Mandarin Oriental Al Faisaliah, Riyadh

Good food

這次訂房因為是在中阿論壇期間，房價真的很高…可能單價比較貴稱得房間沒那麼值，並未到期待值以上。當然酒店本身是好的

The Mandarin Oriental in Riyadh was, hands down, one of the best hotel experiences I have ever had. This is a lot for me to say, since Saudi was my 65th visited country. The staff were truly amazing and were always there to help you out in every way possible. When asking where something is, they will not tell you … they will personally bring you there. Even if it is in one of the other buildings. It is easy to see that the management places service as a number one priority. As you wander around the hotel you will notice that every section is carefully designed and offers a new interesting feature to please the eye. Now, of course, the dining. On our first evening we had dinner in the Al Faisaliah tower in “The Globe” restaurant. Of course, we did enjoy the stunning views of the city on the observation deck before dinner. We selected the sampler meal with the cocktail matching which was very exquisite. The main dishes were the Chilean Salmon and the Australian lamb. The meal finishes off with a rich hazelnut chocolate dessert. For breakfast and dinner the following day we went for the buffet selections at “The Brasserie” which is located in the main building, The selections for both meals would take too long to describe here. From delicious Lebanese cuisine to a selection of Chinese, Italian and, naturally, traditional Arabic foods, there is something for everyone. The food is laid out with such detail and interesting placements … almost like a museum of food. The rooms are luxurious and, again, very stylish and detailed. From the heated toilet seats that open up when you enter and night lights that follow your movements when you are up late, they seem to have everything covered. The rooms are kept meticulously clean and well stocked with free water (and chocolates) several times a day. In the unlikely event that you do run out of something you can call your personal butler and he will be there quickly to provide what you need. The beds are large and comfortable and have all the pillows you could possibly need. The hotel has the usual spa and workout facilities and has pretty much everything you could want. There are, however, separate spa and gym facilities for men and women so if you are there with a spouse, you will be working out by yourself (consider this your alone time). So there you have it. If you are ready to feel pampered and well taken care of and are looking for a truly luxurious experience then you have to look no further than “The Mandarin Oriental Hotel” in Riyadh, Saudi Arabia.

Well, it was very good stay for us. We came for the boxing match and apart from 1-2 shortcomings we had a great stay. The service from the concierge team was excellent(after going over twice to confirm that everything was set up accordingly regarding transfer to and from the boxing venue). The room service was good. Again very small shortcomings. The set up of our executive suite (additional bed for our daughter was not done on the first day, even through we requested it and came back late in the evening, we had to call the team to come with the extra bed- then was done quickly :-))....So apart from those couple of things we had very good stay. The excursion organised by the Concierge team was excellent(Edge of the World), so if you want to do it with them you wouldnt be disappointed. Considering everything, we would definitely return back to Riaydh and stay again at MO.

Unfortunately this has been a very poor stay at what is billed as a 5 star hotel but actually delivers 3 star service. In summary, if you’re looking for a comfortable and business friendly place to stay - best to look elsewhere in the city. Specifics: - front desk staff poorly trained; they don’t know how to process credit card holds or the payments - elevator under maintenance so you’re shunted to service elevators - ACs make loud creaking noises throughout the evening - shower doors do not close properly and flood the bathroom - it can take up to 15 and multiple calls to reach an operator; and usually you end up with a poorly trained person with limited English and customer service skills - rarely do you find a bellman able to help with the luggage -missing cutlery sent with room service - storage from previous stays not kept in room despite late check ins - welcome notes addressed to the wrong guests Above reflective of an ongoing stay on the apartments side.

Thanks for proffesional : Ms.Amal and Ms.Nurai , lobby area cafe of Mandarin Oriental Riyadh because of phenomenal care and High quality of hospitality , excellent Coffee and Desserts with High level of Butlers services Team in the Accomodation from amazing: Ms.Mastoura and Mr.Thilak