Hotel Mesra Haiwan Peliharaan di Norcross

Worst hotel customer experience I've ever had. I need to book a hotel room for a family member who was traveling in an emergency situation. I called Hilton reservation line, and they assured me that it would be no problem for her to check in because I added her to the reservation, prepaid the room, and could complete a form to cover any incidental charges. Jermaine at the front desk was extremely rude to her when she went to check in. I called him and said that she was trying to check in, and he again said that he would not be letting her check in and I could call the reservation line and ask for their help. He then cancelled my prepaid reservation on the spot without telling me and would not answer the telephone when I asked the service representative on the Hilton reservation line to call him and resolve the issue. When I tried to call him back directly to clarify, he told me that he was not going to let her check in, and that he didn't need to explain anything to me, and that he was going to hang up on me (which he did). I don't think I've ever been told that I was going to be hung up on by a customer service provider. I still don't know why this happened, and the Hilton customer service person I spoke to on the reservation line confirmed that the situation did not make any sense. To top it all off, I was told that I would still be paying for the reservation, even though it had been cancelled, because it was prepaid. I tried to book this hotel to make a difficult situation for a close family member a little better. Instead she was treated terribly, sat in the parking lot of a hotel in an unfamiliar city for an hour while I tried to sort it out, and ultimately left exhausted, with no room. Hilton and specifically Jermaine, made a bad situation much worse. Anyone considering a booking at this or any other Hilton property should give my experience some thought first.

Enjoyed this hotel. It was close to shopping and restaurants. Very clean and workers were friendly.

Very quiet location. Staff are nice, Joselyn at the front was super nice. Housekeeping didn't go through your room. Pool is beautiful. Lobby is nice. And it’s SUPER clean and quiet. Will stay again anytime I need a hotel room

What’s funny I didn’t stay at this Hotel in the dates of the 7 and 8 due to at this point I feared for my safety. I accidentally booked to earlier that day due to my job assignment had changed. But then they reassigned me to area so I rebook and was told I couldn’t cancel previously booking which I understand but since I had been a customer for week now I was still staying so I was confused of why the matter couldn’t be resolved better than it was through the Management telling me rules are rules and now I would of had to pay for 2wice for the same room because of Rules WOW okay. So now I can tell my friends AMD family don’t look or e spect Red-roof to be a Great Costumer Service experience. O I actually slept in my truck that night due to not knowing the outcome of this situation between me and the management at this red roof location. It so so sad due I Neva complained of the roaches and dirty bathrooms I had to reclean each time I stay there and the constant people knocking on the fire cause the drug dealers ruin the hotel in this area And even their on Redroof representatives couldn’t convince this location to work me that day But they will not have to worry about this Guy booking Red-roof AGAINS

after 10 days I still haven't got my $75 dollar deposit credited back to my account. Don't like that at all the very first and last time that will happen to me. I have called twice and haven't got a reasonable response. It is like the people don't care

Exelente relación costo calidad, habitaciones amplias y limpias, todo lo necesario dentro de la habitación para una estadia muy comoda, facil acceso y estacionamiento suficiente. Lo recomiendo.

房間衞生不錯，設施有些陳舊，服務良好，可以免費停車。早餐單調，經年不換。