Hotel berhampiran Sunglass Hut, Phoenix

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.

Nice new clean hotel, comfy bed. Short walk to cafes restaurants. Staff were great. I’d stay here again!

Excellent Hotel. Bonvoy elite benefits were great. I received a nice room upgrade. Continental breakfast in the elite lounge was great. Staff everywhere was professional. The front desk agent shook my hand and thanked me for being a loyal customer. This is my go to hotel in downtown Phoenix. The destination fee is my only complaint, but they know what they are doing. They give you benefits with a higher value than the fee, but you may not be able to use them. Like bike rentals. The food and beverage credit is a hook to keep you in the hotel. The fee is offset by the food and beverage credit, so basically they are charging you in advance to use their food and beverage facilities, and they know you will likely spend more than the credit. Use it or lose it.

Berseronok di sana, berhampiran dengan pelbagai tempat makan dan stadium. Kakitangan sangat ramah dan persekitarannya baik, iaitu, dalam tempoh wabak, sarapan tidak disediakan dari hari Isnin hingga Jumaat, tetapi makan malam boleh diubah, dan sarapan hanya tersedia pada hujung minggu.

Excellent brand new Hotel, artistic and with a perfect location! The breakfast restaurant and bar really interesting and plenty of choices. My room was at 6th floor and was amazing too!

Clean well equipped room nice staff, but park your car around the corner for 25 $ per 24 h. Hotel want double + tip at valet

For a hotel and spa, I expected more. Exterior and lobby look nice, but the rooms had an outdated modern feel, with paint chipping from the ceiling and the shower light flickering like a strobe light. Outdoor pool and hot tub area was a welcome benefit of staying here, but wish the staff would have taken time to remove leaves from the pool. Snacks and their free “breakfast” were very limited. The rooftop patio left something to be desired, like creativity. We did not try the on site restaurant, so I am unable to vouch for the services there. Front desk very accommodating and friendly. We did not try the spa service either as we couldn’t work it into our agenda.

I called before hand to see if there were any additional fees, I was informed by the receptionist over the phone that it would be a 150 resort fee. When I arrived I was informed by the receptionist that it would be a 950 dollar incidental fee.

“Continental breakfast” was meh