Hotel berhampiran TrapCatch, Prague

We stayed for 3 nights, 4 days. Our reason for staying was that we were attending Lewis Capaldi at the O2 (just opposite!) Prior to arrival, I had asked if they offered anything additional for my partner’s birthday. I received an email back quite promptly that I could purchase a bottle of bubbles or a cheesecake. I opted for the bubbles and asked for this to be in the room on arrival. Before we arrived, we received a notification through the Bonvoy app that our room was ready. On arrival, this was not the case. We waited for an additional 20 minutes or so, and the reception staff were very friendly and went through the city map with us. The room was spacious enough, and included a nice welcome message - though my partners birthday was not mentioned (something we had in previously hotels - so maybe something to consider?) Unfortunately the bottle of bubbles was not in the room, which was a little disappointing. Reception kindly allowed me to borrow a EUxUK adaptor. Once I had got back to the room, a member of reception had bought the bottle up. However, I was not there which ruined the surprise and whole reason I had done it. We decided to eat at the hotel restaurant. The food was okay, but the service was poor and inattentive. Before the concert, we had asked about access. We were told the hotel had a special entrance, and we’re given the necessary stickers to gain access - something we should’ve been asked & given on check-in? After the concert, we returned for a few drinks in the bar. The bar appeared to have a mixture of guests and non-guests, which was perfectly fine. However, the service was very poor. The bartenders prioritised Czech nationals and females, rather than adopting a ‘who’s next’ approach. This was also clear when table service was given to native Czechs, and not ourselves. The beds were pretty hard, though I would put this down to them being new and unavoidable. All in all, I would return if I were to be visiting a concert back to the O2. The hotel is outside of the city, but the metro is only 12 minutes away - the metro is incredibly good and extremely easy to use so this posed no issue at all.

This just few steps from the whole attractions of the beautiful Prague old city, shopping malls, restaurants, bars, everything is within a minute or two walking distance, undisputable location. Rooms are specious and comfy, bathrooms are also wide and big, AC works properly.. Rest of hotel services are typical excellent standard of Marriott. Breakfast is rich with plenty of varieties, however, there are NO big dinning options at the hotel despite of its big size, yet this is not a big deal cause the moment you step out of the hotel front door, nice restaurants are loaded everywhere. Bit expensive but will book it again if in Prague.

Residence was clean and close to city center (3-4 station from city center), we enjoyed the breakfest, especially considering price. I want to extend a special thanks to Anatoli, a member of the King's Residence staff. Anatoli's commitment to providing outstanding service and assistance during our stay was truly remarkable. His professionalism, attentiveness, and friendly demeanor were greatly appreciated. Cons is room card isn't work properly. We faced troubles with room card but Anatoli solved it immediately.

- Unfortunately services and facilities did not match the expectations as it was mentioned or as per Brand image. Dirty cups, missing utensils, nonfunctional coffee machine, dirty stinky fridge, nearly empty shampoo sets, old towels do not suit the image of the Ramada brand.  + Location is only the biggest asset for this particular Hotel. Close to all major attractions. Room was big enough but seems old and need cosmetic repairs. - Customer care is another point to be improved. For parking,were instructed to come first to the Reception even-though informed them that due to road blockage, it was not possible to enter center. After struggling for nearly 1.5 hour,  managed to arrive at reception then came to know that the hotel parking was closed and have to use public parking. They could have informed beforehand during the call. Greeting to guests is not norm here. However, Mr Rafat was particularly extremely helpful and professional.  - Breakfast is just normal, not so many varieties and congested room. Overall, disappointed with stay but Prague is always beloved city.  

My spouse, my friends, and I stayed 2 nights for Canada Day weekend at Mama Shelter prague. It's in a great location, short transit to old Town Prague with multiple ways of getting there. Bolt, scooters, tram, or even walking works as well. Staff was friendly, except for when we got back to our hotel room on Saturday night. The door was left open by house keeping and luckily nothing was stolen. A woman staff member at the front didn't believe what I told her, so we showed her and said something would be done about it. Upon checking out, there were no notes, and nothing was done. So definitely a lack of professionalism by the night staff. Breakfast was excellent with alot of choices. It's a buffet and is open from 7am to 1030am most days. Food was fresh and 0 issues. The room was clean and spacious. King size bed was comfortable, the air conditioning was okay, but could've been better. 2 TVs and 2 bathrooms. So it was a comfortable stay for us. Overall, definitely worth the money you pay to have everything included. I still believe the hotel parking should be included into the price like in North America.

Would recommend this hotel, it’s clean, functional comfortable rooms and in a good location. We also had an unexpectedly great view from our room on the sixth floor!! Myself and my partner walked from this hotel to the old town, across Charles bridge and into lesser town quite easily from here so was a good base. Check in and out easy. There is a lovely garden to sit in which is a lovely touch! The reason for 4 rather than 5 starts is the shower pressure was very very low in the mornings, but was fine in the evenings and the breakfast was very basic. However would stay here again for a good priced but nice stay in a good location in Prague :)

I had the pleasure of staying at this fantastic hotel. From the moment I arrived, I was greeted by a professional and friendly staff, they were providing me with valuable information about the local area and suggesting great places to visit. One of the highlights of my stay was the hotel bar, where I enjoyed delicious coffee. I was also impressed by the cleanliness of the rooms. I look forward to returning in the future. :-)

This place is just dirty. The carpet flooring is thin and shaggy. The bathrooms are tiny––there is no storage for any toiletries so you basically need to keep everything in your bag. There was mold in the bathroom near the shower area on the ceiling. The shower head was dirty. When I arrived, the exhaust fan in the bathroom was making a hissing noise, so I decided to take a look at it. I unscrewed the front cover, and it railed thick dust all over the bathroom. The cleanliness is really disappointing, especially when a lot of these issues could be fixed with more thorough cleaning and some preventative maintenance. Other than that, the rooms are small. The twin beds in the rooms are so close, it may as well be one bed. The cabinets and shelving are built in, and they make the room feel really cramped. Overall, the whole place is pretty bad. Nothing about it is pleasing or enjoyable, and the pool comes at an extra fee. The place earns an extra star because the location is great, and it provides a great jumping off point to see the beautiful city of Prague. I've stayed at a lot of hotels in a lot of different countries. I'd say this is the worst one I've seen. I'm sure you can find a fairly comparable place that actually cleans their rooms.

Hotel is very nice, however there are a few points worth to mention: * Concierge. Overall great experience, however one of the concierge team members (lady) had a Ukrainian flag on her name tag, which supposedly should mean that she should speak Ukrainian, when we started to speak Ukrainian, she was replying in russian! We do not want to be communicated in russian language, we did not pay to stay at the hotel to hear Russian when we did not ask for it! Very upsetting that you hire people without a knowledge and just put random flags instead of them speaking the language. *** Please explain to the staff that it is important to reply in the language in which customer is communicating or at least in English. Thank you 🙏🏻 * Service during the breakfast and housekeeping. All the kitchen, service and housekeeping teams were super friendly, very nice 👍🏻👍🏻👍🏻 Special thanks to Roxolana & Halyna Pashinska for their incredible personal touch. * Hotel Room The room was clean, however had this horrible smell from the bathroom canalization. Each time we had to open the windows to be able to stay in the room. We were a bit busy and didn’t have time to deal with the room changes, however please do something about it. It is very very bad. * Food. Food is great, however we stayed since July 23d until August 6th and we could not eat the breakfast anymore, it is not changing at all 😅. If we knew we would book the rooms without breakfast and eat elsewhere. Water. There was no water in the room, which is a bit different from other hotels we stayed at. I hope this comments will help you to improve the experience of your guests.

Well equipped new studios with everything you need. The elevator is not working yet, so check the floor if this is critical for you. Cleaning and trash removal is available for an additional fee. Construction is still ongoing throughout the day. Reasonable price.