Hotel Oxnard dengan Bar

很棒，就是價格還是貴了些，臨時定都比較便宜。 衛生：乾淨 環境：優美 服務：不錯 設施：優秀挺不錯的，出差都住這裏。各項東西都有下次再來

Firstly I stayed three nights and was overcharged $120 per night--my mother stayed the first and third nights and was given a room rate of $224/night. My stay for the full three nights was billed at $344/night. Same room, same nights. We had changed the dates of our stay at the last minute due to the unexpected hurricane (!) and I was told on the phone that the rate would be $224/night (since we were no longer travelling at the weekend while the air show was on) but sadly didn't get written confirmation. We were in the middle of vacation so as happens, I let things slide I otherwise would have followed up. So when I checked out and found a massively larger bill than expected I raised this with the clerk who told me that's what the computer says, sorry, can't do anything, and only the accountant is the only person who can adjust the bill. The manager was 'out' (after the desk clerk was gone at least 10 minutes talking with someone) so I got her card so I could follow up the bill. The second problem was that my room had a malfunctioning fire alarm which woke me up twice the first night with five quick, loud chirps. The desk clerk said it sounded like the battery (in hindsight, obviously not--hotels have hardwired alarms) and she'd send maintenance to check it. I don't know if maintenance did check it, but what I do know is that it happened AGAIN the following night. The desk clerk the next day did give me a new room. No apology though. Home from vacation, I emailed the manager outlining how I had been overcharged and requested a refund for the $360 overcharge, and also suggested a goodwill gesture was in order given my poor experience with my room (not being able to sleep in a hotel = not good). I received a refund for the room fee in a pdf file. No letter, no message, not one line from the manager apologizing for the experience. Completely ignored my raising the issue of the fire alarm. Yes, I'm glad to have the blatant overcharge sorted at last (after having to take my own time to sort it, grr!) but ghosting me on the customer service experience? Come on. Not impressed and won't be returning, even though it's the cushiest place to stay near my family.

We stayed here for a couple of nights for Memorial Day weekend. The ocean front suites we stayed in are on the first floor, which gave us a nice picnic area in front of our patio with a direct view of the sandy beach and ocean. We liked our room so much that we barely left it. The Ox and Ocean restaurant was only steps away, which made it really convenient to just order takeout and eat at our patio. The underground parking was also very convenient as it was just short flight of stairs or elevator ride to our room. Hotel staff was very courteous and accommodating to us when we requested a change of towels and toiletries during our stay. While we had some minor issues with the temperature controls in trying to keep the room cool at night, this was easily remedied by keeping the windows open and letting the cool breeze come in. Overall, you can't beat hearing watching and hearing the waves all day and night. We really enjoyed our stay here so much that we've booked another reservation again in a few weeks! Kudos to the staff at Zachari Dunes for an amazing experience!