Hotel berhampiran Ocean View Spa, San Francisco

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

This hotel has a great location inside the CBD of San Francisco. The room is a bit small but it still has a modern design compared to the old design of another hotel in the area. Please note that this hotel does not have a complimentary continental breakfast buffet, it only has breakfast for purchase at the restaurant.

Location of the hotel is good. As told, left side of the hotel is more safe than the right side as there are not many homeless people on the left side. The hotel provides daily cleaning and refills bath amenities automatically. The air conditioning is quite cool but can be adjusted, nevertheless, the blanket is not thick enough which slightly affected sleeping quality.

호텔에 일찍 도착해 어얼리 체크인 부탁드렸는데 잘 들어주셨어요. 일본 호텔이라 그런지 호텔 입구에서부터 친절함이 베어있습니다. 방도 깨끗하고 네 식구 머물기에 괜찮아요. 위치는 텐더로인이 시작되는 바로 건너편이어서 도착하고 첫 날은 무서웠는데 낮에는 괜찮더라고요~ 클럽층에 묶어 아침이나 저녁 중간중간 이용했어요. 아이들(11세7세)무료이용 가능합니다.

Friendly staff, good value for money hotel in okay location but generally San Francisco is not great or overly safe feeling. Nearby parking is very expensive approx $44 per night, once you leave the parking you have to give you ticket and pay again.

It's a hotel with some proud history. They've arranged a corridor to introduce their past and the hotel is elegantly decorated. There's some sort of package that I've paid for at trip.com. that I didn't really know about and they've given me 20 dollar allowance to use for the hotel food because of this. The room is clean, and basically you could use the lift by yourself because it requires you to enter your floor number before you get in the specific lift. The hotel is right in front of the union square so you're accesible to many stuff. I've talked to some guests at the breakfast place and some of them have come here many times. I think I would come again some time, if SF city has less homeless and become cleaner, like it used to be.

Opted for early check in for an additional USD 25. Good location, big room. Nice gym. Cable car and bus stops nearby, good location!

average visit, maybe I expected more given their reputation. I visited SF for a two-day concert so I expected not to stay too much in my room anyways. Picked the Ritz primarily for the location. Also this was my first time staying under my own name so always wanted to get the welcome envelope with my name on it. (They misspelled it 😔) Booked via Amex’s FHR primarily for the early check-in at around noon and late checkout. I received an upgrade to a City View room but I must’ve arrived too early because my room was not really prepared. It had a few missing amenities like slippers, dental kits, combs etc. No welcome gifts other than chocolate. Only ate breakfast there but food is okay. Great portions though! Most of the time, I left the hotel at 10/11am and came back after midnight. One time no valet was there to pick up my car so had to call and request someone to pickup my car. Otherwise, all other services and staff were pleasant. The bedding and Frette linens were fantastic and it helped me sleep well. You also get a bottle of water EVERYTIME you pick up your car from the valet! I actually really like this since the only thing I could bring to the venue were sealed water bottles! Wifi was good, great for work and meetings. For a 5-star hotel, it wasn’t amazing compared to what I had heard. Might pass next time I’m in SF.

위치도 유니언스퀘어쪽이라 너무 좋고 모든 직원분들이 착하고 친절하세요 방도 깨끗하고 적당히 넓어요 저는 영어를 못하는데 언어소통에 큰 문제는 없었습니다 팁은 짐옮겨주시는분, 퇴실청소선생님께 각각10달러씩 드렸어요 참고로 짐옮겨주시는분은 선뜻 혼자온 제게 사진도 찍어주셔서 더욱 마음에 들었답니다! 이 밖 거리는 나쁘지는 않지만 빌런들이 자주 돌아다니니 조심하세요 참고로 샌프란 9.4기준 미국연휴일이라 그런지 사람도 별로 없고 특히 밤에는 동양인 여자 혼자 걸어다니기 매우 위험했습니다!

Was here for holiday, chose this location as heard it is one of the safer areas. It was too bad, just that opposite the park there are quite of bit of homeless people sleeping. Location was alright, was accessible to Fisherman wharf, Golden Gate (took Lyft all the way). Around $10 to $25 per trip. Service was quite good, the staff was friendly and helpful. Even the cleaning staff was cheerful and greeted everyone. However for the room, it was not the best, not what i would expect of Hilton having frequent the brand in other countries. Unlucky as got one of the un-renovated rooms. Room was outdated. The shower is a one way, so you can't control the flow of the water. There isn't even a sink stopper to fill the tub. Overall because of the room, wasn't the best for me.