Hotel Pemandangan Gunung di Rotorua

Not a 4 star hotel at all - and terrible experience. We booked for 2 nights, beds were like rock, so much noise (from furniture moving overhead, children yelling and people playing pool in reception) that we couldn’t sleep. Went to reception after midnight, night staff not interested or sympathetic. Were awake till after 1am. Asked to see the mgr in the morning, not available. Explained to reception staff the experience we had and that we would like to check out a day early and get a refund on the second night as not possible to sleep. Reception very sympathetic and refunded 2nd night. Bank account shows it charged back again. Rung the mgr, no answer and no callback. Email reception and they apologize again and undertake to refund again. Manager then texts me and says it was not accidental that they recharged me, he said I shouldnt have had a refund. I said that his reception staff had agreed with no issues. His response: ‘No. Not agreed, and she even does not have the authority to do it. You threaten her on site. You have stayed and use excuse to request money back, which is not acceptable and not approved.’ I actually had apologized to the staff member for not being able to resolve with the manager and she was very sympathetic and helpful. As others have noted, insufficient parking and the door lock on the room beeped continuously when engaged so we had to put a table in front of the door for safety

Good place for wedding and parties, located beside Lake Rotoiti, very scenic and beautiful. And on our experience the suite has a very spacious living area with a couch and a center table, a jacuzzi, a bath with heated floors, and a nice comfortable king sized bed. We will go back and have another staycation again.

The location is good. Rooms looks good from a distance. Look closer... Bathrooms are a 2-3 out of 5. Carpet is dark but was dirty when I got in here. When I put my feet on the bed there's stuff that stuck to my feet so I will not go barefoot in here. There was a dark hair on top of the bed. There's no safe in the rooms. They brag about the 'private pool' in the rooms but it's just an older Jacuzzi bathtub. Looking at the yellowed jets, there's no way I would go in it. The welcome gift when we came was an 8 ounce carton of milk and two individual packages of cookies. Look at the photos. The light has bugs in it and is burned out. Look at the two towels/clothes racks. Yuck! The Jacuzzi faucet? No! The walls are really paper thin! I could hear conversations. I needed to rest and there were kids jumping on the beds/ laughing loudly after 10. All afternoon & on both sides of me there were a number of younger adults outside and inside drinking beer and quite loud. When I got back at 9 o'clock, The office was closed and dark and nobody that I could contact about the noise. I was not happy. Very noisy in the bathroom. There's a buzzing and humming noise that goes on and off every couple minutes. Most of the equipment noises are coming through the bathroom window from different machines on the back of the buildings. l also wasn't told this room was on a second story. had to walk upstairs with a bad leg and naturally no other rooms were available on the first floor. There is no solid ”door” to the room. The outside wall is glass windows and a glass sliding door that you get a key to. The sheers are as thin as a pair of nylons. You can see right through them. There's almost no way you can completely close the curtains over the door when you leave, without them being open a little where people can look in. This is certainly not what I would expect from a hotel room when I'm paying this High a price!

Very nice hotel, quiet, warm nice view ! Nice breakfast and staff

Very nice and new place in a tranquil environment.  We enjoyed the spacious apartment. Bright and new , just how one would like it.

I usually try to find something positive to say, regardless of how bad the unit was. This time I can't. Perhaps the owners are doing their best, but I suspect they cater more for the tourists that are one off visitors and won't bother writing a review. Shocking unit. Would not stay again. No electric heating, we rang reception (onsite reception was not open in the 4 hours we were there) and a guy (with limited English) turned up pretended that the thermal heating was on and warming up. I ended up sending my husband out to buy an electric heater. Then our adult son visited and took one look at the unit and moved us to another motel. He was not having his parents ”stay in that hovel”. Some serious money needs to be spent on this place.