Hotel terbaik di Palm Springs

I am taking the time to write this review because we were hesitant about our stay given the negative ones below. We had THE BEST time at the Ace. The mid-week vibes were great, super low key guests. Great pool time. What stood out was the food. We ate breakfast and lunch every day and loved everything we had. I can't recommend the Ace enough and I can't wait to come back next winter.

The place is well located, big room with all service and a big pool: l definitely recommend it:

Being unable to use the app to check in, upon arrival at the hotel at 5 pm I was checked in and told that there were no rooms available for me to check in to. It was already an hour after check in time of 4 pm. I was told it would be at least another 30-45 minutes before I could check in. There was not a manager to help in the situation at all. I was offered a reimbursement of the resort fee. I asked if they would reach out to me when my room was available and was told ”no, the phone is ringing off the hook and we can not text you.” I went to the lobby to wait. I did return 30 minutes later and a room was available athough it was not the room I reserved and paid for. I was given a queen (2x bed) suite and I had reserved that room with a firepit which was a more expensive room. I was told that since a manager was not available, I could speak to Matt in the morning as only a manager could adjust the rate. The room was nice and clean. The bathroom was spacious. Check out in the morning and Matt called out and there is still not a manager available to do the rate adjustment. I requested that I receive a call to discuss the rate adjustment. That was April 5th and on April 10th, having not received a call and seeing on my credit card statement that I was charged the higher rate, I needed to call the hotel. I waited on hold for appx. 15 mintues and then spoke to Peter. Peter told me that Iw as reading my credit card statement wrong and even though I see 2 room charges and only the pending reversal of the lower rate; not the higher rate, and he assured me that I would be charged the lower rate. He emailed me a new folio. As of today, I have been charged both rates, so twice, for the same room that I spent one night in. I will need to reach out to the hotel yet again for an issue that should have been resolved on site when I checked in or out.

The best location to go shopping and eating ! But the TV was down during my stay!

Initial room had bathroom door falling off the hinges. After 2 requests and front desk visit repair man was sent out. Said he fixed it and door fell again. (Photo is after it was “fixed”). Put out kids in the shower to see a long hair pool to the drain! After this they upgraded our room. Shampoo mount was on the floor in the shower. Did not inform guests that one set of pools would be closed down for two days of our visit due to upcoming event. Day 2 we were woken up at 8AM to the sound of drilling as workers put together a stage next to our room. At 11:45 at night we again spoke to the front desk because the loud sounds of drilling due to them STILL putting together a stage. Worker letting us know they were “almost done”. On day 3 the same drilling a shouting as the crew we still setting up the stage. Visited the front desk twice more to speak to management about our issue and was told that a manager was not available, to come back in the morning. We did, and again told that “manager not available”.

Really nice hotel. Rooms are modern and spacious. The rest of the hotel is nice but not really well mantained. If you just want to relax, maybe you should try another one!

Persekitaran dan lokasi hotel ok, tetapi perkhidmatan tidak memuaskan. Ctrip menyatakan bahawa sarapan pagi di kedai ditambah $11, tetapi hotel mengenakan bayaran $38 mengikut kadar rak, berkomunikasi dengan kaunter penerimaan tetamu dan menunjukkan nota pesanan Ctrip, tetapi biarkan kami mencari Ctrip. Bayaran letak kereta adalah jelas $18, dan caj kad kredit ialah $25. Kemudian, saya pergi ke perkhidmatan pelanggan Ctrip untuk memulihkannya. Perkhidmatan selepas jualan Ctrip adalah baik seperti biasa. Fenomena caj balik rawak hotel, saya masih berharap rakan-rakan yang menginap menyemak bil.

Super nice staff and a location right in the middle of the main stretch of Palm Springs. Free shuttle to and from the airport! They had fun events like karaoke and bingo on Thursday & Friday. Pool and hot tub were decent. The room itself is big, but kinda dirty. Our room didn't have a view but the price was right.

Price-wise the place is very reasonable. The pool was the perfect! The warmest that we were in during our visit to multiple pools throughout the weekend. When the place gets parked parking can be an issue but they will do their best to accommodate you. Lastly the most frustrating part of the stay was the key card door for our room which you had to stick in and out multiple times to get it to recognize the card which is really frustrating late at night when you really have to use the restroom and can’t get in the room immediately. The doors to the rooms should be as easy to get into as the door to the hotel itself. It did have everything we needed microwave, fridge, coffee pot, iron. It’s not most up to date location but it’s definitely work the price and proximity is great.

位置很好，條件比一般的motel強。乾淨衛生，暖和。挑不出什麼毛病，這個價位也不需要什麼自行車了。希望以後還能再來