Pengguna Tetamu
14 Januari 2024
Large queue for check in and check out, over charged and itemisation not provided, then denied it and ignored my follow up emails. Hotel is crowded with random items that are a bit tacky, theming is very odd in and around the places. Rooms are cold and tired, especially mattress on the bunk beds. Rooms feel more like prisons with dark colours and hard floors. Sleep quality is poor due to constant running of fountains in the main quad area. Shower and bathroom are nice. Breakfast was chaos, food running out and not replenished quickly without having to ask the limited staff they have, areas too small for people to wait for toast etc. adequate selection of food and quality ok. Access to europa park is good however still expect to queue to get in. The extra time you get in the park doesn’t really make much difference to queue times and only a few are open. Not a welcoming hotel and customer service during and after was poor. I wouldn’t recommend or return.
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