Hotel berhampiran Kleingartenanlage SO 24, Munich

أسوء تجربه مرت علي حطوني في غرفة مقابله للمواقف ومنطقة التحميل والتنزيل للخدمات حقت الاوتيل والشاحنه توقف حرفيا امام نافذتك ولما تتشكي من الازعاج يقولون عادي ٥ دقايق مراح تطول وهي تجلس اكثر من ٣٠ دقيقه وهالشي يحصل كل يوم واوقات بالليل واوقات بالنهار ولما اشتكيت قالوا مافيه امكانية نبدل الغرفة وراح نحاول نشوف لك غرفه اخرى لما تفضى غرف بكرى ولم يتم تغير الغرفه رغم انها كل يوم اشوف ناس تسجل خروج وفي اليوم التالي اصحى ٧ الصبح على الشاحنة واقفه على شباكي وانواع الازعاج والتخبيط! وايضا العزل سيء في الغرف راح تسمع اي ازعاج في الغرف المجاوره ومن زود البجاحه يقدمون خمور في بار اللوبي واسمع انواع الازعاج في الاسياب خصوصا في نهاية الاسبوع! Wort stay ever you well woke at 7:00 AM Saturday to find a truck making so much noise in front of your window! and they will not do anything about it!(one in reception told me it’s just 5 min!!!! So I have to accept that noise! Although that truck stayed there for 30 min at least! and it happened before in the night and they told me this truck will not come again especially at the weekend but they lied to my!) And they promised me to change my room when they got any availability but nothing happened (Although I saw a lot of people checking out!) And the insulation between the rooms is very bad. And the drink people making so much noise and trouble in the lobby & hotel floors and no one to control them especially at the weekends!

It’s very good, but enough issues to knock a star off. Lots of good things - very clean, modern room. Great shower. Good lighting. Comfortable bed. Fabulous breakfast, with omelettes to order. Every sort of milk you could imagine (though except, oddly, we couldn’t find fresh - the one we thought was it was UHT!). Great gym on 14 floor. Internet lightning fast. The staff were friendly and gave you full attention when you were with them. Issues. Short staffed. On checkout, for example, only two staff, one of whom was on the phone … then the other could not get round an issue for a couple checking online, so had to be helped by the first. When a place is this swish, check in and out should be fast and slick. It wasn’t. Short staffed in the restaurant too: we’d booked a table but were ignored by the two staff who were covering the bar and the tables. A lot of tables and a long wait to be seated. Better training needed: at least greet and acknowledge the waiting guests. Restaurant food was ok. In the room: no access to the online hotel directory: reception didn’t really understand the problem and sent a spare remote up to us, then guessed maybe a software issue. No USB ports in the sockets, and none to loan (you could buy them apparently). (Tip: actually there there are two USB ports - on the back of the TV! They’re fiddly to reach but it can be done, and they charged a phone overnight).

I had a fantastic experience during my stay at this hotel. The staff, particularly Makram Rezgani, were exceptional in making me feel welcome from the moment I arrived. When I checked out in a hurry and left two items in my room, Makram Rezgani went above and beyond to assist me. Despite my items not being found initially, he personally took my details and assured me he would keep me updated. To my surprise, Makram had located my items and even went the extra mile to mail them to me promptly as I had already left for the airport. His outstanding customer service truly stood out, and I highly recommend this hotel for their exceptional hospitality.

I chose the hotel based on its location, the hotel located just 20 minutes by foot from the bus station and old town. It’s a budget hotel so you shouldn’t expect much, however everything was nice for it’s price: friendly staff, a clean room, nice breakfast. There was only one bottle of water for two people and no toiletries (only all-in-one gel) so make sure to bring your own. It was a big noise at day and in the evening, but at night nothing bothered me. Overall I would say that it’s pretty nice hotel for a short trip.

The front reception staff were amazing. They helped to ensure that my family and I had settled in well into the hotel. They provided tips on travel around Munich and the key spots to visit in our short stay in the city. The room was very clean. Everything was working well. The housekeeping staff were always smiling, and providing help when required. We needed extrat pillows, and it was provided within minutes of our request. Excellent service standard! The location of the hotel at the doorstep (10m) from the Train statin, made it so much easier to move around the city with various transport means. Short walk to the main shopping and christmas market spots. Excellent choice. We will be back again. Cheers!

Que se puede esperar de un hotel que en las fotos de presentación solo hay floreros , pues nada . Al hotel le quitaría una estrella porque le sobra , más que un hotel es un hostal . Todo estaba roto o estropeado . El desayuno penoso tuvimos que ir a comprar cosas para poder desayunar ya que había cuatro cosas básicas . Pan tierno , un poco de embutido , frutas en piezas tres diferentes , agua y un café malo . Las habitaciones no tenia grifo en el lavabo de agua fría solo salía agua hirviendo , tenían cortinas en vez de mamparas . Las camas no tenían sabanas , ni bajeras ni mantas , solo un edredón para echarnos por encima . Menos mal que la calefacción funcionaba bien porque si no hubiera sido todavía peor . Les pedimos unas sabanas para que nos dejaran y nos dijeron que si pero cuando llegamos por la noche no nos han dejado nada . La recepción del hotel cerraba a las 10 de la noche y tenias que tener tu propia llave para entrar en el edificio. Las mujeres que llevaban el bufé del desayuno eran muy estupidas no te hacían caso y solo chillaban y hacían aspavientos con las manos para que nos apartásemos de su lado . Lo único que estaba bien es la ubicación pegado a la estación de tren y a unos 10 minutos del centro de la ciudad . Yo no lo recomendaría a nadie . Cuando dejamos las maletas hasta por la tarde porque no salía nuestro vuelo, nos las dejaron an la misma recepción si estar guardadas en una habitación cono en otros hoteles

The hotel was old, but maintained. The area is excellent with the main station next to it. If you're coming by plane, prefer to come to the hotel by the Lufthansa bus., which stops outside it. The breakfast nothing special.

This hotel was one of the best we have stayed at. We loved the room. Ours came with a little kitchen area. We felt like we were staying in a modern episode of “tiny house”. The lobby area is large and inviting. We were meet by a friendly and accommodating staff who meet all our our needs. Wonderful stay!

+modern +schöne Einrichtung +Tiefgarage +wunderschönes Badezimmer +Fußbodenheizung -ab und zu sehr warm im Zimmer, es wäre schön wenn man die Klimaanlage etwas kühler stellen könnte als 19 Grad

The receptionist of the evening shift between 19:00 and 19:30 on 1 August 2022 was extremely rude. Not even close to the lowest standards of hospitality. We booked a room in Leto Hotel Moosach that now is B&B Hotel via the booking service, but it was still Leto Motel on the reservation with the same address. First, we came to the desk and the receptionist rejected to check our booking detailes at all, bc in the receipt he saw the logo of the accommodation service, not the B&B and told us that we’re at the wrong place. We checked the map and the online reservation again, and found out that everything was right. We came back to the front desk and asked to check other numbers from the reservation, but it didn’t work. Then we were told in the rude manner, that we’re just wasting his time and there is a row of people as we’re not… and we should go away. After a while we came back and asked to look up the reservation by our surnames, and finally it worked. We also asked him how can we address him, but he said that he wouldn’t tell us, which is weird. The receptionist asked us to pay as there was no information about payment in the computer, however it was already prepaid. We showed him the receipt from the website where the payment is seen with the details and again he rejected any papers from this booking service and insisted on paying or leaving. Fortunately, the service team from the booking service showed great performance and our issue was solved after we contacted them. Suddenly the receptionist approached us at the hall and said that he can check us in. And after he registered us he told that there were no problems with him, it’s a system error and no one’s fault and we were just disturbing him for nothing. But obviously the thing is his attitude towards us from the start. He was not trying to help us at all, but wanted to get rid of us and literally treated like trash, not people. Actually, my bf comes from hospitality management field and has a rich working experience working in the premium chain Lotte Hotel, so he wouldn’t dispute with no significant reason. And I have stayed at B&B not long ago in Budapest and was satisfied with the service. I always knew that it is a nice place for a budget stay with helpful staff. So both of us were completely shocked and disappointed. I hope that this situation will be taken seriously by the B&B management because the incompetence of the single team member shouldn’t spoil the reputation of the whole company. And I still believe that what happened is an exception.