APA Hotel and Resort Osaka Umeda Eki Tower

깨끗하고 4층에 목욕탕이 좋아요. 시설은 깨끗하지만 조금 좁습니다

風呂　朝食　部屋全てよかった。 また利用します。

よかったです

場所も良い

Two main tips: 1. Don't stay in a room above the 6th floor - the lifts take forever 2. Don't expect a warm welcome - thus had to be the worst check-in experience ever. After queuing for 10 minutes, watching harassed staff trying to help confused clients to use the inflexible unfriendly automated system, our turn came. We had booked two rooms and wanted to pay for both although our family, staying in the other room hadn't arrived. After 20 minutes (I kid you not) of debate and button-pushing they agreed that I could pay for both rooms and the keys for the second room could be left at reception. Just what you don't need after a long journey. Here's a tip for the hotel. Let your staff, who know your system, press the buttons instead of trying to train your guests after they've become confused and tired. You'd need fewer staff, it would be quicker and your guests would be happier. You only get one chance to make a first impression and this one was awful.

The hotel is nice with its own convenience store and a good bathhouse, however the constant waiting for an elevator was a bit disappointing. One night we asked a staff member to call us a taxi but he just pointed to the street ☹️. The train station is about a 12 min walk away & there are lots of food options nearby at night.