Holiday Inn Resort Qionghai Guantang

The bathroom area couldn't be locked and the door was extremely heavy (need to use a lot of strength to close) which I suspect was faulty. The service was remarkable as my friend fell and they even came up to apply medicine for her. The support was good.

Hotel was relatively clean, although we found mosquitoes on bedsheets, hotel staff explained the bugs might have flew in when door was opened. Also found bugs at the balcony. Staff was prompt when we request to change the linen. Location is further as it is a resort hotel, onsen was nice

We really enjoyed our stay at Holiday Inn Resort. Even though staff doesn’t speak english much, they were very friendly and helpful. Hot springs were amazing. There’s almost no gym, only couple machines.

Good stay. Just what we expected. Happy to recommend and we would come and stay again.

Rutina was very kind and helpful before, during and after my stay. I’d definitely return 👍

The resort is well located next to the lake and walking distance to Baishiling park. Facilities are well designed and are being taken care of with a good maintenance plan. We travelled with kids and got the two bedrooms suite, which was very comfortable well appointed with great amenities. Compared to the other int chain hotels on Hainan, the management is doing so much better- great service from the staff and even during rush hour they have no problems delivering. Breakfast and food overall was good, while common areas are very comfortable and nicely designed. The hotel is children friendly and have numerous activities for the young visitors including a separate dedicated venue for them. For a more fluent communication Chinese speaking companions would make things very easy. This is a hot springs resort open for day walk-ins; it looks like an independent operation from the hotel management and the staff may challenge you (can be rude) if you don’t wear your bracelet - I would say more training is required for the hot springs personnel to meet the level of the hotel team. Overall a very good experience -

This hotel is just OK. Definitely not worth the price unless you're planning on spending a lot of time in the hot springs. No bathtub in rooms. Restaurant doesn't have many items on the menu. Staff is friendly. Hot springs are good

這家酒店非常適合小年齡段的孩子。酒店環境幽雅舒適，設施齊全，有網紅吉他游泳池；有孩子們歡跑的小童樂園、泡泡池；還有觀光小火車、熊貓燈光秀；玩累了可以歇歇做做魚療、泡泡温泉，很是舒適。酒店出門左手邊不遠處就是白石嶺（步行約10分鐘左右到），個人建議早上可以去白石嶺爬爬山、看看風景，下午就可以在酒店玩各種設施，晚上就泡泡温泉超級完美哈。酒店的飯菜我個人覺得還不錯，不用吃酒店的自助餐，可以自己單獨點菜，酒店也很貼心，會給每個房間準備一些餐食優惠券，像酒店的馬崗燒鵝、燒雞、石山豆腐、蒜炒芥蘭都OK，早餐的品種也是很多的，皮蛋瘦肉粥、煎餅果子、粉湯、茶葉蛋還是很好吃的。酒店的工作人員服務很周到細緻，特別是管家Vicky，全程跟蹤服務，有什麼問題和她一説，都幫忙解決了，必須提出表揚👍另外餐廳有位女工作人員也是特別棒，忘記問名字了，每次到餐廳主動和孩子打招呼，還給孩子準備小童餐具，吃飯時還幫忙介紹套餐，給我們優惠，服務很好👍笑容很贊😎。總之無論是環境還是設備又或者是服務，都是適合一家老小去度假的酒店，強烈推薦給大家。