Pengguna Tetamu
25 April 2022
Firstly, the staff at front desk was very unfriendly. I booked with friends via different providers. I even sent an enquiry to check for early check in (which they answered saying it was not possible); and when we arrived at the hotel magically none of our reservations were available.
After making us wait for 30 mins in the sun, the guy at the concierge told us either you combine the reservations and instead of 3 rooms we would get 2 rooms (one larger than we booked but still not ideal), or move to a worse sister hotel or they threatened us to cancel our booking twice. We settled for two rooms, but I ended up booking another room in a hotel nearby (Bayview resort) with way friendlier and helpful staff.
We tried also the restaurant and food was tasteless with unattentive waiters. Chicken was ‘firm’, rice blend, and burger was like chewing a flip flop.
By the way, they do not serve alcohol in the hotel which could be a minus for some.
The pool is ok.
Breakfast was with limited choice of average to low quality foods and the coffee sitting in this burner for hours with a bitter taste. My friend had some stomach issues a few hours later (perhaps not due to breakfast); still not a tasty start of the day.
I’d not book again here in my next trip and I hope that the management of the resort could take the feedback positively and improve.
Terjemah