Hotel Dengan Breakfast di Guizhou, China

Honest review about my two-day stay. I'm hoping to see some improvements. Customer Service: Poor. Unresponsive to requests, lacking in providing assistance. Not courteous, which is expected of a hotel staff. Staff: Unaccommodating, often responding with “No” rather than seeking solutions or alternatives. Hotel Room: Good. The automatic toilet feature was a highlight. Cleanliness: Good, but there is potential for improvement. Amenities: Good. Location: Good. Value for Money: Acceptable for a 4-5 star hotel, but the value is diminished by the subpar service. Improvements in customer service and satisfaction are necessary to justify the cost. Overall Experience: Unsatisfactory, especially compared to my other stays at Wyndham hotels. This particular experience did not meet the standards expected from the Wyndham brand, leading to disappointment.

The hotel staff were incredibly warm and responsible; whenever we had a request, they were diligent and went above and beyond to assist us. The Guest Relations Manager was also exceptionally kind and patient. The hotel's decor is very elegant, and I particularly loved the unique and pleasant fragrance in the lobby. During check-in, I was also delighted to see the lobby adorned with numerous beautiful and meticulously cared-for floral displays. On the 5th floor, there's a charming pet-friendly restaurant, and it was simply adorable to watch the little animals frolicking around. The restaurant itself was spacious, offering a pleasant ambiance and plenty of seating.

Overall, the hotel was fantastic. The service was incredibly warm and attentive, and the housekeeping staff were very meticulous. Every single staff member was genuinely friendly and helpful. Before check-in, I called the hotel with some questions, and they were all addressed promptly and effectively. I really appreciate their assistance. The hotel's location is excellent, making it incredibly convenient for visiting nearby attractions. It's also easily accessible from both the high-speed rail station and the airport. The friendly staff at the front desk assigned me a room on the 45th floor, which offered a truly spectacular view. Overall, I was pleased, though there were a couple of minor issues to note. The pillows were a little too flat, and the bedside lamp switch wasn't very responsive. Other than that, everything else was satisfactory. Thumbs up!

Manager Chen at the front desk was really good. He took the initiative to provide us with travel guides around the area, and gave us a lot of practical travel tips. He also introduced us to delicious and fun places in detail. Although the hotel is a bit old, the hygiene is still good. The view in the room is really amazing, and the facilities are complete. In particular, the bed is very soft and comfortable, and the sleep quality is excellent. It feels like you are sinking into it. It's just that there are a lot of people on holidays, and you have to queue for breakfast.

The hotel boasts a convenient location in Shangnahui Village, just a short distance from the entrance. The view from our balcony was excellent (as captured in the first photo). The owner was incredibly friendly, kindly providing an extra bed free of charge and even gifting us two local souvenirs upon our departure. For exploring Wanfenglin, most attractions are easily accessible from the street directly in front of the hotel. I highly recommend renting an electric scooter (I rented a 3-4 seater for 150 RMB a day during peak season, to be returned by 10 PM). It's very convenient, but do be aware that the roads are quite narrow and can often get congested. Always carry an umbrella, as sudden rain showers are common here. If you have sufficient time, I suggest taking the sightseeing bus for a panoramic view of Wanfenglin; the scenery is absolutely stunning.

The rooms in this hotel are incredibly spacious and well-arranged, making for a very comfortable stay. The entire room was spotlessly clean, and the bedding was fresh and tidy, which gave us great peace of mind. The surroundings are also quiet and beautiful; taking a walk along the nearby paths in the morning, enjoying the fresh air, was incredibly pleasant. The hotel's breakfast offered a wide variety of choices and tasted great, providing plenty of energy for the day. It was a very satisfying stay! The hot springs were excellent, absolutely wonderful.

As a tourist, I must say the location is absolutely superb, making it incredibly convenient for exploring the city. There are plenty of fantastic dining and entertainment options nearby. The facilities, however, are quite dated. The decor feels old-fashioned; surprisingly, there was even a red velvet sofa which really emphasized the vintage vibe. Room cleanliness was generally decent, with no noticeable water stains on the faucet fixtures. However, I did encounter an issue with the linens. Upon unfolding a bath towel, I found a clump of hair inside (not sure what kind). This specific towel also felt noticeably different to the touch compared to the other clean ones, which was concerning. On the positive side, the front desk service was excellent, and check-in was very fast.

The front desk proactively upgraded my room, and honestly, compared to a similar hotel I stayed at nearby before, this one is significantly better in every aspect. The hotel facilities are all five-star standard, offering excellent value for money. The service attitude is very thoughtful. In Guizhou, where the hotel industry isn't typically as competitive, this place really stands out. It was also strongly recommended by locals. If I go back to Guiyang, I would choose this hotel again without hesitation.

Facilities: This is a newly opened hotel, so the decor and amenities are brand new. The design is simple yet grand. Hygiene: Very clean and comfortable. Service: The front desk staff, especially the lady, was beautiful and considerate. She really set a great impression for Guizhou girls, haha. Room Size: The twin room was spacious enough. Location: Right next to the high-speed train station and bus terminal, which is super convenient. It's also easy to get a taxi or Didi to the city center. For us, who were transferring to Huangguoshu Waterfall, it was incredibly convenient. Since it's close to the high-speed train station, it can be a bit noisy, so light sleepers might want to reconsider. My friend and I are sound sleepers, so it didn't bother us. I forgot to take photos, but overall, it was really great.

The hotel is in a prime location, close to the snack street and night market. The front desk service is warm, polite, responsive, and proactively upgraded the room. The room is large, not only with welcome fruits, but also free drinks at the Mini Bar. There are also delicious late-night beef noodles, chicken noodles, beef noodles, etc. to enjoy. The breakfast is rich, delicious and fresh, with many varieties and long opening hours (7 am to 12 pm). There is even a special oven to supply sweet baked sweet potatoes. Afternoon tea must be booked in advance; special cocktails are located in the executive lounge on the right side of the lobby. A very satisfying stay experience, I felt the hospitality and service spirit of Zunyi during the New Year!