Hotel Romantik di Montreux

Location is about less than 10 mins walk or can take a bus which will take less than 2 mins exclude waiting time. Checkin is at the opposite hotel. Check in staff is very friendly, allowed us to leave our luggage at reception as we are early. Room toilet is abit small. Room size is just right for 2 pax. Breakfast was limited. No meat/eggs, just bread/milk/coffee/tea/cereals/yogurt. Breakfast area was scenic though.

The services of this hotel are not 4-star. Inexperienced and incompetent staff, customer interaction is completely to be reviewed. Little clarity regarding parking availability, bungling staff in general, with communication problems. When we returned to the hotel at 6:30 p.m., 2 of the 4 rooms in our group had still not been redone--and since the cleaning staff had already finished for the day, we had to keep the rooms that way. Unacceptable in a 4-star hotel. Shortly before midnight, upon our return after dinner we are told that 1 of the 4 keys was not left at the front desk when we left for dinner--we are sure we did leave the key, the key fob is really heavy and no one would keep it in their pocket rather than deposit it at the front desk. After much discussion, we are finally given the spare key with the recommendation not to lose it and with the notice that the lost key will be billed to us. Well, in the morning the key is in its slot, we find out that it was a mistake by the staff who had placed it elsewhere by mistake.... No comment. All this is why I think this hotel does not live up to its 4 stars, despite the fact that the building is wonderful and well renovated and its location superb. We did appreciate the refund of 75.- for each room to make up for the inconveniences. Still, mistakes are understandable, what is not understandable nor excusable is the way we were addressed by the staff (when it was not even our mistake!).

We picked this Hotel because of its position on the edge of the Lake. We had a Lake view room with a balcony overlooking the terraced gardens to the lake. The room was large enough and very comfortable. Take earplugs as the frogs make a racket early in the Morning and the Evening. The rooms at the rear, which is the front overlook the railway. Everything was excellent, the staff are so pleasant and very helpful. We had half board in the main restaurant on the terrace, a beautiful position. Although there was no choice to have we enjoyed all our meals. If you have preferences or intolerances I’m sure if you told the Hotel in advance they would do their best to accommodate you. The position of the hotel is on the promenade into central Montreal. It’s a lovely walk with many flowers and metal sculptures. The promenade also reaches the Castle (definitely worth a visit) in the opposite direction.

The hotel was just across the station. Very posh and good service but the only setback the wifi was a bit troublesome. Many steps lien keying in your country number and the page suddenly disappeared. 🧐

This hotel is not worth ONE star! The so called ”breakfast” is cheap food in old buffets and a dark, dirty room. THREE old PIECES of cheese and formed ham, as cheap as animal food, is NOT a breakfast, that is simply FRAUD! NEVER TAKE THIS AS A HOTEL!!! It is a kennel on street level. Without blends in front of the window, with damaged bath-insides and damaged furniture insed. It is a CHIZ to every custumor expecting THREE stars! We had THREE little dogs with us, and they charged 45 CHF for ONE room to clean, which was NOT clean before! (I got enough pics of that situation!) We were charged with 248 CHF for a dirty, hot, MOULDY room, CHEAP bread in the morning, a DIRTY and DUSTY dining facility and an extremely unfriendly ”manager”. NEVER again! Deutsch: Dieses Hotel ist KEINEN Stern wert! Das sog. ”Frühstück” bestand aus BILLIGEM Brot, spärlichem Massen-Aufschnitt, INDUSTRIEGEKOCHTEN EINGEFÄRBTEN Eiern, und ALTEN AUFGEBACKENEN GEBÄCKSTÜCKEN. Jede Jugendherberge ist sauberer und macht ein Bufett, wie angekündigt. Das war KEINE 2 CHF wert! (Fotos vorhanden!!). Das Geschirr, wie die Vorlege-Utensilien waren alt und kaputt, der sog. Speisesaal staubig und muffig, das Brot vom BILLIGSTEN WAS MAN SICH VORSTELLEN KANN! Wir haben für 3 Hunde für eine ANGEBLICHE Reinigung von EINEM Zimmer 45 CHF bezahlt!!! Für DREI Stücke ALTEN KÄSE, FABRIKWURST, BILLIGTOAST, aufgewärmte, zusammengesammelte Backstücke und eine UNTERIRDISCHE Atmosphäre dort 52 CHF!!! Für das Zimmer mit VERSCHIMMELTEM BAD, SCHRANK, ohne richtige Beleuchtung sowie KEINE Gardinen- EBENERDIG ZUR STRASSE!!! 160 CHF!!! DAS IST EINE DER MIESESTEN ABZOCKEN UND ABSTEIGEN, DIE ICH JE ERLEBTE!!!!!

Great location and comfortable walk from the train station to the hotel, also near the boat jetty and the slope to walk up to the different streets. The room is spacious with a balcony and has a great view of the Lake (room 406). The rooms and corridors are not carpeted, making it noisy and the wooden floor panels creak. The ventilation in the toilet is poor, and puddles of water take a long time to dry up. Bedsheets, comforters (thrown into the wardrobe, not even folded up), bath towels, and hand towels look worn and used. Wardrobe doors cannot be fully opened because of the portable air cooling/dehumidifier (which is actually quite loud). Only bath towels, hand towels, 2in1 shampoo/shower gel, electric kettle, empty cups, coffee, and tea are provided. Not sure if other amenities are available upon request. The check-in process is a little slow with the self-help system (the email links prior to check-in did not work). Check out is quick and easy.

Mettendo in presupposto che in Svizzera, i costi sono il doppio che in Italia, ho optato per questo ostello. La sua posizione era buona per quel che dovevo fare e il prezzo era il più basso, prendendo un posto letto in un dormitorio (poi nessun altro era in camera con me e allora...che fortuna!). Avevo anche la colazione compresa. Un'altra cosa positiva è che questo ostello partecipa ad un'iniziativa che ho già incontrato in altre parti della Svizzera: ti offrono una card che ti permette di usare i mezzi pubblici gratuitamente e ti permette di avere sconti in alcune attività, musei, ecc. Quello che mi è piaciuto poco è stato che nessuno è presente prima dell'orario stabilito di checkin. Quindi se ti capita, come è capitato a me, di organizzare il tuo viaggio in un paio di giorni e arrivi prima dell'orario ”fisso” e magari vorresti lasciare il tuo bagaglio (o magari usare questa bellissima carta del turista...), bè dovrai buttare il tuo tempo ed aspettare...perché nessuno è in reception. Tra parentesi: la maggior parte delle attrazioni limitrofe chiude un'ora dopo l'orario di checkin. Quindi la carta quel giorno, ve la potete dare sui denti!

At Hotel du Grand Lac Excelsior, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit.For guests with their own vehicle, parking facilities are provided. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. A delightful breakfast is the perfect way to begin your day, and at Hotel du Grand Lac Excelsior, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.At Hotel du Grand Lac Excelsior, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At the hotel, a wide range of enjoyable activities ensures that there's never a dull moment during your visit. Don't miss out on the easily reachable beach in the vicinity.At Hotel du Grand Lac Excelsior, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.