Club Med Pragelato Vialattea

My favourite was the teen club and i had a very good time with Samuel, Malik and Enzo, they bring life to the party and keep everyone entertained. They are very well mannered and very kind, i would love to come back here to enjoy the teen club again one day but Enzo stay the best

We were there for a family skiing trip and stayed in a duplex which was fantastic - a small house with upstairs bedroom and shower room and downstairs separate bedroom, “kitchen” area with fridge and sink and a toilet by the front door. The hotel complex is great with the accommodation spread out in pretty Alpine chalets surrounding a central building containing the reception, bar and restaurant. The hotel had made a huge effort for the New Year celebrations with staff putting on a show they had evidently worked really hard on and then music, dancing and finally outside for the countdown and fireworks at midnight, it was a fantastic atmosphere. Unlike some resorts this is not ski in ski out and in order to ski you have to get a gondola up the mountain that is right next to the hotel. There was a small bit of queuing and very full gondolas at the start and end of the day but it wasn’t at all a big problem and the kids actually loved the “flying bus” rollercoaster ride every day. We used the mini club which absolutely served its purpose - the kids had skiing lessons and made friends but the organisation was significantly lacking. Drop off and pick up were never straightforward - paper lists with different staff every single time so the children were rarely recognised or their names learned - no not that page, turn over etc etc etc It was always unclear where to pick them up from and at what time. The kids had a lovely time but it makes for quite a stressful parent experience and dashing between various sites on the hotel complex. There also needs to be some thought about how the mini club store their skis for individual children, the system is that groups with huge numbers of children all put their skis together and of course things get then get mixed up or lost - in 5 days of skiing our child had to have 3 different pair of skis with return to the ski hire shop for height/weight/ability adjustment each time. Again not a big deal but not really what you want to be doing on a holiday of this sort. The mini club staff are mostly very pleasant but seemed a bit stressed and struggling to cope with the number of children. It seemed unfair to me that the guy who was giving a quite involved evening magic show one night was the same person who was responsible for getting the kids ski returns sorted at the crack of dawn the next morning, of course there were errors and items missing - leadership and senior presence were needed and absent. In terms of dining, we ate fairly early in each main buffet restaurant sitting and found it to be overall really good. The problem is that most people want to eat at exactly the same time and the restaurant quickly becomes overwhelmed. There are two other restaurants offering table service that you can book tables for dinner at but the booking app system doesn’t work at all so they advise to book on site with a woman who sometimes stands outside of the bar with a lap top. It wasn’t at all clear when she would randomly

We spent one week with our daughter in Club Med Pragelato. The New Year Nicht was excellent (food, animation). The club is cozy and perfect for families. Petit Club for our 3 years old daughter was great. In general during the week 29.12-05.01 the club was too full to be able to provide a Top Level Service. Rooms are cozy, but the bathroom requires some renovation. The restaurant La Tana was a disastrous experience. We didn’t get our order for 1,5 h and left without been served properly. We had a luck to meet Thierry and Anne from the club management. They were always very friendly and supportive helping us to feel good in every situation. We also spent a great time together and looking forward to come to this club for the next new year celebration. Tanja&Romain