Hotel berhampiran Mechanics＇ Institute, San Francisco

호텔에 일찍 도착해 어얼리 체크인 부탁드렸는데 잘 들어주셨어요. 일본 호텔이라 그런지 호텔 입구에서부터 친절함이 베어있습니다. 방도 깨끗하고 네 식구 머물기에 괜찮아요. 위치는 텐더로인이 시작되는 바로 건너편이어서 도착하고 첫 날은 무서웠는데 낮에는 괜찮더라고요~ 클럽층에 묶어 아침이나 저녁 중간중간 이용했어요. 아이들(11세7세)무료이용 가능합니다.

The elevator is broken which is a terrible condition to the hotel The service is good However phone does not work can’t even talk to concierge General room is clean , overall good for a night stay

Was here for holiday, chose this location as heard it is one of the safer areas. It was too bad, just that opposite the park there are quite of bit of homeless people sleeping. Location was alright, was accessible to Fisherman wharf, Golden Gate (took Lyft all the way). Around $10 to $25 per trip. Service was quite good, the staff was friendly and helpful. Even the cleaning staff was cheerful and greeted everyone. However for the room, it was not the best, not what i would expect of Hilton having frequent the brand in other countries. Unlucky as got one of the un-renovated rooms. Room was outdated. The shower is a one way, so you can't control the flow of the water. There isn't even a sink stopper to fill the tub. Overall because of the room, wasn't the best for me.

The hotel is centrally located and convenient for getting around SF. The rooms could be cleaned a bit more thoroughly (hair on the bathroom floor etc) but overall a nice place. One person at the check-in counter was very nice and helpful; the other (female) was impatient and expressionless.

Hi, the hotel is very clean and hosts very friendly. Unfortunately the neighborhood is not good at all, but this hotel seems like an oasis in the block. I was offered an upgrade from a shared bathroom to a room with private bathroom.

Overall good Pros 1.location 2. Good for family 3. Hygiene Cons 1. Wifi speed was very very slow. So if you want internet from hotel this is not the place

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

房間挺大的

We loved everything about our stay. Starting with the warm greeting, the fabulous service, the amazing accommodations and the incredible views. We can’t wait to come back for another visit. If you need to recharge your batteries I highly recommend this location.