Hotel berhampiran Galaxia del Carmen II Park, Playa Del Carmen

We stayed at Soho Playa for 5 nights and we were super comfortable. The rooms are big, have everything you need, a fridge, AC, big bathrooms, a little terrace, and they go above and beyond to make sure you have a great stay. I had some requests and they not only provided what I needed but exceeded my expectations. I read many reviews and people were complaining about the breakfast and i do not undertand, it is better than nothing, you get coffe and bread take it or leave it, it is included, at least it is something. Also it is very convenient that they are next to a juice/salad/poke bowl place, we ate there a few times. The location was really good, they came to clean once every two days which was good enough for us. I really wanted to thank Gabriela becuase she went above and beyond when i had a request, she helped us out so much during out stay. The only thing i would say they could improve is the common terrace in the pool area, it looks like it needs more maintenance, but it works for the purpose of using the pool to relax for a bit.

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

Incroyable Emplacement exceptionnel, le personnel est très agréable et souriant . Les repas sont d’une qualité remarquable !

Hotel is in prime and walkable distance to Cozumel ferry. Room walls are very thin that you can hear someone walking outside other than that it’s good experience. Breakfast is tied up with hotel next door. It’s limited menu not buffet. They’ll prepare your food “only” when you’re there if you’re in rush plan accordingly.

Let me first start off and tell you that the reception staff and maids are absolutely lovely really helpful my issue is not them at all. I'm going to write this review completely honest because I don't want another person to go in blind like I did. If you like sleep and you like quiet do not stay at this hotel. First of all when we arrived at hacienda del Caribe after an 11 hour flight we were told we were being moved to their sister hotel which is a bit of a walk with a disabled child our daughter and four suitcases anyway we were tired and happily agreed.The hotel is the most noisiest hotel I have ever been in and we have travelled the world.Not street noise that I can understand as it's the town no it is people inside the hotel because the windows are sheet thin and the doors have huge gaps the security do not care. I took videos of the noise.i complained to the hotel who moved us up a floor however we were without a room entirely from 11am until 4pm my disabled son needs a quiet room and this is unacceptable. The noise was just as bad I took more videos of a man trying to kick our door down I rang reception for security no answer my husband ran out to restrain him as he was biting guests and he strangled the receptionist armed police turned up then security I did not feel safe after this and I told them this. It was packed with people who were like wild animals screaming all hours day and night not once told to be quiet? It ruined the holiday if I'm honest but you get what you pay for.oh might I add aswell I had earplugs in! Pros Pools nice but could do with a scrub The staff especially the maids are just lovely Local to everything really If you want to party definitely your hotel Cons Noisy like extremely noisy Attracts the wrong kind of people noisy,rude obnoxious The large windows to the room are extremely unsafe can easily be broken into The beds are like concrete The cafe next door is overpriced for the food you get but that's all of plays del Carmen horrible food

Ia agak dekat dengan taman tema siri x, jadi ia tidak berada di kawasan hotel 7 aksara. Jika anda pergi ke xcaret, saya mengesyorkan semua orang untuk tinggal di sini. Terdapat banyak restoran di sebelah hotel, dan terdapat pusat membeli-belah berdekatan. Terdapat kolam infiniti di tingkat atas. Secara keseluruhan nisbah harga/prestasi adalah okay.

Todo estuvo muy bien, las instalaciones son un poco antiguas sin embargo de buen tamaño, de sugerencias sería que agregaran un secador de cabello en las habitaciones y que cambiaran las toallas ya que durante nuestra estancia no nos cambiaron las toallas ni una vez.

الفندق اكثر من ممتاز حقيقي والخدمه اكثر من رائعه والمكان كثيرا متميز والاطلاله منتهي الجمال والروعه بالأخص في الفيرمونت الذهبي اطلاله اكثر من مريحه واشكر فادي علي حسن ضيافته وابتسامته الجميله وهو من اشطر الحاضرين بالفندق

one of the best hotel I have stayed, you have everything like 12 restaurants to eat and the pools and the place to do kayak and be on the ocean pools ara amazing its a nice resort with everything you can dream, amazing views and the restaurant the mercado san juan its amazing for breakfast its food all around Mexico you need a week to see the whole hotel, plus you have acces to all the parks of Xcaret we try the xenses and Xcaret at night its nice, everything for all the family better than the disneys resorts I think its one of the top 10 best hotels in the world, it has something for all kind of taste, from privacy to a lot of places for socialize. I will comeback again for longer stay its worth it.