Hotel berhampiran Astronomical Society of the Pacific, San Francisco

The service is so good. They left one employee check in at midnight. They also provide a complimentary bottle water when you ask for it.

The good: The location can't be beat. Less than 1/4 mile walk to the Colma Bart station. I booked a room with one queen bed. It was a small room, but just right for one person. All sheets, towels, blankets seemed new and were perfectly clean. I inspected the bed, and the mattress and box spring were perfectly clean. The TV was a new flat panel TV, and had a good selection of channels.. Free parking right in front of the room. Wifi was good (35mb down, 15mb up). Bathroom was perfectly clean and stocked with plenty of standard soap, shampoo, and body lotion. A new coffee maker, microwave and mini fridge were also in the room. Very quiet and peaceful at night. Owners were friendly. What could be improved: The carpets - they are in dire need of replacement. They were dirty and ripped. It wasn't a big deal for me as I usually bring flip flops or slippers with me. Also, the furniture was pretty grubby, The table surfaces were clean, but the rest of the furniture had stuck on dust. Also, they use a plug in oil diffuser as an air freshener which is overwhelming for such a small room. I unplugged it as soon as I got there and opened the windows and door. After being there for 3 nights, the room was still clean smelling - the air fresheners weren't needed. They are probably causing the stuck on dust on the furnishings due to the oil residue.

離機場不遠，價格比連鎖略微便宜。去downtown 非常方便。停車方便，就是感覺晚上不大安全。 攜程給力，一般情況比Booking.com 便宜 地麪有污漬，開始以為血跡

Overall good Pros 1.location 2. Good for family 3. Hygiene Cons 1. Wifi speed was very very slow. So if you want internet from hotel this is not the place

Beautiful old hotel right in downtown Financial District area. Lots of downtown shopping, stores, high end fashion and general stores. Hotel breakfast available for purchase was delicious but pricey. Lunch options would be great. Front desk and concierge were both friendly. Microwave and colder fridge/ better air circulation in room would have been nice.

It is a clear and tidy hotel with no doubt. However, some of its staff were extremely rude. I went down to ask them if the hotel offered turndown services. The man starred at me then asked, in a highly disrespectful tone, “what do you mean by a turndown service?” Completely shocked that I would encounter such a question at a Nikko hotel, I could not say a word for like ten seconds while that man continued starring at me. How can I reason his behavior if not an intentional embarrassment?

Second time I've stayed here and I'm sorry but I won't be going back. Can't fault the location, being near a cable car line and two BART subway stations, but (sigh) the private room we had here was a dingy, over priced hole. Staff on reception were also noticeably uninterested in our welfare. There was a nice reception lady who helped me with a tour booking. But the guys who booked us in, and booked us out, couldn't have been less interested. Put it like this: had the guy who booked us out asked, 'Hi, how was your stay ? How did you find your room?' (and he didn't ask this - or make any other comment) I would have replied, 'our flight to SF took 11 hours, and we then had to endure over two hours getting through US border security, while jetlagged, then a 30 minute ride on BART, then walked through the Tenderloin in the dark to get to the hostel. After all that it might have nice for your reception staff to at least ask, out of courtesy, how was our journey? Had we travelled far? Etc etc. The usual welcoming small talk. But no, this guy just wanted our IDs and my payment. No hello and welcome. Then there was the room with the bunkbed, the inward facing window and the faint but distinct odour of urine. Walls painted a ghastly shade of green. No air conditioning (when temps were 70-80F) and a small fan that didn't work from the start. The only window faced another window so you had to keep the curtains closed for privacy, which added to the dingy feeling. And for all this I paid over $1100 for seven nights. I know SF is expensive but I'd call that over priced.' Anyway, as I said, the guy who checked us out didn't ask how our stay was and so I didn't tell him any of this. Which is why I'm writing it here. I'm not expecting reception staff to form lasting relationships with customers. There's a high churn rate of faces here, as there are at most hotels and hostels. But I do expect 'hello' 'goodbye' and a room that doesn't smell of urine.

It’s my second time back in this hotel but this time I got to stay at the Landmark room. The room is spacious, as usual the location is superb! Just at Union Square, walking distance to Chinatown and as well to the cable car. $25 daily for the fees is mandatory to be paid but you will get in return of a daily credit for that amount and two steel bottles and two cable car ticket one way! Amenities is superb, bed is amazingly comfortable!

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

I stayed in a 4-bed dorm. The room was with enough space to pack luggage. Lockers provided but you gotta bring your own lock. The private shower room was clean. One of the two elevators broke down during the stay, another functioning couldnt show the floor. Not a fresh modern looking type of hostel, but with a good vibe if you prefer somewhere more vibrant to stay.