Hotel berhampiran FAMUFEST, Prague

酒店外觀富有東歐風格，靓！放進房，就發現酒店很窩心的welcome champagne 🥰🥰🥰開心☺️酒店內也蠻新淨，最喜歡乾濕分離👍 日日都可以係房內飲capsules😍 住了四晚，第三晚沒有熱水😵💫 因為是太陽能熱水爐…..而maintenance卻要第二日才能上來維修…..還好reception的男職員非常helpful，協助處理好。整體而言，不錯……很喜歡😃

Excellent location n at most 5 mins walk from the main train station Room size is moderate n big comparing to Asian hotels amenities are ok though despite offering the same things for hand face and hair lol Breakfast is included and good to have a chance to meet fellow travelers. Should have no worries as they have 2 sets of full food stations for everyone… capacity being more than 200 I wonder Price wise it is just worth the money

The staffs are nice and helpful, but there is no telephone in the room and no replies from receptionists when we dial the phone by using our handy. We found a cap of champagne bottle in the room when we just arrived at the room, but the room is clean in general. The introduction of the page mentioned There is a parking space but unfortunately u need to find the space in the city by urself. The parking fee is pretty costly in the downtown, around 20 euros per day, but I think this would be same for all hotels there.

The hotel staff was kind and helped me with any questions I had. The hotel is clean and tidy but not at a very high standard, for me it was enough. The location of the hotel is excellent - next to a metro station and a station of several tram lines but the truth is that the main square and the city center are a 15 minute walk so I didn't always use public transport, on the other hand the hotel was not in a very central and noisy place. The hotel had the option of a simple breakfast for some extra cost, but I preferred to eat in local cafes. Unfortunately the air conditioner did not work and it was a hot day. I didn't talk about it with the hotel staff because I wasn't in the hotel most of the day and it wasn't the peak of the heat. It is important to note that in order to get to the elevator and from the elevator to the room there are stairs that may be difficult for older people.

My spouse, my friends, and I stayed 2 nights for Canada Day weekend at Mama Shelter prague. It's in a great location, short transit to old Town Prague with multiple ways of getting there. Bolt, scooters, tram, or even walking works as well. Staff was friendly, except for when we got back to our hotel room on Saturday night. The door was left open by house keeping and luckily nothing was stolen. A woman staff member at the front didn't believe what I told her, so we showed her and said something would be done about it. Upon checking out, there were no notes, and nothing was done. So definitely a lack of professionalism by the night staff. Breakfast was excellent with alot of choices. It's a buffet and is open from 7am to 1030am most days. Food was fresh and 0 issues. The room was clean and spacious. King size bed was comfortable, the air conditioning was okay, but could've been better. 2 TVs and 2 bathrooms. So it was a comfortable stay for us. Overall, definitely worth the money you pay to have everything included. I still believe the hotel parking should be included into the price like in North America.

I just can´t believe what happened in this hotel…. First time ever… I have traveled in 50 countries during the past 20 years. I arrived 22nd May at 13:20 to hotel. The lobby was empty and the whole hotel seemed to be running on low capasity. I went to reception to make check in. No sayign welcome or anything, the receptionist announced me unpolitely that the check in starts at 14:00. I asked that is he serious - the hotel seemed to be empty and in all hotels before, I have had the room if it has been free. Absolutely no cooperation here. I got arrogant answer that the check in starts at 14:00. So - then I sat in the lobby for 45 minutes. There was two receptionists, who were more interested of chatting to eachothers than serving the customer. At 14:00:05 I approached them and asked if I could get the key now. I got it. Have to say that never ever I have whitnessed such an uncooperativeness and arrogance. The room was ready and empty - why the heck I was made to sit in the hot lobby. This was really horrible experience of customer service. Two other minuses were, that the air conditioning did not work in the whole hotel. Also, the hotel WiFI was useless, as the speed was 0,2Mb/sec. Never again to this hotel - I sincverily hope management will react to this feedback

A little far from the city center but with the great public transportation it feels just next door. It was a lovely place to stay with adequate breakfast menu. The room was neat and tidy with daily cleaning facility. The property itself is huge and is very spacious.

They did it again! Top organization of my event. Event manager Dagmar Vlkova is real professional. Apart of fantastic organization of the event, hotel itself is really very good in all - nice clean rooms, delicious fresh breakfast and perfect helpful service.

It is a modern building, we had a family room which was spacious and the beds were comfortable, and we had stunning view from the 19th floor. The staff was kind and helpful. The breakfast was simple but delicious, they filled up the buffet quickly, there was never a shortage of anything, and there was even oat milk.Good transport to the city center, the tram stop is a 3-minute walk away. Excellent value for money, hotel quality at a hostel price.

Hotel is very nice, however there are a few points worth to mention: * Concierge. Overall great experience, however one of the concierge team members (lady) had a Ukrainian flag on her name tag, which supposedly should mean that she should speak Ukrainian, when we started to speak Ukrainian, she was replying in russian! We do not want to be communicated in russian language, we did not pay to stay at the hotel to hear Russian when we did not ask for it! Very upsetting that you hire people without a knowledge and just put random flags instead of them speaking the language. *** Please explain to the staff that it is important to reply in the language in which customer is communicating or at least in English. Thank you 🙏🏻 * Service during the breakfast and housekeeping. All the kitchen, service and housekeeping teams were super friendly, very nice 👍🏻👍🏻👍🏻 Special thanks to Roxolana & Halyna Pashinska for their incredible personal touch. * Hotel Room The room was clean, however had this horrible smell from the bathroom canalization. Each time we had to open the windows to be able to stay in the room. We were a bit busy and didn’t have time to deal with the room changes, however please do something about it. It is very very bad. * Food. Food is great, however we stayed since July 23d until August 6th and we could not eat the breakfast anymore, it is not changing at all 😅. If we knew we would book the rooms without breakfast and eat elsewhere. Water. There was no water in the room, which is a bit different from other hotels we stayed at. I hope this comments will help you to improve the experience of your guests.