Park Plaza Apart Hotel

Good lofts with full kitchen. Spacious and with good light. The reception team was very nice!

Habitación grande y hotel muy céntrico. Aunque no teníamos desayuno incluido nos dejaron un desayuno de cortesía en la habitación, todo un detalle

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TL:DR Excellent location, safe lodging, walking distance to lots of sights and restaurants, excellent receptionists. But the devil is in the details. The bathroom: excellent water pressure in the evening, pretty bad in the morning. The bathroom needs hooks for clothes, a toilet brush, a bath tub stopper for baths, and better and more plentiful toilet paper. The toilet paper you get melts down to nothing unless layered multiple times. Also, the light fixture is awful, you can't get light on your face in the mirror. Do with that what you will. Ah, and the kicker: the fixture hangs off the ceiling and is held tight by a wad of folded toilet paper. Classy. Half of the light switches lead nowhere and light nothing. The kitchen has the barest minimum of dishes, cutlery, and paper towels (those are also very thin and turn to nothing when wet). If you want to cook, you won't have anything to do it with - no cutting boards, no spatulas, no colanders, you get my drift. And washing dishes is also a problem as there is nothing provided. I suppose the hotel expects us to wash the dishes with our bare hands. The living room is nice, it leads to a full-size balcony. But in winter, the lower level is noticeably colder than the upper level, and in winter that means you would have to wear your outside clothes indoors on the lower level. The furniture isn't comfortable. The bedroom is warmer, but the bed is kind of problematic. The sheets are too short and will pop out from under the mattress at the head and foot level simultaneously. The blankets haven't been washed in ages. I found hair of different colors and lengths stuck in the blankets. The sheets used to separate you from the blankets are also too short, and you end up touching the dirty blankets and jolting awake from disgust. There are 4 pillows given, and all are the same fat thickness. My neck will need therapy up on return because sleeping without the pillows and with them was a problem. The drafty door to the upper level mini balcony was fixed with duct tape. The staff is super helpful and are the best feature of this hotel. Get the cleaning service if you can, even if it costs extra. Santiago in winter is dusty; and pollution particles together with the dust will make everything dirty with time, if you are staying longer than a handful of days. I brought brand new blush pink house slippers with me so I would not wear street shoes indoors, and you should see these dirty things now. All that was from walking around the apartment and leaning against furniture and fixtures. That told me everything about how briefly the apartment exists in an acceptably clean state. I'd suggest you look for different accommodations if you can.

Great location overlooking Santa Lucia Hill. However, the street noise seemed to carry over even in high floors. Santiago is a bustling city. The staff are highly commendable - warm, friendly and helpful. Gave us a few good tips. Great service & communication in English.

We had a problem with the air conditioning in the first room, which the knew about. However, when we complained they moved us to a different room the next day and the issue wax resolved. The staff were very helpful with any inquiries and had good recommendations for restaurants and sightseeing.

.Great Location, Hotel Security great. Next to a large grocery store. Adjacent to Santa Lucia park for greet walks.

The information was clear, breakfirst was not included. But anyhow, a complementary breakfirst pack was put in the fridge. Nice guesture and very appriciated.

Had two wonderful stays here but were very upset and frustrated to be - we felt- ripped off by checking in early 😢 We messaged the hotel a few days before arrival to ask about the arrangements for arriving in the morning- no response. When we arrived the hotel staff had no idea what if any a charge would be to check in early (it was 6am). The room was ready so we took it. Most reputable hotels would either allow an early check in if the room was available, or would be clear on any charge. We were so annoyed when we checked out to be charged nearly double the nightly rate we had paid, for checking in a few hours early. Not happy at all, do not recommend, which is a shame as otherwise we enjoyed our stay. Be clear on your charges and ensure people on reception know what charges are! 😡☹️