Ulasan Suizantei Club Jozankei-Adults Only

We stayed in Room 300, "Hotaruya," which was clearly designated as a non-smoking room. However, the bathroom had a strong residual smell of smoke, which even spread into the inner part of the room. During check-in, when inspecting the room, I immediately pointed this out to the reception staff, but they insisted they couldn’t smell anything. After dinner, still finding the smell unbearable, I went down to the front desk to request further action. The staff assured me they would spend an hour deodorizing the room. Unfortunately, the results were ineffective, confirming that the smoke odor was not minor and persisted throughout the night, leaving me feeling nauseous at times. Even if a previous guest was a heavy smoker, please thoroughly inspect and improve the winter ventilation system in your bathrooms. One staff member claimed not to notice the smell, while another spent an hour trying to remove it with no success. I trust you can check your records to see if anyone smoked in this room, especially since you made it clear during check-in that smoking in a non-smoking room would result in a fine. This shouldn’t be an issue for the next guest—especially when it’s been explicitly pointed out. I urge your staff to take such concerns seriously. At the very least, they could remove their masks to verify the smell themselves or ask a non-smoking colleague to confirm.

We only had 1 night to stay in this beautiful paradise 🥲🤍 It was the best stay of our 10 day trip in Japan and we would definitely be back to stay here again 🤍 Location: in the Jozankei Onsen town that’s about an hour + out of Sapporo. Honestly if you’re in a group, just book a cab out, it was about $80++ for 3 of us! Otherwise remember to book the Onsen bus shuttle early in advance 🥹 Area around Onsen is nothing much besides other Onsen houses, a small cafe and other smol tourist picture spots. Back to the Ryokan: this was my first experience being in one and I’m so glad I chose this place! Mum and sister throughly enjoyed it as well, using our in room Onsen ( there’s 2!) and also the shared common Onsen with an outdoor facing the snow too ❄️☃️♨️ Service:The staff was extremely polite and efficient, seeing the reviews of them being rude was kinda uncalled for. They were nothing but kind and attentive. It is a very quiet and peaceful place , I understand the need for all guests to be maintain the atmosphere too. Food: amazing, one of the best meals I’ve had in Japan so far ♥️ the pictures below speaks for itself 🥹 private dining room to enjoy the view too🏔️ Loved small touches too like the mikimoto soaps , Dyson hair dryers ( in the public Onsen) And the chopstick souvenirs 🥹 I can’t wait to come back here again with my partner 🤍

Good onsen, sweet atmosphere, Japanese style breakfast is delicious.

Don’t listen to customer

酒店非常滿意，房間很大，而且有私湯。名字沒記錯的話，高橋小姐姐非常可愛，也非常有耐心給我們介紹。有機會還會來。

객실이 멋집니다. 단풍철에 와서 뷰가 좋았습니다. 웰컴푸드 사브레가 아주 맛있습니다. 대욕장은 평범한 편입니다.

酒店豪華，非常乾淨舒適，酒店員工親切，笑容十足，不像其他評價的差，房間很大，設備齊全，桑拿房10分給力，私人浴池很大，足夠坐四個人，早晚餐都唔錯，房間飲料、酒類任飲，配套配套配套十足，環境優美，地理也10分方便

非常喜歡這家溫泉旅館，住宿體驗非常棒。晚上還有免費酒吧，老爺爺的英文超級好，非常會聊天👍🏻。他們的特調雞尾酒非常好喝，晚餐美味可口，早餐也非常好吃。

房間很棒！房間內就有小温泉，很舒服，泡完以後皮膚滑溜溜，超舒服。大池子也很好，露天温泉更是一絕。 一定要定早晚餐，懷石料理不會讓你失望的。

홋카이도 여행 일정 중 최~~~~~고의 선택이었습니다. 시설이나 서비스가 진짜 돈이 하나도 아깝지않은 곳이에요. 다음에 홋카이도 오게 되면 진짜 반드시 다시 올겁니다. 다들 착하시고 친절하시고 특히 선물로 받은 젓가락은 너무 감동이었어요.

언니랑 함께한 여행이었는데 모든게 만족스러운 여행이었습니다. 위치 청결도 너무 맛있는 아침식사까지 최고로 만족스러웠어요. 다음번에도 이호텔로 예약입니다! 강추!

酒店無論是服務，房間環境，食物都特別棒！住過不少温泉酒店，這家給我的體驗目前是最好的。工作人員特別友好！是我會推薦朋友來住的一家酒店！酒店房間少，所以住起來特別的安靜舒適。私密性也很好。各種下午茶，晚上的酒吧都是免費的。餐食也很可口！非常推薦！

1/房間很安靜，房間裏的冰箱滿滿的飲品暢飲很贊（日本酒、啤酒、烏龍茶、果汁） 2/不得不説第一寶亭留俱樂部的服務太讚了，細節拉滿，從餐廳全個室附餐單，到大堂吧的小酌免費酒單，甚至到就餐後的筷子留念、宿泊後的洗漱品套贈品，都💯。 3/強烈推薦：入住後，拿了鑰匙到斜對面酒店自營的冰激凌店，便可以免費吃到很有記憶點的冰激凌（完勝哈根達斯） 4/入住後，還可以安排派車送到下一個酒店。 總結： 下次來定山溪，不用住四家不用酒店了，直接入住俱樂部，無負擔省心輕鬆。

房間的設施有點老久了。 但是別的體驗感都不錯！房間外的温泉很有感覺，冰箱裏的飲料酒水也是免費的！ 早餐的服務的老爺爺也很熱情哦