Hotel Tbilisi dengan Tempat Letak Kereta

Probably my first time posting such a long review as I'm truly impressed with the value that the accommodation provides: Reception staffs are friendly and when checking in early around 8am to offload my luggage after an overnight train, I was informed the earliest possible timing is 12noon which I had no issues as I had a day tour which ended on late afternoon. Pleasantly surprised the accommodation has an elevator which is a great saviour for guests with luggage. The room is clean and spacious, it has the amenities which I require especially the hair dryer which is very efficient to dry off my wet hair post shower especially. The lady in charge of the restaurant during breakfast hours is professional and proactive. She took note of my room number, replenished the dishes promptly and also cleared off the utensils left by guests and cleaned the table using sanitizers pretty quick so the restaurant remains clean and tidy. I'm impressed with her professionalism and the hotel management should duly reward her for doing her job well. I would suggest having more fruit options as it's pretty limited and repetitive. As compared to my previous hotel stay in Tbilisi, this hotel is simply a gem. Highly recommended and would like to stay when I return for the next trip. If only the hotel is close to a metro station it would be superb in my opinion.

What an amazing hotel with the most perfect location. Clean and spacious room steps away from the old town. I could not have asked for anything better. I will definitely book again next time I am in Tbilisi.

Hotel looks good as new one . Positive points: room was very convenient with 2 toilets and separate rooms , was very practical for us with small baby. View from window on photo, very nice. Back yard very beautiful landscape. Breakfast was simple , but enough for us. Stuff mostly speaking English. Negative points: In The room was small black ants on sofa and in one toilet room. In bath room don't work dispenser with shower gel. After I ask to fix this problem , stuff didn't anything . They don't have concierge service . We arrived with baby and 4 pcs baggage and nobody even try to help us. I think we don't will stay again this hotel.

This hotel was my first stop upon arriving in Tbilisi, and it made me feel extremely comfortable. The room was spotlessly clean, and we slept soundly. But what mattered most was the staff—every single one of them was incredibly friendly! The front desk lady who checked us in on the evening of November 16th, whose name I unfortunately forgot, was wonderful. We booked the room on App without specifying a king-size bed or twin beds, and she kindly helped us switch to twin beds and even escorted us to our room. Thank you so much! Also, a big thank you to Michael and another gentleman (I regret not asking his name) who helped carry our heavy luggage. Last but not least, thanks to David who assisted with our check-out. I mistakenly thought I had lost my phone at the hotel, and he went out of his way to help me look for it—he was also so kind! I appreciate every staff member who offered us help. If I have the chance to visit Tbilisi again in the future, or if any of my friends come here, I will definitely recommend this hotel!

It was upsetting experience during my 6th visit to amazing Tbilisi. 1. It is not easy to find an entrance as the hotel name is placed on another side of the building and the entrance door is not marked by any sign with the hotel name 2. Staff is not friendly or supportive. I checked in around 1 pm just to leave suitcase and did not ask to provide a room as had plans. There were 2 guys at reception dealing with me. I came back to the hotel around 7 pm, my docs were on the desk and I could see them while the receptionist could not find them and asked to sign the docs which have been signed in the morning. He could not explain me if there is a lift (I tried to speak both English and Russian) and I had a strong feeling that he is under some *****. 3. There is a restaurant on the 1st floor with very loud music. I booked a room with a lovely balcony but had to ask to change it as could not have rest because of the music. When I came to reception, first I was told that the music stops at 11 pm but I go to sleep at 9-10 pm and need quiet atmosphere (it is not metioned anywhere about music). Thankfully, I got another room but it was worse than the one I paid for. No balcony, 2 single beds instead of double one. Aints in the bathroom. So it was not a fair exchange (I was even ready to pay more for a better room but the staff is not supportive). 4. The breakfast is nice and the waiter in the restaurant is super nice and friendly (the only nice person I met at the hotel)

This place is a little far away from the old town (about an hour walk) but it has nice views and some cool stuff nearby, including a large 24/7 grocery store and some graveyards. The room itself is just fine!

Overall, my impression of the stay was mixed. The hotel appears insufficiently thought out in terms of comfort, although there are some positive aspects. There are no shelves in the shower for basic toiletries, and the bathroom lacks drawers and shelves for storing personal items. There is also no makeup mirror. The beds are movable, the safe is not fixed to the wall, and there is no soft headboard. The hair dryer is weak, and the desk is very small. There is no smart lighting system or automatic air-conditioning mode. The bathroom floor is cold, and the mirror is positioned opposite the bed, which I personally found uncomfortable. My request for drinking water was fulfilled only after 45 minutes. There are no service labels on the in-room telephone. It is unclear how a hotel with a five-star rating can operate without a gym. The advertised SPA, in reality, is a jacuzzi for 6–8 people with unusual lighting. The staff generally appeared unfriendly, especially in the restaurant. Beverages are not offered during breakfast; guests must approach the bar themselves to order coffee. Cocoa is available for an additional fee of 15 GEL. Breakfasts are generally good; however, the chef uses onions quite extensively, including in salads and other dishes, which may not suit all guests. On the positive side, I received a room upgrade due to the unavailability of the booked room category, as well as a pleasant birthday greeting from the hotel. The hotel may be suitable for short stays without high expectations; however, improvements in service and room facilities would significantly enhance the level of comfort.

The hotel was very clean, and the staff were friendly and welcoming. However, the biggest issue was the swimming pool. When we booked the hotel, access to the pool was included, but unfortunately it was not usable. Either there was no water in the pool, or when there was, the water was extremely cold. This was very disappointing.

This is the second time we have stayed in this wonderful hotel. It's an easy drive from the airport and a fair price for the taxi there. The location is excellent with plenty of very decent restaurants and shops in the vicinity. There is a french restaurant nearby that I highly recommend if you like high quality french food. The snails and the soup starters are particularly delicious and the steak and fish is superb. The reception staff at the hotel are so friendly, welcoming and very helpful and professional no job is too small. You can rely on them 100%. The rooms are very clean, comfortable and warm especially in this month. All the amenities are there with plenty of tea and coffee and a fridge if you have your own items. The housekeeping staff are attentive and friendly and do an excellent job of keeping your room clean and fully stocked up. Finally, this hotel provides a buffet breakfast as well which again I highly recommend with a wide variety of food and fruit and pastry on offer and cooked food all to a high quality. It's a real pleasure to eat breakfast there in the charming restaurant area with plenty of tea, coffee and fruit juice. The staff are very helpful and makes your breakfast experience a very good start to your day. I highly recommend this hotel and I will be staying there again in December on a short trip over Christmas. It's always a pleasure and a sadness to leave when your trip is over.

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.