Mövenpick Myth Hotel Patong Phuket

Very disappointed experience, totally not graded as luxury hotel. I booked for 4 days 3 night. First of all, nobody helped you for the luggage, you will be expected to your luggage to climb all the stairs. Once we entered the room and check the water, we found all water are yellowish, rusty kind of colour. We called for help, after waited for 20 minutes still had nobody come for checking. So I walked down to the front desk and request for another room. After awhile, they arrange a new room, however that room has no towel at all, we have to call again and ask for a full set of towel. The second day, there's still missing towel, only one. Very annoying and disappointing. If you're a smoker, you would love this hotel, because once you walked at the balcony, you will smell cigarette smell everywhere, people smoke at the pool side as well. Last but not least, we wrote an email to complaint about all the unpleasant experience, and poor amenities, the Front Office Manager Thanapon Srisuk offered us a compensation, guess what that is, a late checkout from 3pm to 4pm. OMG, what a sincere offer, this is ridiculous because, my flight is at 2:30pm, what would I need that late checkout, this Front Desk Manager didn't even ask what was my flight. Well I will never visit this hotel and not to mention the GM of this hotel was used to be at Michelin restaurant and what a poor management. NEVER NEVER visit this group again. Bonus: we accidentally met other guest from this hotel, they also had other issue, broken fridge etc. DO NOT ATTRACTED BY THE IMAGE. You can still walk at the lobby take few pictures without living there.

Pros for a family with three children: Family suite with one king and two queen beds. Very comfortable bed, after Noka Phuket, the surin, the most comfortable bed. Air conditioning working properly, could sleep without turning it on and off to avoid getting sick. Before that everyone was sweating all night because the air conditioner was blowing on the bed when it was off. Breakfasts: not bad, but juices are bagged. From 15-16 chocolate hour, but I do not understand why tea dilmah from a bag, you could have brewed tea. Pool did not swim, as we stopped in this hotel because of the store seven eleven. Hair spa - went with my daughter - very pleasant procedure. Cons: In room 4401 in the second bedroom curtains were full of dust, if you are allergic to dust - you will be choking and coughing all night. The floor was dirty - I always go barefoot, my feet were dirty. The finishes of the room doors and cabinets were as if assembled in Ikea, all very cheap. Noise insulation is very poor. Minibar was empty - no deposit upon check-

Amazing hotel. Great staff, very clean, housekeeping is great, location is so good, 7/11 at the entrance and with pharmacy and money exchange. Perfect stay

It was a very nice hotel and all the staff very accomodating.

A pampering hotel close to Beit Chabad. The most pampering hotel in the vicinity of Beit Chabad

We stayed at Movenpick for 9 nights in the pool access room. The room was spacious and the bed was big and comfortable. It’s the shame that there was only one sun bed at the balcony so we couldn’t lay down and chillax by the pool at the same time. However, we got our own jacuzzi but it didn’t work for the last couple day before we leave. The pool was beautiful and good size. Housekeepers didn’t do their good job. The room wasn’t clean enough when we were there but it’s not a big deal. They were really helpful and polite when we needed help. One day when we was back from our day trip in the evening and found out the housekeeper forgot to close the door at our balcony. Luckily, no one got in our room from the pool. Air-conditioning worked really good when the weather was humid and hot outside. Breakfast was pricey and less choices. Taste was alright. We ate there once and didn’t like it at all. At night, the lobby and in front of our room were stinky. There was a poor management of the sewage. This should be improved immediately because this is a 5 star hotel not a hostel. Overall, we enjoyed our stay at Movenpick and will stay here again when we visit Phuket.

Great facilities and friendly staff

They didn’t took urgency in checking in us. Kept us waiting for long. Otherwise hotel is very premium and clean.

Was too quite and good service suitable for couples and families