Hotel 4 bintang New York yang Popular

5 stars to the hotel staff who were making their best efforts to solve the issue we had. They were super attentive and helpful. The hotel is at the lower town close to Wall Street. People can reach the subway/metro station only 1mins by walk. The only issue ( for us) was the design of the aircon system that facing bed and the wind blowing directly when resting while we were arranged to a different room with the assistance of the staff. Special thanks to Peter and Bryan who were very considerate and helpful. You made a big difference in our comfort through our stay.

The hotel is good and the location is fabulous. Maybe that makes the staff not care about customers as they know people are going to bring business to that location anyway. I think the staff needs to understand that they do not need to be so inhospitable and unwelcoming in nature. They do not even look up to you even if you are waiting there for 2-3 hours. I reached 2 hours early and opted to sit in the lobby when it was 3:05 pm I asked for the room as I checked in earlier the host said please wait there and showed me her hand briefly pointing straight. Now she is extremely busy and wants me to understand that she asked me to stand by pointing straight. Not understanding her hand gesture, I returned to sit and at 3:20 I went to her again (mind you she is very busy doesn’t even look at you even if you are waiting right in front of her). This time she said oh you did not stand so my colleague did not help you. Although was sitting just in-front of the desk. That’s when I lost it as I was hungry , tired and exhausted and said “I might faint now I cannot keep waiting for you honestly”. That’s when she handed me a key immediately. My question is, if she can give a key why so much hassle to someone who checked in 2 hours prior? What is this sadistic pleasure? Anyway guys you can go there just expect the staff to have a “I don’t care” attitude. The staff thinks that the money we spent for their room is something they are entitled for. The room was small but clean, which was my priority.

The location is nice, close to Times Square. The hotel is clean, as other Hilton hotels. Breakfasts are good too, with very pleasant service. But there are some things that left that bitter feeling after my stay that I would like to share. 1. Destination charge. This is the second Hilton hotel in New York I have stayed at, and both charged additional USD35 for so-called destination fee per night. As the receptionist said, it’s MANDATORY. This 35 dollars are charged per day and the guest must use it the same day, they don’t even accumulate. How do you spend it? In the hotel restaurant or bar. What can you buy with it? Three bottles of drinking water, or two cans of beer…. Why am I forced to spend my money on the things that I don’t need and that are so overpriced? You already charged me for the room, and I happily paid for it. 2. The hotel page here shows a picture of “swimming”. It’s a rooftop swimming pool. I was excited to have a chance to spend some time in the pool. The reception said there was none. Please remove the picture from the page, as it is misleading. 3. There is no tea or coffee in the room. That’s the amenity available in every hotel, even the cheap ones. But when we called the service, they said: no, we don’t offer coffee or tea. But they did bring us a kettle:) I can see that it’s not listed in the available amenities here, but I didn’t even expect that. It’s such a little thing that makes your guest’s stay more comfortable. Anyways, it was quite a pleasant stay despite these unpleasant details. Thank you.

Lokasinya sangat baik, betul-betul di sebelah lembu jantan gangsa di Wall Street, sangat dekat dengan pintu masuk kereta api bawah tanah, dan sangat mudah ke Pusat Dagangan Dunia dan Jeti Patung Liberty. Daftar masuk adalah di tingkat dua. Tiada air mineral di dalam bilik, jadi saya membawa selimut ke meja depan untuk mendapatkan air panas. Sarapan pagi adalah di tingkat satu dan agak ringkas. Lifnya perlahan, tetapi ulasan sebelumnya mengatakan bahawa anda perlu menunggu lama pada waktu puncak, tetapi kami tidak menemuinya. Kami biasanya bertolak dari rumah sekitar jam 8 pagi dan lif tiba serta-merta. Biliknya tidak besar dan kalis bunyinya tidak begitu baik. Saya dikejutkan oleh TV di bilik lain pada tengah malam.

Great location in Chinatown. Room is small but typical in Manhattan. Got a free upgrade to the 7th floor with balcony! Sofas in the lobby need to be replaced, they are sagging. Overall is good experience, will stay again.

Hotel location is a problem for getting a cab because its on a complicated junction and taxis won't stop there. We had problems hailing a cab back to the airport. Walking distance to Wall Street and main areas of Manhatten so very convenient. Hotel check in was amazing, super efficient, as was checkout. They don't serve food but they have an order/ delivery agreement with a nearby restaurant and we had a great breakfast delivered to us. Rooftop bar has great views and well worth visiting. Room was very comfortable, clean, had everything we needed. Would definitely consider staying again if visiting Chinatown area.

The cleanliness and comfort of this hotel raise significant concerns. During our room inspection upon check-in, we discovered someone's fake eyelash stuck to the wall and a stray strand of hair on the bedsheet. Clearly, the housekeeping was not performed meticulously. Furthermore, the air conditioning unit, situated right next to the bed, emitted loud noise and frequently switched between fan and cool modes, causing annoyance. The pillows provided were practically non-existent, being extremely flat and offering no support whatsoever. We also had to endure a constant beeping sound from the dishwasher, despite reporting it to the front desk and being assured that a technician would investigate—yet no one arrived. As a result, our rest was severely compromised. Adding to the inconvenience was, the room lacked a telephone, necessitating a trip to the front desk for any needs. Additionally, essential toilet amenities were absent, except for shower gel, shampoo, conditioner, and a minuscule bottle of moisturizer. The absence of bedroom slippers was compounded by a dusty floor. It is perplexing how the hotel's website claims that ”Mint House combines the classic comfort of home and the modern luxury of a hotel...” considering these circumstances. Furthermore, with the exception of one female staff member during check-out and Joshua, who works in the fitness area, the front desk staff were generally unapproachable.

The stay was nice. Rooms are small. No coffee maker in the room. You can go downstairs and buy coffee but the coffee is weak and not worth the price. Water runs out the shower soaking the floor. Overall the place is cozy. Intimate. The bar tender was AMAZING ABSOLUTELY MARVELOUS. The front staff were very polite night and morning. The guy that sold the coffee wasn’t as pleasant seemed like he didn’t want to be there but he wasnt nasty either.

The service was outstanding, and the room very comfortable and spacious. Very convenient to have a cafe in the lobby with local sourced baked good too. Everyone was very friendly.

Biggest disappointments in this hotel was that we paid $1k for ONE NIGHT for a ball drop view room. We could see the ball drop which was great, but we couldn’t see the performances from our window which was fine, we could just watch them on tv right? WRONG! Our tv was BROKEN. It took an hour and a half for them to get it fixed, (replaced) and even once they got the new one in, it took another 15 minutes to program it. We missed viewing half of the performers we wanted to watch. You would expect a $1k a night room to be pristine, but the bathtub looked like it was out of someone’s grandmas house. It was quite stained (you can tell it was the product of years and years of dirt buildup) and the shower barely worked. Overall quite disappointed. It was the worst hotel room I’ve ever stayed in NYC and the most money I’ve ever paid. On the bright side the staff were very nice and the lobby looked expensive, but who cares if this does not translate to the actual room you’re sleeping in.