Hotel Haikou dengan Tempat Letak Kereta

Every member of the staff were extremely friendly and provided plenty of care and help during our stay. They were attentive with all our needs and helped with any favor we asked. The room was clean and in good working order. The amenities and facilities was as expected of a 5 star hotel.

We stayed 2 nights. The counter staff were friendly and able to help us in our queries on where to eat and shop. Housekeeping was polite and greeted us whenever they meet us in the corridor. The room was fine and voice activated which was great as we can instruct it to open the curtains and adjust the curtains. The view was great with the ceiling to floor windows. Overall the experience was a pleasant one.

Had an amazing stay at Novotel! The room was spacious, very clean, and quiet, which made it really comfortable and relaxing. I also enjoyed the gym facilities and found the laundry service very convenient. Overall, a great experience and I would definitely stay here again :)

I want to take this opportunity to share that this hotel has excellent service that went above & beyond. On the day I was checking out of Sofitel in the morning & moving to another hotel, I realised that I was missing one of my earrings. I informed Jerry at Reception about this & he immediately informed Housekeeper to look for it & took the particulars of my next hotel so he could send my earring if found. Soon after, he texted me to say they were not successful but they will continue to search, and they did. In the afternoon, Jerry called to inform me that they did manage to find my earring in the shower stall, and will send it to my current hotel within the day. I really appreciate their efforts in taking the matter seriously & not giving up after the first unsuccessful search. This is not the first instance that Jerry gave excellent customer service. When I first checked in, I had arranged for some online purchases to be delivered to Sofitel in advance but as I didn't have a local number, the couriers were not able to contact me. Jerry helped to contact the couriers & the packages were sent to the hotel within that day. It really meant a lot to me to have such helpful & reliable assistance for a first time traveler to Haikou. Thank you, Jerry! I also want to compliment Sofitel's breakfast & the service team there. The spread is very wide, and being there for almost a week, I really appreciate that they change some of the items so you get variety. And the staff are very attentive & helpful. Not only did they remember my coffee preference, they always bring me to my favourite table where I can enjoy the wonderful view. All in all, Despite the fact that the mall next to the hotel is like a ghost town with empty shops, Sofitel Haikou is a wonderful hotel that I would recommend to travelers.

I stayed at MOS Hotel Haikou for 2 nights and had a great experience. The room was spacious, clean, and exactly as shown in the photos. I loved the warm and cozy design, which made the stay very comfortable. The location is convenient, with Qilou Old Street only about 20 minutes away. I was also impressed by the shampoo provided — unlike many hotel shampoos that leave my hair feeling dry, it kept my hair soft and smooth. The breakfast selection was a little limited, but considering the room quality, comfort, and value for money, I would still highly recommend this hotel to anyone visiting Haikou.

We had an incredible stay here for my 30th birthday. They decorated the room for me and sent a cake to our room which was a lovely touch. The rooms are stunning, the staff are so lovely and helpful and the view was amazing. We also loved the hotsprings and waterpark area. We had dinner at the BBQ buffet which was great value and lovely food. We can't wait to stay here again soon!

Hotel was good value for money and located around lots of malls and cafes which was great. Maybe a little outdated and not as clean as I would have hoped but it was a nice stay nevertheless. Highly recommend the breakfast if getting there early too!

Good location. Very attentive and supportive staff. Overall a good an relaxing stay. They do pay attention to small details (the carpets in the elevator get changed three times a day (with Good morning, good afternoon and good evening written on them) The quality of food can improve at the breeze restaurant. The breakfast is underwhelming. And the BBQ for the buffet dinner is well below par. Jade restaurant offers really good dishes and the lounge bar offers decent cocktails.

Very comfortable stay in our family room. Nice facilities with the pool, and children's soft play area. Good variety at breakfast with English labels, and nice views from a high floor. Decent vegetarian and western options on room service men, all hours. The photo shoot was a nice touch for memories. We were fortunate to meet operations manager Coco, who was most welcoming with he rtime and ensured we were well looked after in our stay, including having the photographer come out of hours for us. English is spoken by reception staff,and all others know enough basic phrases and are quick to get out the phone to fill in any translation gaps. Would recommend this hotel to anyone.

Hotel has 6 floors with 1 lift. Average size room. Big windows, Queen bed with 2 pillows, 2 bedside tables. 1 round table with chair. Std amenities with paper cups. Laundry has 1 washer and 1 dryer. Separate bath/toilet, bath, face towels. Floor towel mat. Small area but OK. Water flow out and wet toilet area although separated. No rain shower. Big slippers. Adequate hangers and hooks. Power sockets not well placed. Good location opposite People's Park. Buses to everywhere including railway station and airport. Plenty of food stalls, restaurants, convenience stores, shopping malls nearby. Very popular hotel. Breakfast simple but good.