Hotel berhampiran Parque Tres Poniente, Santiago

Needed an overnight before our cruise. Since they had an airport shuttle and decent prices we booked a room. First the shuttle service has an interesting pickup point at one of the parking areas. We had to evade the taxi people and go up two escalators to a walkway. Not bad if you follow the instructions they emailed. The waiting area is a bit wide and it would be easy to miss the pickup but I called and was picked up in about 20 minutes after the 12 reservation we made. We will not go into the ride over the the hotel, it was, well exciting might be an ok word. As for the hotel, desk staff was professional, helpful and got us into a room quickly. The hotel was being used for other cruise passengers and workers but they did take care of us quickly. The restaurant was good but not great. I think there were too many people early and they were not ready for the numbers so several tables seated after us were leaving before we even got bread. The hotel was clean and rooms were very nice so I would use it again but reconsider places to dine.

4,5/5,00 O Best Western Estacíon Central é um ótimo hotel. Ele possui quartos amplos e é bem confortável. O café da manhã é servido até às 10h e é bem farto, conta com variedades de frutas, cereais, pães, frios, ovos e linguiça. Os funcionários são bem receptivos e atenciosos. Eles disponibilizam uma marmitinha de café da manhã (sache de café, chá,fruta, sanduíche, iogurte) para que você possa levar no dia dos passeios, basta solicitar até as 21h na recepção. A região realmente não é boa mas o hotel conta com seguranças a disposição caso precise esperar algum uber ou taxi do lado de fora. Foi bem tranquilo pedir carros de aplicativo tanto durante o dia quanto durante a noite. Próximo ao hotel há uma estação da Turbus (estação alameda) e tem um metrô do outro lado da rua

Amazing! The Hostel has a very good bedroom with spacious lockers. Also available is a pool, and a little gym and great location, very close to supermarket and subway. Huge thanks to Gustavo and Victor Manuel and Angelica, and everybody else!

In 8 or 9 trips to Santiago since 2008, this is the best hotel I've stayed in so far that fit my budget. Maybe demand is depressed for now in the Centro area because of working from home or tourism being way down due to Covid, but this felt a lot like a 4-star place that's tremendous value for now. Room was spacious, there was a room safe that was easy to use, bed was comfortable, and housekeeping staff did a good job. Can't comment on the breakfast or the restaurants (I don't think my room rate included the breakfast). Location is excellent, close to entrance D for the Ud. de Chile Metro. There's also a market on that corner with long hours and most supplies a person would need. The Paris-Londres neighborhood is also nearby with the food options, and it's walking distance to basically anywhere downtown, especially in the eastern half. Barrio Lastarria is about 15 minutes' walk or 2 Metro stops. Desk staff had varying levels of English proficiency but were always helpful. It's not gringolandia but neither are the prices. I'd rate it an excellent choice.

We found the staff so helpful and answered all our questions,Housekeeping was good, and efficient.The staff cooking at the egg station in the morning were always ready to do what you asked. Camilio (sorry if I got your name wrong)couldn't have be more helpful and answered all our questions.Thanks for a lovely time in your country.

The hotel is clean and located in the heart of Santiago. The staff are amazing. Everyone we encountered was friendly and helpful. There are bus and train stops within a couple of blocks of the hotel. Water, beer, wine and snacks are conveniently available for purchase in the lobby any time of the day or night. The hotel is still ramping up its operations to become more “full service” so some services, such as an in-house laundry service, are not yet available. The pool/bar area is beautiful and makes for a great place to hang out. Compared to a four star hotel in Chicago, some may find the interior a bit lacking, but my family and I really liked it.

We stayed in this hotel for two nights while visiting Santiago de Chile, and my experience was pretty good. Check-in process was smooth with no complaints other than the lack of staff to escort the luggage. We got a room in the middle of the building and the room was spacious and comfortable with working heater plus air conditioner for warning up from the chilly Santiago weather. Unfortunately we were unable to enjoy the breakfast due to the constraints of our tour but overall we had a very nice stay and would recommend this to anyone who's looking for a good accomodation in the centre of Santiago.

My wife and I tried to check into the hotel a little earlier than expected and there were no rooms available. So the receptionist would hold our bags until we’d get back from our day out in Santiago. We enjoyed a great evening out in Santiago, and arrived back at the hotel at about 11 pm to check into our room. We walked into the hotel to check in and get our room key - there was no security guard outside, no requirement to swipe the room key, and the door does not automatically close. My wife and I were talking to the receptionist IN THE LOBBY, I mentioned to the receptionist that the door should automatically close or they should have someone at the door, a second later a thief snatched my wife’s phone, which was under her arm. The thief ran out, jumped into a waiting car, and took off. We sprinted after the man, but he was long gone. The hotel advised the Carabineros (Chilean police) wouldn’t arrive until 4 am, that they were having an unusually busy Tuesday night, and we might as well wait until tomorrow morning to file a police report. As we were going back and forth with the receptionist and my wife is crying hysterically, and we are advising guests walking in of what just occurred, the receptionist is trying to quiet us down and to not scare the guests. The receptionist was indifferent and ambivalent, no apologies, and showed no consideration. Not reporting it immediately was a critical mistake, and surely done on purpose by the hotel to avoid having a scene of several police officers and my wife crying in their lobby. After barely sleeping we went to the PDI, the sophisticated Chilean police investigators, they advised that they couldn’t take the report, had to be the carabineros. We went to a carabinero station and filed a report. At first, the carabineros gave us a very hard time for us not having filed the report immediately. Telling us we made a huge mistake by not reporting it immediately, and even thought it was a little over 12 hours since the incident occurred. However, after pleading with them, explaining what the hotel told us, stressing we are foreigners and do not know the laws in Chile, they finally made a report. The Hotel Sommelier Boutique is NOT safe and they do not care about their guests.

This was our second trip to Santiago and to this hotel, we really enjoyed our first trip so decided to stay again. Wasn’t as good as the first stay but the hotel is nice and clean. It has good spaces with a living wall, restaurant and bar area with outside seating. Clean rooms, breakfast was not very inspiring mainly continental with limited hot food offerings. Now for the negatives Diamond member and we didn’t receive a room upgrade which was disappointing as the hotel wasn’t busy and my family who are gold were giving an upgrade we checked in at the same time (us first). Terrible room keys had to have them changed 3 times as they stopped working and reception staff didn’t seem too concerned about the inconvenience. On checkout I asked to pay with part cash I was told that this couldn’t be done due to taxes, which I’ve never experienced in the past at any Hilton, Felt that Daniel was very unhelpful and didn’t seem to really want let me pay with any cash as it wasn’t convenient for him. Shower temperature is impossible to get right either too hot or too cold.

El hotel es muy bonito y tranquilo. El personal es increíble y siempre dispuesto a ayudar. Destacó sobre todo la amabilidad y atención de Eduardo. El restaurante es un imperdible ya que la comida está bien hecha y el desayuno vale la pena.