While the housekeeping staff did a good job keeping the room and hotel clean, my overall experience was bad. No employees wearing masks or plastic protection panels at the front desk. The location is noisy, right next to the interstate. At about 2 am, I was awakened by three loud people talking, smoking, drinking beer and laughing outside my second floor window, near the front entrance. I could see them clearly from my window, just several feet away. They went inside after about 20 minutes. Then again, at 3 am, they were back. After another 15 minutes I called the front desk. No answer. Called three times with no answer. Called a fourth time when the people finally went inside. The clerk admitted she was out with the party people and couldn't answer the phone. Got little sleep. At 7 am checkout I recognized the clerk as the woman that was outside and on the phone. I asked for a refund. She refused saying her manager could only do that. Just then the manager walked in. The clerk talked to her manager, lied, saying she couldn't get the people to be quiet. The manager first refused to issue a refund, but then quickly gave me a refund after I stated that I saw the clerk outside partying with the people and confirming to me on the phone that she was outside. The manager was embarrassed and apologetic and very professional. That night clerk should be let go as I pointed out to the manager that I could have been calling with some kind of emergency. All that being said, I will not be staying at this hotel again on my frequent trips through the area for business.
101 Ulasan