I stayed here because I am helping my aunt die, and it is fairly close to the assisted living community where she lives. I have been driving from Long Beach to Ventura AND working daily. I am literally exhausted. I decided to stay over night instead of driving home. I chose the Marriott because ONE I trusted the brand, and the standards, and SECOND this one had good reviews. I showed up at 9pm. I was given an adjoining room, and I don't like that, BUT I failed to ask for anything different, so whatever I thought ”I will deal.” It started with the couple arguing next door that lasted for 20minutes. They finally decided to stop, which was good. I went to take a shower and the towels and bath mat were damp - very damp, which is gross. I was so tired...I found a hand towel that was dry and decided ”ok at least this is dry” Then I opened the toilet to go, and there were cigarettes and black crap in the toilet. So I called downstairs and asked to be moved. The guy on the phone was NOT apologetic, but did say ”I don't know if I can, give me a few minutes.” He called back in 15minutes and said, ”yeah ok there is a room on the 1st floor, but it is an accessible room.” I said, ”I don't care, is it clean??” He said, ”um, I hope so.” I thought, ”wth-you hope so? You didn't check??” I packed up my things & headed downstairs to exchange keys. When I exchanged the keys, a guy appeared and literally gave me a key and took mine. There were no words, well except mine to say ”thank you” to him. BUT he didn't say, sorry about all of this, or tough sh**t lady-literally NOTHING. Ok next room, upon entering was another adjoining room AND the people next door were smoking - it was coming into the room.(I am a cancer survivor - this makes me cringe) I sat on the edge of the bed & just thought ”stay calm.” I looked up at the ceiling, and I noticed these spots moving, which turned out to be spider and a silver fish. (unbelievable!) I killed the spider with a hanger, and then tried to get the silver fish but he fell off the ceiling and onto the carpet. Couldn't find him after that. I went to take a shower, and I noticed little gnats flying around 2 or 3. Went to get my nightgown and slippers & got into shower. One gnat flew by then the next, so I looked up, and there were dead gnats on the ceiling. I stopped counting at 50. At this point, I just kind of went numb to it all. I got in bed and the mattress sank in the middle and the pad bunched up - wish this was not true, but this was the worst experience I have ever had at a Marriott! I wish it had been earlier - I would have left. I stayed because I mentally stayed focused on my aunt, and the fact that she literally had days left and let this crap go...but I thought ”I have been busting my a** over the past year in healthcare on the front lines...seriously we all are exhausted.” God it is so disappointing...all of it is. Service is gone, standards are gone, I mean no one cares. This place in general even after the roo
Bagus
108 Ulasan