Hotel Dengan Breakfast di Guizhou, China

Honest review about my two-day stay. I'm hoping to see some improvements. Customer Service: Poor. Unresponsive to requests, lacking in providing assistance. Not courteous, which is expected of a hotel staff. Staff: Unaccommodating, often responding with “No” rather than seeking solutions or alternatives. Hotel Room: Good. The automatic toilet feature was a highlight. Cleanliness: Good, but there is potential for improvement. Amenities: Good. Location: Good. Value for Money: Acceptable for a 4-5 star hotel, but the value is diminished by the subpar service. Improvements in customer service and satisfaction are necessary to justify the cost. Overall Experience: Unsatisfactory, especially compared to my other stays at Wyndham hotels. This particular experience did not meet the standards expected from the Wyndham brand, leading to disappointment.

The hotel boasts a great location, a gym, a pool, and even a pet-friendly restaurant, offering complete amenities. The front desk attendant who checked me in was incredibly sweet and welcoming. She handled the check-in efficiently and thoughtfully, proactively explaining the facilities and local attractions. Her thorough and attentive service made me feel very much at home. While some of the facilities are a bit dated, the excellent service truly makes up for it. I'd definitely stay here again if I have the chance.

The room was spacious and bright with an excellent view, overlooking Dongshan Temple to the east and Jiaxiu Tower to the south. An extra bed cost 350 RMB and included breakfast. Room service was excellent; they provided an abundance of bottled water daily, more than we could possibly drink. The executive lounge's afternoon tea selection was a bit sparse, and wine wasn't available during happy hour. However, the lounge itself was usually quiet with few diners. Unlike a resort hotel with abundant dining choices, the main dining areas elsewhere in the hotel were still absolutely packed. Breakfast leaned heavily towards Guizhou cuisine, and many dishes were unfamiliar or not to my liking. Items like crispy pork cracklings and pork intestines were common, and approximately 80% of the Chinese hot dishes were spicy. The steamed bun selection was consistently unvaried, offering just pork buns and custard buns, and their taste was mediocre. After eating for five consecutive days, by the last two days, the food had become completely unappetizing, and I was quite tired of it. Despite the breakfast issues, I extended my stay for another three nights, primarily because of the excellent room and service.

The front desk service was very considerate. When we checked in, they prepared a small welcome gift for us. Seeing that we brought our children with us, they also gave us a cartoon room card as a souvenir. The children were very happy and asked to come back next time. The room design was also very reasonable, the bedding was soft and comfortable, the bathroom facilities were very suitable for the needs, and the hygiene was also very clean. In short, the overall accommodation experience was very, very satisfactory [strong]

Our stay during this Guizhou trip was absolutely wonderful! The guesthouse's setting was incredible, nestled amidst lush greenery, offering a peaceful and private atmosphere. The rooms were spotless and comfortable. The most delightful surprise was encountering adorable cats and dogs. Both the swimming pool and hot tub had crystal-clear water and excellent designs, making them perfect for a relaxing dip and some fun. The service from the front desk staff was absolutely outstanding. They were incredibly warm and attentive, always ready to assist with any request, and any issues were addressed promptly and efficiently. We truly felt a warm sense of belonging, just like being at home. Highly recommended!

The rooms in this hotel are incredibly spacious and well-arranged, making for a very comfortable stay. The entire room was spotlessly clean, and the bedding was fresh and tidy, which gave us great peace of mind. The surroundings are also quiet and beautiful; taking a walk along the nearby paths in the morning, enjoying the fresh air, was incredibly pleasant. The hotel's breakfast offered a wide variety of choices and tasted great, providing plenty of energy for the day. It was a very satisfying stay! The hot springs were excellent, absolutely wonderful.

As a tourist, I must say the location is absolutely superb, making it incredibly convenient for exploring the city. There are plenty of fantastic dining and entertainment options nearby. The facilities, however, are quite dated. The decor feels old-fashioned; surprisingly, there was even a red velvet sofa which really emphasized the vintage vibe. Room cleanliness was generally decent, with no noticeable water stains on the faucet fixtures. However, I did encounter an issue with the linens. Upon unfolding a bath towel, I found a clump of hair inside (not sure what kind). This specific towel also felt noticeably different to the touch compared to the other clean ones, which was concerning. On the positive side, the front desk service was excellent, and check-in was very fast.

Completely exceeded my expectations! The hotel's location is excellent, right next to a subway station, and taxis are also easy to find. The room was spacious, the facilities were new, and being on a high floor offered a great view. The hotel staff were very friendly and professional; both the front desk and concierge were excellent. The roselle juice and black tea in the lobby are local specialties of Guizhou. Highly recommend it!

Facilities: This is a newly opened hotel, so the decor and amenities are brand new. The design is simple yet grand. Hygiene: Very clean and comfortable. Service: The front desk staff, especially the lady, was beautiful and considerate. She really set a great impression for Guizhou girls, haha. Room Size: The twin room was spacious enough. Location: Right next to the high-speed train station and bus terminal, which is super convenient. It's also easy to get a taxi or Didi to the city center. For us, who were transferring to Huangguoshu Waterfall, it was incredibly convenient. Since it's close to the high-speed train station, it can be a bit noisy, so light sleepers might want to reconsider. My friend and I are sound sleepers, so it didn't bother us. I forgot to take photos, but overall, it was really great.

The hotel is in a prime location, close to the snack street and night market. The front desk service is warm, polite, responsive, and proactively upgraded the room. The room is large, not only with welcome fruits, but also free drinks at the Mini Bar. There are also delicious late-night beef noodles, chicken noodles, beef noodles, etc. to enjoy. The breakfast is rich, delicious and fresh, with many varieties and long opening hours (7 am to 12 pm). There is even a special oven to supply sweet baked sweet potatoes. Afternoon tea must be booked in advance; special cocktails are located in the executive lounge on the right side of the lobby. A very satisfying stay experience, I felt the hospitality and service spirit of Zunyi during the New Year!