Graduate by Hilton Richmond

AMAZING! Super cute spot, the inside and the rooms have such a cute aesthetic, when i go back to Richmond for my next visit i will most def be staying here. The staff was so kind and so welcoming. Very friendly for everyone. I’m just so amazed by my whole experience with my stay there. I promise you won’t be disappointed.

It's a nice hotel close to many locations in downtown Richmond. Valet parking makes parking easy. Very nice staff

I enjoyed my staff. The staff was nice and accommodating. I enjoyed the pool and the rooftop bar.

We enjoyed the “collegiate” theme in the hotel. Noticed quite a few small maintenance details that needed to be taken care of- areas on the baseboard in our room that had been patched but not painted; towel hook on the bathroom door broken; fridge not working well (didn’t keep drinks cold). The toilet in one of our companions’ rooms had leaked overnight (from the tank, so clean water), running out of the bathroom and soaking the carpet. We informed the front desk in the morning; however, upon returning to the hotel around 4:30, the carpet was still soaked and the towels our companions had used to wipe some of the water were still on the floor. It was evident the room had not been serviced by maintenance or housekeeping. Informed the front desk and requested a room change, but the attendant stated they’d have to verify the issue work maintenance. Eventually (after much heated discussion), a supervisor became involved and provided a new room. Valet staff were friendly and efficient. The rooftop bar had no food service on Friday evening (around 6/7pm), so out want an option to get snacks with our drinks. Not sure our experience was worth what we paid.

Doesn't seem well kept. The pool on Memorial Day weekend was green? not sure what was up, but the sides were dirty in it. It should have been cleaned before the holiday weekend, start of summer? No pool towels, just a pile of dirty towels in the pool hallway. No one to open up the pool bathroom either. Coffee person in the morning was only 1 person working, we felt sorry for him, it was chaos, took 30 minutes to get a coffee, huge crowd. Restaurant wasn't operating that night or the next morning (Monday Memorial Day). So they did let people bring in their own food, which was great but also kind gross b/c there were lots of pizza boxes and empty food containers all over the restaurant/game area. Video arcade games were running really slowly, my kids didn't enjoy them. All the snack machines / ice machines were removed from the floors. Only floor 14 had ice, no snacks. Downstairs had snacks but no one there to sells snack to us. The shampoo dispenser in our shower was broken, light in the ceiling of the bathroom flickered constantly. the kids bunk beds weren't made up, just top sheets and blankets left folded on the beds. Limited TV channels, no kid channels (nick, Disney, etc. said "no signal", only basic channels, but did have food network, HGTV and ESPN, so not sure why the kid channels weren't running).

If I stated everything I loved about the property I’d be here forever, only negatives I have are the toilet in my room was leaking when I got there, which was fixed asap but then it would continuously try to fill the tank with water and I’d have to manually drop the lid after each use. 2 I never got a WiFi password and the cable signal was poor, with and without the storm. Minor inconveniences, excellent service of I go anywhere else with a graduate in town I will be staying there

We had a good stay overall. The employees are friendly and helpful: front desk, housekeeping, and valet all provided excellent service. My only complaint is that there was no coffee maker in the room, only a hot water kettle and instant coffee. Went downstairs for breakfast and the menu was buffet only (probably due to it being graduation weekend), and the food was what you’d expect at Hampton Inn or Courtyard. Not awful, but not great, especially when the cost of breakfast is not included in the stay. It came with coffee or juice, and the coffee was awful. It was either instant or had been sitting on a burner for a long time. A employee delivered it to my table, so I’m not sure. They have a coffee bar there, so I assumed they would have drip coffee, but I guess not. I expected that a higher end hotel would have decent coffee included with their meal.

Three nights stay. All the staff were so friendly & helpful. Valet was super easy, again all the guys were really friendly & helpful. Room was clean & exactly as advertised. Pool was lovely & clean. Great views. We never made it to Bryd. Ate at the bar in the lobby, cocktails were good & food was really nice. Morning coffees were great too. Location - really close to VCU. Great bars, restaurants and coffee in Jackson & Monroe Ward. Walkable to Hollywood cemetery & the war memorial & civil war museum.

The staff at the Graduate Richmond are amazing. The food we had at the rooftop hit the spot. The only ‘negative’ aspect was the fan in the bathroom. Whenever you would turn on the light it started blating. It was quite annoying.