Hotel berhampiran The One Up Store, Pulau Phu Quoc

Place is beautiful and spacious. Staff is extremely nice as well - they know what they are doing. When I came it was just renovated, so not that busy yet. Because there were still private rooms available some of us got a free upgrade. Free breakfast is included and really nice as well. Would definitely recommend. If this place is getting busier during the high season this hostel is gonna be insanely good.

Overall this was a good stay, but I'm going to likely try someplace else when returning to Phu Quoc, mostly to find a better match for the vibe I like out of a beach resort. Staff was pleasant, but not overly memorable. The resort is a lot bigger than I thought and most of the clientele that I saw were couples and families. I had a beachfront bungalow that was very nicely furnished with a king sized four poster bed, a huge bathroom and an outdoor balcony overlooking the beach. You can hear the waves at night once the very loud EDM/hip hop coming from two directions cuts out around 3 am. I took a 'can't beat em, join em' mentality one night and strolled over to the loud beach bar next door at night to realize that all the loud music was playing for exactly six people who were all yelling to hear one another over the music and not even on the dancefloor. Breakfast in the mornings was good, there's a friendly little mouse that comes by to lap up the crumbs as you eat if you dine alfresco. If you're turned off by rodents, Phu Quoc might but be the best place for you fyi. The bar at the hotel was very small with about 10 stools, but the guys that worked there were nice and the vibe was pretty chill.

Good location, Kind staff , delicious breakfast but when the weather is windy quite noisy because of the wind.

3베드룸 빌라 이용했고 시설 깔끔하고 괜찮았어요 다만 첫 방에서 모든 전기가 안되는 상황이라 엔지니어를 불렀는데도 해결되지않아 방을 바꿔달라 요청했습니다. 방 바꾸는데 2시간 정도 소요... 2시반에 체크인했는데 정작 짐 풀고 쉰건 6시쯤이었습니다ㅠ 다만 최대한 저희 편의를 봐주려고 노력하시는 부분(더 큰 숙소로 바꿔주고 사과의 의미로 과일 전달해줌), 바뀐 숙소에서는 큰 불편함을 느낄 수 없었고 조식과 수영장 모두 만족스러워서 재방문 의사 있습니다.

Pullman Phu Quoc ialah resort yang sangat bagus. Walau bagaimanapun, ia terletak di kawasan terbiar menunggu perkembangan selanjutnya, jadi ia dikelilingi oleh jalan raya tetapi tiada yang lain. Ia adalah 20 minit berjalan kaki ke kedai-kedai terdekat. Walau bagaimanapun, resort ini sangat baik dan memenuhi setiap keperluan. Pantainya bersih dan berenangnya bagus, jaring mengelilingi kawasan berenang. Pemindahan percuma ke bandar adalah idea yang bagus seperti pengangkutan percuma ke lapangan terbang. Kakitangan hotel hebat, kebanyakannya berbahasa Inggeris. Bilik-bilik adalah sangat bersih dan selesa jika reka bentuk sedikit aneh dan AC agak lemah. Secara keseluruhannya Pullman melakukan kerja yang hebat. Matahari terbenam sangat mengagumkan!

The stay was flawless and awesome! Couldn’t find any fault with it! Staff were very friendly and enthusiastic, Director of F&B Mr Thor was very professional in seeking customers experience by going around and seeking for feedbacks. Service was fast and food was very delicious! We tried everything from restaurant Sea Shack! Room was cozy n view was spectacular, cleanliness was done well, every area around the property was sparkling clean! Never disappointed to stay with IHG group! Highly recommended for travellers who needs a short escape from city to stay at Intercontinental Phu Quoc

Pros: - good location, walking distance to Grand World - low price, best if you don’t spend much time at the hotel and mostly out and about - clean and modern decor Cons: - no aircon in corridor and elevator, it can be very uncomfortable to step in the elevator on hot days - no room service, no service at pool area, no option to pay for food and beverage at check out. - minibar is empty, instant coffee and tea bags are available yet no milk. When we requested milk for our cup of tea, the reception staff advised we would need to go to the bar (ground floor) to purchase milk at own cost. Milk is essential and it has always been provided free of charge wherever we’ve been (Bali, Singapore, Australia, etc.) - mid-stay ROOM INSPECTION. This is very UNPLEASANT practice to Westerners and should be stopped. Not sure if this is normal in Vietnam, but it is very displeasing and annoying to us (Australians). We often stayed a few weeks to months in Bali and other Asian countries, we’ve never had room inspection where 2 staff entered our room, 1 of them walked around the room pretending to check the skirting board with a screwdriver while the other was casing the room (it was obvious that they wanted to check to room). - poor English proficiency. Only one reception staff can speak English well, the rest of the staff don’t. My husband was quite frustrated during our stay because he couldn’t communicate with staff. We’ve stayed in Bali and other Asian countries, all of their staff are fluent in English including security and housekeeping staff. - lack of attention to food safety. Signage is very small. No cover when the meals bought outside to the pool area. Food was not kept at optimum temperature can cause bacteria to grow to dangerous levels that can cause illness. - lack of knowledge about beverage. Staff didn’t understand my husband’s order of Bourbon + Cola (very common drinks to Westerners) and advised they don’t have Bourbon. When my husband went to the bar with the staff, there was a big Bourbon bottle sitting on the shelf! - lack of customer service. Staff was not attentive to customers, my husband had to walked to the restaurant to get staff attention when we wanted food and drinks while we were at the pool. Staff should walk around and simply check in with customers. Staff didn’t greet customers when they walk past, again when we were in Bali and other Asian countries, their staff (everyone including housekeeping staff) always said good morning, good afternoon or good evening. - FACIAL BIOMETRICS RECOGNITION was an entry requirement to enter buffet breakfast. This should be disclosed in booking description including third-party websites like Agoda, Booking.com, etc. No information on Facial Biometrics Recognition are found anywhere or has ever been communicated to us prior to checking in. If we have known, we would stay elsewhere for sure (we will request that our data are permanently deleted from their system and we suggest that you do the sam

The hotel is located in Sun Set Town, an Italien inspired small town with historical sights. Its beautiful but still quite empty, sure there is some smaller Hotels and Restaurants and some small grocery Shops. Near the water there is a Food Bazaar with Stalls and a lot of Food an Drinks offers but its just Open from 16 o clock, the Highlight of the town was besides the beautiful architecture the daily firework (expcect tuesday) The Hotel has a beautiful big Pool facing the sea and also Access to the Beach via some stairs. As it just opened it was not busy. As Hilton Diamond Member we got a free Canapé with two Drinks in the Evening and a Lovely suite upgrade with sea view. For the fireworks you can also Access the roof top terrace for a better view. During check in it took that someone came and Helped us with our luggages. Also there was some confusion about which is our luggages when they brought it to our room. This process should somehow be Improved especially when the Hotel gets busy. The Cabana Area should be a separated more from the public availilable Stairs as there is often people taking pictures of the Pool and also of you if you are next to this Area. Also near this Area with the cabanas they should also install a ladder to enter the pool as you need to walk around half of the pool to get into the water. The breakfast is fabulous and offers great variety and also great quality. Overall we enjoyed our stay a lot especially the pool is a highlight. We will surely return one day to this beautiful hotel and location.