Hotel berhampiran Praça de Pedro Nunes, Porto

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a ”no show” and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to ”so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .

What a lovely little hotel! I cant sing the praises of all the staff enough! Before the trip I was sending questions and asking for advise, all by email and I was getting replies so quickly. When I was there the staff again were so helpful, kind, curious, really nothing was too much. The room I had was a single room, the bed was a comfy double, but the room was tiny, the bathroom was adequate with a 700 x 700 shower in the corner (bit of a squeeze for me, but others would be find) window opened in 2 direction and there was a fantastic fully functioning air con unit. A 5min wall from the nearest metro line and about a 15min walk to the centre of the town, and maybe a 30mins walk to the river. Be aware it's all up hill back to the hotel from town! I would recommend and stay here again!

Comfortable rooms and location easy enough to get into all parts of the city using Uber, which are very reasonable and cost around 3 euros to the furthest point at the river. You could walk but my father has some mobility issues and the uber was much faster, allowing us to expore poroto without tiring from the walk into town. The hotel is kept well, is cosy and inviting once inside, dont be put off by the exterior. Rooms were very well designed for the price bracket. Attention to detail of items in the bathroom need to be addressed though. Soap dish was loose on the wall as was the faucet on the bathroom sink. Small details that bring an otherwise very nice room below its potential. Although a little firm for me, I still slept very well on the bed. No external noise heard and quiet and effective air conditioning. The safe was an issue for me. We had 2 rooms and the safe was not bolted into the wardrobe, you could remove the safe if you wanted to. This makes the safe redundant and concerned me. The front desk also do not have their own safe for guest valuables. However we had no issued and our belongings remained untouched. The hotels did lock our belongings into a storage room on our last day. I would definitely stay here again and I think this hotel offers both an element of luxury whilst remaining a mid priced option. The staff were also very helpful and attentive.

Great location close to the Metro, although a bit noisy as there is construction outside and a barking next door. The rooms are tiny with minimal amenities. This is not a 4 star hotel as our package promised. Just a heads up, they charge you for extra coffee pods. Staff here is professional and very helpful-they wear many hats! They helped us book an amazing tour. Walking distance to shopping, an amazing indoor food court, and grocery stores. The breakfast room is very nice, and has good selections.

Typical of the Portuguese Hotels we have had on our Bunnik tour on the Portuguese leg. Stairs and no ramp to get suitcases into the hotel and a bit if a shortage of staff to help. No tea and coffee or free water in the room only one free plug on one side of a double bed. Our bathroom toiletries was a shower cap but there were squeeze bottles of shower gel,shampoo and bath gel attached to the shower. Only one glass in the room although we were in a room for couples; there were 2 small ones in the bathroom. The tiny glasses allowed you to have some water to brush your teeth so you don't bang your head on the overhead cupboard mirror which is totally unnecessary since it doesn't hold anything. The basin was so shallow that you dare not leave it running long. There was a bidet if you need one, otherwise it just takes up valuable bathroom realestate. One of the few hotels without a pool and reliable WiFi in our room. No news in English. but old movies overdubbed in Portuguese. I was told that they were working on upgrading their WiFi. On the plus side, the room was clean, breakfast was plentiful with a good range of food. Thr staff as helpful as as was possible. The area is good for access to art galleries and eateries.

Wow- what a wonderful base to explore Porto. We were three females there for a few days and loved it. The manager was super helpful, we had a lovely welcome basket and the team who tidied and cleaned our to were exceptional. The beds, shower and all amenities were excellent - our nespresso pods, water, tea etc refilled daily and we even had a dishwasher! Super small shops close by where we bought local cheese, hams and bread - perfect for breakfast. Wonderful experience and would highly recommend.

I arrived at the hotel on 20 November 2022 for a 5 night stay. The stay was business related and with so many hotels to choose from, I decided to go with the Porto Palacio. What an excellent choice! The hotel is absolutely brilliant - I cannot find a fault. Check-in was very smooth and on arrival to the room - wow - very modern, crisp clean sheets on the bed and a spacious room. In terms of food, the Breakfast experience was the best part of the stay for me. I have stayed in many hotels around the world - both on a personal basis and a business basis - I can honestly say that the breakfast staff at the Porto Palacio are the best I've ever come across. On arrival, I was seated quickly. On Day 1, the staff members memorised what I had that cannot be chosen by the buffet - for example, a tea and two plates (as I like two plates) - on Days 2 and for the rest of the trip, I didn't even need to ask. I was called by my Title and Surname on arrival. The whole experience was brilliant. I would like to mention a lady called Rosa and another lady (they both greet staff members at the door) - their hospitality skills are great and they are always smiling - nothing is too much for them. I didn't eat at the restaurant in the evening but had room service as personally, I like to relax after a day at the office. The food was of good quality and was tasty and piping hot. I used the gym during my stay - the gym is open to members of the public, therefore is not your usual hotel gym. It's huge - there are loads of machines and I was never waiting for someone to finish using something. Staff members are friendly. All in all - a brilliant stay and is a genuine 5 star hotel! I will return to the Porto Palacio both on a business basis and also on a personal basis - Porto looks like a great city! It's a shame that I didn't have time to look around as I had a busy schedule but I will certainly be back! Thank you!!

Stayed four night as a base for Porto centre. Would give it 3.5 if possible to use halfs. Rooms were clean although showing signs of wear. Bed made up daily and fresh towels. Lack of shelf space in cupboard. Used for breakfast once but also tried the Mitica Inspiracao out of the back door twice for a more relaxed setting and no temptation to overfill v the buffet. Shower has good temperature and flow. Friendly and helpful reception staff. Nearby supermarket for anything you need. The bus from the airport took 50 mins during the morning midweek, and initially goes away from the hotel before heading back towards it. If I was doing it again I would take the Metro to Ramalde the nearest stop and then get an Uber to the hotel. The airport Metro is just behind the road at arrivals. Bus 304 seemed the quicker bus than the 300 or 301 into town. Had issues with bus reliability getting back from town after 8pm using information from route planner on Google maps .. chasing round various bus stops near the Town Hall Square to no avail. Ended up prefering to get the Metro back to Ramalde and then €3 for an Uber. Opted to use luggage lockers at Trindade Metro, €6 small for upto 12 hours rather than detour back to the hotel on the last day. Other sizes available but limited availability.

Not a touristy hotel so far out of town! Meant either 20€ taxi ride to town or walk 15 minutes to the local Metro and go from there. Hotel staff friendly and room very clean. Tiny bar area and spa pool charge of 5€ to use plus 5€ for swim hat. Pool was tiny. Hotel fine if you’re on a business trip but I would next time want something in the town. Nothing to do in evening apart from going to student type bars in a local shopping area

You can walk to the airport ( 7- 10 MN walk). As a con/negative point I would mention the late check in by 4 pm, with the ”friendly” suggestion that you can check in sooner paying a 20£ fee... unacceptable in my opinion...