Hotel berhampiran Chelsea, New York

Upon our arrival at the hotel, we inquired about parking our car and were directed to a nearby lot that the hotel had an agreement with. However, upon arrival, we were hurriedly asked to remove our belongings, resulting in us bringing unnecessary items to the hotel. It would have been helpful if the hotel staff had informed us that we could unpack our things near the hotel entrance at a more relaxed pace. Furthermore, we experienced an issue with our shower upon returning to our room in the evening - there was no cold water. We contacted the reception and a technician was sent to fix the problem. However, after tinkering with the water for a while, the technician informed us that the issue had been known for a few days, as the contractor had ”crossed the pipes,” and that we would be moved to a new room the next day. It would have been more appropriate for the hotel staff to have informed us of this issue at check-in and avoided the inconvenience of sending a technician who was unable to fix the problem. This could have been especially dangerous if one of our children had attempted to take a shower with only boiling water. While the manager was accommodating and we received compensation, such as half a night's stay and a complimentary breakfast, informing us about these issues beforehand would have been a better solution.

The room is a little small but I think it’s alright. I really loved how they managed to let us check in early after we let them know the estimated time of arrival. The service was overall alright. One sad thing was that they were not able to provide bottles of water but at least they had a bottle refill station. The location was the star of this hotel everywhere was pretty much walking distance. I really loved it.

房間很好，有書桌，服務非常好！

Tiga Kehidupan Tiga, Tiga Kehidupan Tiga

Great location, service, and spacious room. The bagels and muffins are delicious for breakfast. Though a little bit old but still recommend to stay here if traveling in NYC.

the room is very clean and i love that there is heat/cold air conditioner option which some hotels doesn’t provide that

Es un hotel muy funcional en la 7th avenida, bien comunicado con metro a todos los puntos. El hotel tiene un buen desayuno y las habitaciones, aunque no son muy grandes, están muy limpias y tienen todo lo necesario para una agradable estancia. El personal de recepción es muy amable. Lo único que mejorar sería la gestión de los ascensores. Tiene 4 pero hay veces, sobre todo por las mañanas, que estás bastante rato esperando o si estás bajando, parando en cada uno de los pisos.

Original review posted on May 10th, 2024. Checked in at 345pm. THE ROOM THEY GAVE US HAS NO WORKING AC upon checked in, and after dealing with two maintenance call with no results, we stepped out for dinner. Now @ 10 pm and the room is 80 degrees and the AC is not even turning on! Needless to say i was not a happy camper and told The manager, Justin Jefferson, if he had done his job and switched us 6 hrs ago this would not have been a problem! Instead of being apologetic, he was rude and basically told me they will switch my room tomorrow and he is giving me 50% off tonight and actually WALKED AWAY! The front desk agent and i was left standing there flabbergasted! The poor is trying his best to talk to me, basically doing the job the MANAGER should be doing! Apparently AC is a problem at this property as i overheard another agent telling a guest over the phone to ‘just open your window’? I have filed a complaint with Marriott corporate as leaving a paying guest in an hotel room @80 degrees with NO AC cannot be ok? Depending on what room correction i am given tomorrow, formal complaint to The Department of Consumer and Worker Protection (DCWP) might be in order? Update after check out : We did received the 50% discount on our first night’s rate of $323.95, but they ‘re-rate’ our night instead of taking out 50%, not sure if this is an effort to ‘hide’ the fact that they had to give a 50% discount for an unfit to occupy room? Received a standard reply from Geetika Ghai to ‘email’ her back to further discuss? I know this game they will never follow-up, which is why i am posting this updated review as Tripadvisor reviews cannot be updated, just cancel and repost. There is nothing Geetika Ghai - Director of Front Office with Bridge Hotel Group, can write to excuse what happened to us because apparently she was the one that said NO to moving us after she and Justin Jefferson were briefed about our room with no air and a dangerous bathroom door! This was told to me by Justin Jefferson, that is unless he is lying? The bathroom barn door track was so damaged that it was resting ON the carpet and it was impossible to open if you are in the bathroom, we had to open and shut the door for each other each time we want the door closed. Requested additional pillows did not show up after 6hrs, housekeeping was going to give us lotion but it never showed up! We were moved to the other end of the same floor (14th) to the identical room with a working (although difficult to control accurately) AC. We accepted it as are just so relieved to have AC after a night of no air and 80 degrees! The problem with this new room is that it’s at close proximity to the ‘maintenance’ office. You will hear their door slam shut multiple times early in the AM and sometime late into the evening, and our room will vibrate violently with each slam! There is definitely the reportable safety hazard of a house keeping cart ‘parking’ in our hallway EVERY DAY AND NIGHT (see at

The first thing I will mention is that the hotel is 5 star and is expectedly, very expensive, being in the heart of Times Square. I took this into account when writing my review. If I am paying that much, my expectations would be higher than normal. I stayed for 12 nights over the Christmas and NY period so I obtained a very comprehensive view of the hotel and everything about it. Overall it was a very comfortable stay and the staff were always there to attend to any requests and issues. The moment I got out of my transfer car, there was a lovely young gentleman waiting to get all my bags and transport me upstairs to the reception. The check-in was reasonably flawless but there was a bit of confusion around the payment because of resort fees the hotel charges daily. I prepaid my booking and there was confusion over whether it included or excluded the resort fee. The reception area is immaculately presented and the bar and restaurant are both located here. I intended to use the gym during my stay, but didn't have time to even take a peek. Nor did I visit the bar or restaurant. There's way too many options outside to do that. The very polite and courteous young gentleman then took me up to my room. He showed me everything and away he went. I got a bit of a room upgrade which I highly appreciated and had a beautiful view of Times Square. I was on the 2nd highest floor, floor 39. The room is not big. It was adequate for one person but nothing more. I don't think I would be able to stay here if I was with another person. It would be too uncomfortable and I had to find space for my 2 suitcases and carry-on. The bathroom is open plan, with a door for the shower and toilet. A big problem I had in my room was that if it was windy you will hear a loud whistle coming through the bottom of the front door. It really annoyed me. I had to take the cover off the bed and make a snake shape to block the gap underneath the door to stop the noise. Even a bath towel didn't work. They need to fix this. The hotel is very new and the rooms are very beautifully equipped, presented and maintained. I was pleased to see that most of the things I requested before I arrived (some extra bath mats, bath towels, hand towels, face towels, mini fridge, bathroom scale) were mostly there upon arrival. I quantified the number of towels I needed as I was not getting any housekeeping during my 12 night stay but I did not get the quantity requested. I expected a bit more attention to detail for a 5 star hotel. Before I arrived I was asked if I was celebrating a special occasion and Guest Services pushed up my expectations as I was celebrating a special occassion and they said something nice, I assume maybe a cake or some alcohol would be waiting for me in the room. When I arrived there was nothing. And there was never going to be anything throughout my stay. I didn't mind and only remembered towards the end of the stay. When I enquired via email I was met with silence. They

This was my first stay at the Royalton. It is conveniently right down the street from our NYC office and my new ”go-to” hotel when I'm in town. The hotel is clean, has a great vibe, and I absolutely loved the room! Bed was comfortable and the bathroom had a large sink and a SOAKER TUB!! The rooftop bar has a great vibe and good food. The service at the rooftop was a little slow, but it was VERY BUSY! We felt the love and enjoyed it very much.