Hotel Curio Collection by Hilton di Paris

I’ve stayed at this hotel a number of times owing to the warm welcome, size of rooms for a Parisian hotel and moreover the fantastic location. A couple of *******, however, on this trip - I arrived late having travelling from the other side of the world only to have no key access (and quite a bit of disturbance when I wanted to sleep…knocking on door for a replacement key after midnight…). Also the room wasn’t topped up with amenities once cleaned…towels / coffee capsules / even the bathroom. All sorted very quick but housekeeping lady was a little too forward in wanting to come and sort as I was getting ready…! I was literally in my towel. Minor but important to raise as the hotel is not the cheapest and these are quick wins. Rest of the stay great.

BEWARE, DO NOT STAY AT THIS HOTEL! I wish I had seen a review like this prior to booking at Niepce Paris; it has an extreme plumbing issue. I stayed in room 308, and the room is absolutely foul-smelling; it smells like mold and sewage, especially the bathrooms. The odor slaps you in the face as soon as you open the hotel door and is especially foul in the downstairs area. It does not go away even with the windows open. The first night I turned down the bed sheets to find blood under the pillows. When I went to the front desk, agent Diago said no housekeeping was available and there was nothing he could do aside from a sheet to put over the blood! I will include the photos of the blood. I spent most of the night standing outside the hotel because the odor was that unbearable. This was a reservation for 4 of us. I can’t recall the name of the rep who spoke to us at the desk the following day, but she said they had no other rooms to move us to, and essentially they did nothing to rectify this. This was my sister's birthday trip. We were paying a premium and expected at the very least an odor-free sanitary space. They offered us 10% off for the stay, which was insulting based on how bad the condition of the room is. I am severely allergic to mold and had to take Benadryl, then had no where to rest because I was uncomfortable after seeing blood in the bed. When we were checking out, we told Diago we reached out to Hilton Guest Assistance and we wanted to be refunded for the stay as we did not accept the discount. He again said he knows how to do nothing, and his direct quote was “We aren’t the first people to have this issue and to email or call the manager to be refunded.”. The incompetence is astounding because the manager is never available. I wanted to get everything sorted before leaving the hotel, and I feel like Diago lied to us about who the manager is and gave misleading contact info so that they could not refund us. He refused to give Julie’s name as the manager (who refused to refund us) and said to email the generic email and ask for Xavier. The hotel is now refusing to refund, and Diago, when I called, said to leave a negative review because they could careless. The customer experience is not a priority at all. If you want to be treated well, PLEASE DO NOT STAY HERE. They will steal your money, and it is not a clean environment.