality, excellent food and beverages. The highlight are the staff, very attentive and friendly, the general manager Mr. Christian, is always available and present. One of the best lounge in Marriott Hotels. The M Club has a super nice atmosphere, excellent options for food and drinks, excellent wines and a chef in the morning preparing a very good breakfast. Congratulations to Fazeel and his team, they are ALL spectacular. I recommend André I'll be back. Thanks to all the wonderful human being from this elegant Marriott Hotel.

The Royal Hotel provides convenient access to Tullamarine Airport and Melbourne CBD. The accommodation varies in price according to demand, as is usual these days, but it is normally around $100 per night. The Nightcap Social club is exclusively for hotel guests. The Royal has been rejuvenated recently, it's a pleasant place to stay. By the way, the popular dining room serves good, no-nonsense food that is reasonably priced.

We arrived out of hours and were expecting trouble however it was a simple phone call and we got our key. We got a great deal on our accommodation, which had more than enough for our needs. The facilities (pool etc) were great and everything in our room worked perfectly. the air con was cold and quiet, the TV was a decent size and the bed was comfortable. The only thing I noticed was the walls (toilet) and curtains (main entrance) are a little dirty (probably due to being a specific room for lots of children?) however this is just fussy. I will most definitely stay at Discovery Park again without any hesitation. From check in to check out it was easy, quiet and stress free exactly what I needed