Hotel Pemandangan Gunung di Pompei

if you enjoy rude customer service and horrible wifi, the Hotel Palma in Pompeii is the hotel for you. After a peasant visit five years ago, we returned this week with a group of 32 for an overnight stay. To start, they didn't honor the rooming list we sent when we booked with them. At the last minute the put some of our party in undersized rooms forcing unrelated members of our group to share a bed. The front desk also failed to have our rooms assigned when we arrived, which is normal for large groups. I didn't see a single smile from a staff member the entire time we were there. And each member was greeting by the morning desk clerk when dropping off keys with an abrupt ”did you take anything from the mini bar during your stay?” Forget a simple good morning or thank you. One member had a water and bag of chips and was charged 8 Euros. What a rip off. Others complained that there was no shower curtain which caused the bathroom floor to flood with water. They had to use their towels to mop up the floor. Breakfast was a shadow of what it was during our last visit. The juice tasted rancid and the only choice of yogurt when I arrived was banana. The main problem was their weak and spotty wifi. It's 2024. You can't call yourself a high-end hotel without offering reliable wifi. I was in room 211. There was no wifi reception. I tried several times on my phone and laptop. The other hotels in Milan and Rome we visited had great wifi - not at Palma. When I went downstairs to let the overnight front desk clerk know, he refused to believe me and sent me back to try again, which I did. No reception in 211, but it picked up as you walked down the hallway to the elevator. Again he refused to believe me and aggressively debated me and refused to come upstairs to check. When I asked if I could use the desk in the front lobby to do the three hours of work I needed to take care of, he said no; that he had to clean the lobby - same reason he gave when he kicked four of us out of the lobby at 12:30am. No cleaning was done by morning. I sat at a small table by the bar to complete my work. Even there the wifi went out a couple of times. Other members in the group complained that their rooms were deadspots also. We will not return to the Palma. Rude staff, bad wifi, and a weak breakfast make it unattractive for the price.

Che dire sono tornato dopo un po’ di tempo, ricordo che ero stato con mia madre. Sono tanti ricordi, accoglienza eccellente, cortesia e gentilezza del personale della reception e del ristorante, stanza molto bella e moderna. Poi il garage gratuito. Grazie ci ritornerò.

We stayed for 3 nights and arrived by car. The room was spacious with a really comfortable bed. The owners Mario and Sabina have really made a cozy hotel and were so welcoming when we arrived! If you plan visiting Pompeii with a car, the hotel has a large inside parkin lot and a garden, Mario even offered to leave our car in the after we checked out. Breakfast was great, and the cappuccino was amazing, one of the best I had while in Italy. Would definitely stay in Dream House again if I get the chance 😀 The hotel is also in the city centre, one street away from the main street and the Pompeii entrance is not even 5 mins away.

Comfortable, well kept B&B about equal distance from 2 gates to the archaeological site. Walking distance from the train station. My room had a nice little balcony that looks over the garden and the mountains on the far side of town. There’s also a larger, public patio with wisteria that was still blooming. Everything was clean and in good order. Dario is a good host who makes a really nice cappuccino. The breakfast was ample and varied, in the continental style. Dario will also book a tour of the ruins, or Vesuvius, Herculaneum, etc. for you. The Pompeii tour I booked was interesting; I’d recommend doing that to get oriented and learn about the site, and then staying and walking around on your own. Although the walls are a little thin so if someone is being noisy you’ll hear it, in general it was quiet. Not much street noise and minimal foot traffic nearby. Plenty of restaurants a couple blocks away.

Perfect stay. Everything was clean, the host Antonella was so welcoming, very helpful and friendly. Each room has a massive balcony with table chairs and sun loungers . The breakfast was very good and plenty. Different breads, meats and cheese, also plenty of sweet spreads, also sweet pastries and home make cakes. The location was great for us, quiet and only a short walk to the Center with everything you need. Definitely would stay again.