Hotel berhampiran Le Miroir d＇Eau, Nantes

J'ai eu un très bon accueil, aimable, rien à dire, très bien. j’ai pu avoir une chambre au 1er plutôt qu'au 2eme étage. Il est possible de manger sur place et d'avoir une boisson chaude tardivement au distributeur à boissons. les commerces ”leclercs” à 5mn et un restaurant supplémentaire chinois tout à coté Le lit est grand et propre par contre le mur face au lit avaient des traces marron que j'ai nettoyé et signaler lors de mon départ car il en a d'autres sur la porte des la salle d'eau. Un coup d’éponge n'aurait pas été du luxe avant mon installation. Si non la chambre est calme, sans climatiseur ou autre ustensile (bouloir), le radiateur existe pour l’hiver ça doit aller. Mais bon c'est un première classe. Je n'ai hélas pas eu le réflexe des photos avant mon nettoyage.

Stayed here for a night before travelling onto Brest. Friendly helpful check-in. As was heatwave (up to 43°C) as my limited French allowed me understand the air-conditioning wasn't t working at this temperature so a free drink was offered and much appreciated at the bar. Room was clean and comfortable. I nearly slept out breakfast

Très bel emplacement dans le quartier médiéval avec des restaurants aux pieds. Chambre, au 1er étage, n'était pas trop chaude malgré des températures de canicule. vue sur une ruche mais pas de soucis avec les abeilles qui restent à proximité de la ruche. Dommage qu' elles aient pas plus de plantes fleuries à butiner sur les toits.

Though the interior is a bit old, it has all basic amenity and appliances for your use. Mattress and bed quilt are comfortable. Staff is friendly. It is important to note the reception is not located in this apartment address and you need to check-in in Garden Hotel which is at the concern of the street (2 to 3 min walk). Though they put a print out on the door, they are written in French. I did ring them to confirm the check-in address.

ジムも併設、部屋も綺麗だった。ホテルスタッフは非常に親切でありがたかった。近隣にレストランも多く、また、駅からもそう離れていないので、良かった。

Very nice staff, pretty hotel, right across from the gare and tram, around the corner from the castle and old town center. Those are the “goods”. However, we were given family room 111 which faces the street. The air conditioning was not working well, and when we opened the windows, there was the sound of the train, people fighting, or couples. We asked to have the air fixed but were just as uncomfortable the second night. The “rooms” are separated by sliding bamboo curtains, which made it impossible to sleep until the last person went to bed. Breakfast was very sp**** at the €14 per person charge. But reception staff was impeccably nice. I think we would choose a real hotel with real beds and real doors next time.

This hotel is in a fabulous location. Bars, restaurants and shops all nearby. However the staff are not of the same quality. Our room had a bath but the plug did not work and so the water just drained out as fast as it came out of the taps. The device on the side of the bath was broken and thus the plug was useless. I mentioned to the girl on reception that there was a problem with the bath and it needed fixing. She told me she would get it fixed. Nobody arrived to fix it that day so I explained the situation to another girl the following day. Again nothing happened. Both girls were not interested and ghisvreflects very poorly on the hotel and the Mercure group in general.

Actually this is our last night in this hotel for hellfest but after stayed in Pullman Tour Paris and Hyatt group in Venice, we fell this hotel is not at their standard. The 1st weekend was ok with ok room but since we arrived after midnight there is no room service, they did not clean the room when we put the housekeeping sign and their housekeeping only available until 2pm. Then now on our 2nd weekend, we are greeted very well by the morning shift cause he still remember us from last weekend, but we got the room 521 and it was dirty especially the window area where there's spider nest with spider of course. compare to previous room there is no plug on the bed side and no soap. Then after days we came back very late cause of hellfest and no one ask us on our room number until last night one of their staff (dark color) asked our room number and we mentioned but it took him more than 5 minutes to check. We are so angry cause it's 4am and just want to go to our room to sleep. We did not wait for him and his reason because he did not see us before and while waiting for elevator, 4 white guys came in and he did not asked them anything. So being asian does matter in this hotel. No hospitality what so ever, so you need to do some re training for him. Maybe because he always on the late shift but being friendly should not be taught when your in hospitality industry. When the review could be ok but he really made our stay very not enjoyable. Aside of that all the morning/afternoon shifts are very welcome and helpful.

In 2022-2023 my experience at this hotel is quite good, it's really comfortable to stay 2-3 nights for business trip: it's next to Train station (so u could drop off ur luggage right the moment u arrive at Nantes), after a work day, u could take time to walk along the canal Saint Felix, as well as visit the old castle, the old city center. Mercure Nantes is also near the Conference - Exhibition Complex called La Cité des Congrès de Nantes to see some spectables, concerts such as Shen Yun, Le lac des cygnes. The room is quiet, i do love so much the view, the bathroom is clean and nice light system as well as television, wardrobes (small but smart). The morning buffet is diversified and fresh. You could ask to staff to make Cappuccino/ Machiato(they do very well) . I was here 3 times already, 3 differents room at different floor but never had prob with sleeping. The staff is friendly (women who tidy room), the staff at buffet as well i did love the dinner service in room, very well prepared. This month I enjoyed the lunch at terrasse. So I do appreciate all services they could offer up to now. Thank you.

We returned to this hotel after 3 years for the much delayed Hellfest Festival in June. Again I cannot fault the hotel or services. Clean room and bedding and strong breakfast offering. We will be back again next year and recommend this hotel as noted along with its location being 2 minutes from the train station. Merci pour un excellent séjour David