Hotel berhampiran Dataguard Distributors, Nairobi

Me and my husband had gone to visit Nairobi and choose to stay in this Hotel, the apartment booked was 1 bedroom suite but they upgrade us to 2 Bedroom which neither we asked nor the informed us, it was only after we entered the room we came to know about it We were given 25th floor, the rooms from higher floors have great view of the city and the park, the rooms are really well built and very well furnished and the kitchen and its equipments are really well stocked, apart from that nothing else to expect We had a very bad experience in the Hotel, on Saturday Night / late evening around 8 - 8.30 my husband met with a small accident while closing the sliding doors of the balcony, his fingers were bleeding and I called the Reception and told them about the incident and asked them to send ice immediately but after 15 minutes they called back and said that ICE if they provide to room will be charged room service charge which is KES 1,500 ($11.90) !!!! Can you believe it???? Had it been an major incident what would have happened, my husband went to the reception had to raise his voice even met some senior Manager but the incident left a very bad experience, i wanted to checkout as anything could have happened and due to Hotel's negligence it could have could be fatal The following day at 8.55am we asked for creamer till 9.35am when we left the room it wasn't delivered People coming for long stays it very ideal but for people coming with families or small kids or old people it's not recommended The entry to the room is very confusing and a long walk, you enter reception wing take a lift to L floor which is basically 6th floor, later cross over to another wing and take the lift past the kitchen door which can be a bit difficult Also when you crossover to another wing there is no provision of umbrellas, if it's raining it's your problem, in many hotels they provide Umbrellas to go from one end to another if it rains

這個評價寫的有點遲，但是還是必須要狠狠誇誇內羅畢萬豪酒店！！！因為內羅畢的JW酒店讓我愛上了這個城市！！！ 這個評價沒有任何誇張的成分，作為一個一年要住200天酒店的人，我對住酒店還是有一點點心得。 首先我遊歷了大半個非洲，踩坑無數，非洲整體的住宿體驗確實有點兒酸爽😜。JW在非洲絕對是足夠有性價比！非洲雖然不缺老牌豪奢酒店（價格也高到瞠目🤐）。 但是JW絕對可以稱為非洲高端酒店的新秀，酒店的建築是雙子座玻璃玻璃幕牆，現代建築風格，也是現在內羅畢的新地標（而且可以自豪的説這個酒店是我們中國公司建滴）！！！😁😁😁。 裝修和硬件保持了JW一貫的高水準高品位，同時還融入了非洲風格，工藝品售賣區具有非洲特色的禮品也是良心價出售，據説是大咖專門在非洲各國精挑細選回來的，價格非常親民，如果想買工藝品、禮品建議真的先從JW選，逛了N個傳説中的工藝品市場跳蚤市場真的覺得是在浪費時間，跟JW的完全沒法比，最重要的是貨真價實根本不用擔心買貴了或者買到假貨！！！（我直懷疑JW是不是因為擔心自己的客人被騙，所以才特意幫客人提前篩選了那麼多好東西），因為價格真的太感動了，幾次都以為是自己聽錯了，因為比市場都便宜！！！ 早餐十分國際化，基本可以滿足各國客人的不同口味需求。建議早點去，因為種類確實太多了，時間短了嘗不過來……😅😅😅。 正餐有幾個不同國家的特色餐廳，美式牛排館，亞洲融合菜，菜品優秀的同時，裝修設計也很有新意！ spa館和酒店對面的肯尼亞傳統的筋絡按摩真的是太愛了，連續按摩三天依然戀戀不捨…強烈建議體驗一下，旅途中難得的放鬆，按完之後絕對可以滿血復活！！！ 金鑰匙幫我們訂製了完美的旅遊線路，原本可以去馬賽馬拉追着非洲五霸馳騁在廣袤的非洲大草原……（童年的夢想）遺憾的是趕上肯尼亞百年一遇的洪水，所以也就沒有坐上JW那帥氣的機甲戰車😂😂😂。 因為酒店剛剛開業，布草都嘎嘎新，床墊也很舒適。 樓下的咖啡是肯尼亞咖啡，喝過之後感覺之前喝的所謂肯尼亞咖啡是不是都是拼豆的呢？花果香氣十足，都有點不太像咖啡的口感了。甜品必須吃！！！精緻又好吃！ 最後放一個大大的驚喜：這個酒店的經理Jacky是中國人！！！ 辦理入住或者有什麼需要協助的需求直接找Jacky！！！千萬別不好意思找他，jacky太靠譜太專業了！！！酒店專業知識超強，沒有能問倒的問題，同時他居然知道所有各行業所有的知名公司和品牌！！！萬豪的酒店培訓體系做的好是常識，但是高級管理層的知識容量也太可怕了！！！如果對酒店行業感興趣的小夥伴有機會一定要找這個大神聊聊天！難得的學習機會！！！ 很遺憾忘記多拍點酒店內部的照片了，就拍了些早餐廳的照片所以可能體現不出來JW的優秀，下次去了多拍些再補上😄還請各位看官別介意！ 感謝您的耐心閲讀🙏🙏🙏 強烈推薦！強烈推薦！強烈推薦！ PS：內羅畢的同級別酒店我都特意體驗了一下🤭🤭🤭

The staff were very attentive and polite. Will definitely be recommending this hotel to friends and will be staying in the future.

This hotel is worth the money you pay for. From the outside, it might not look nice but when you step in the story will change. The staff are nice and supportive. The room was not the best but it was good enough for a night before our safari trip. We didn't have time to use the restaurant but the coffee shop was good for evening chill-out.

房間非常大，很舒服！牆裂推薦，如果下次出差這裏，首選這家酒店🏨！去這麼遠的地方，住的舒服很重要，推薦！

I has a good experience in that hotel, its a great value for money. The breakfast was varied and the room was clean, the hotel employees are always trying to meet my needs , I will go back again as I'm always travelling to Nairobi for my business and I'm happy with the services they offer

Anthony, a trainee at the concierge, was super friendly and helpful. Super professionalism made my stay rewarding. The breakfast was very good but the room wifi was very weak and cannot be connected. Location is great and restaurant Kilimanjaro, riverside shuttle station are within walking distance.

Best service ever. Friendly staff and very welcoming. Safe area, clean and very nice breakfast which is made for you as like it personally. The staffs are very nice people. They do everything you would like you'd ask. ASAP! Thanks to all staff working there from the guards to chefs to the receptionist. Especially receptionist Ann and others who are working at night. I will book this hotel every time I'm going to be visiting Nairobi and also the hotel is very safe for your valuable staffs. there's a safe at the room but your other bigger stafs like laptobs are also safe Thanks, Ann and Others that work mostly at night. You guys made my vacation unforgettable.

Booked 3 club rooms for 3 separate nights during a multi-stop tour through Kenya. The Stanley and the 1902 lounge were one of the highlights of our trip and we would definitely stay here again and specifically book the club rooms. First of all, the staff were incredible - Emilie, Collins, Benson (1902 lounge butlers), Steve (concierge) and Susan (management) deserve special recognition. They all went above and beyond to ensure our stay was amazing. The 1902 lounge is well worth the upgrade. Soft drinks and snacks during the day, and an incredible happy hour daily from 6-8 with hard drinks and hors d'oeuvres. And if your flight is later the day of checkout, you can use the lounge throughout the day. The staff were incredibly friendly, helpful and attentive. We tried all 3 restaurants during our stay - The Thorn Tree cafe provides an excellent breakfast and is good for lunch. Both the Thai Chi and Pool Deck restaurants were excellent dinner choices. If you are heading on Safari or to Mombasa you can leave the luggage you don't need with the concierge, taking only the things you need for that part of the trip. This makes traveling so much easier. The beds were comfortable and the rooms were spacious and well-appointed. As we returned to the Stanley from one of the legs of our trip, we all remarked that it felt like we were ”coming home”. Would highly recommend.

Good and kind staff. The room is clean and quiet. Good to stay when you arrived at JKIA late or depart early morning.