Hotel berhampiran East China University of Science and Technology Jinshan Campus, Shanghai

I don’t want to spoil this experience for anyone so I am not going to share all the details as this was truly an unforgettable stay. This has officially become my favorite hotel from all everything I have enjoyed worldwide. Thanks to Bruce our personal butler for making the process seem so effortless. The rest is for you to experience yourself!

The hotel is nice, with clean and spacious rooms. The staff is very friendly and, though they don’t speak English, they make a great effort to be helpful. The only drawback is that it’s about 1.5 km from the nearest metro station.

The Service Apartment was conveniently located, next to shopping malls and walking distance from LTR station. The room was spacious and clean with comfortable bed. Friendly and accommodating staff, their service were attentive and responsive. Thank you for the friendly staff who handled our off hours check in at 2.00am very efficiently and fast. Thumbs up for the excellent service.

This Kimpton hotel is really-really cool: opened in September’23, it has fresh amenities, sleek contemporary design, beautiful scenery from the upper decks and remarkable dine & drink options. The staff is friendly and helpful, with fair level of English, which is not that common even in Shanghai. Rooms have spacious bathrooms, high-tech control system and comfy bed with orthopedic (!) pillows. The surrounding areas are fresh from the reconstruction, conveying nice Singapore-style staycation feel - great choice even for those living in Shanghai. The only major area of concern was the pool. Don’t get me wrong, it’s a really beautiful rooftop pool at a scenic spot of Huangpu river, but it’s regulated by the most ridiculous rules you can possibly think of. First, there is no service by the pool, so forget about the joy of having a coffee, a cold beer or a juice at your sunbed. There’s a forced shower at the entrance which cannot be turned off - protecting your phone an belongings would require agility. And the most stupid of all - you must wear a swimming cap even if you don’t dive. There is no information of it ahead of check-in, so you can either rent a cap at the place, or enjoy the pool in observer’s mode if they’d ran out of those (happened to us). Having stayed at over 30 hotels across all China, it was the first time I met regulations like that. It’s not a sports pool, where caps and absence of service could be assumed. It’s a really nice rooftop leisure pool, beautifully furnished and with pleasant soundtrack. Well, could have been. Dear Administration, please benchmark the other hotels in town. A properly serviced rooftop pool is not just a source of joy for your guests, it’s also a revenue stream for the business.

Good location with restaurants around.

I had the pleasure of staying at the Shanghai MGM West Bund Hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was greeted with warm hospitality and a seamless check-in process. Especially Lucy from the Guest Experience team made my day remarkable. She made me feel like a valued guest and went above and beyond to ensure my stay was comfortable. What truly impressed me was their genuine care and attention to detail. They anticipated my needs before I even had to ask, ensuring that I had everything I required for a comfortable and enjoyable stay. It's clear that they take great pride in their work and are committed to providing exceptional service to every guest. I would like to express my heartfelt gratitude to the guest relations team at the Shanghai MGM West Bund Hotel for their outstanding hospitality. They played a significant role in making my stay truly memorable and I highly recommend their services to anyone visiting the hotel. The hotel itself is a true gem, boasting modern and stylish decor throughout. My room was spacious, well-appointed, and offered breathtaking views of the city skyline. The comfortable bed, luxurious amenities, and attention to detail made me feel right at home. My stay was the exceptional service provided by the hotel staff. Also the housekeeping team, everyone was friendly, attentive, and always willing to go the extra mile to ensure a memorable stay. The hotel's location is also worth mentioning. Situated in the vibrant West Bund area, it offered convenient access to popular attractions, shopping, and dining options. Whether I wanted to explore the city or simply relax and take in the views, everything was within reach. Overall, my experience at the Shanghai MGM West Bund Hotel was nothing short of exceptional. It's a true testament to luxury and hospitality. I highly recommend this hotel to anyone seeking a memorable stay in Shanghai.

I stayed here with my 3yo daughter for one night. We really enjoyed the room. The bed was really comfy and we loved that we could have a smart TV in the room that we listen to music on and watched PAW Patrol. The bathroom was very nice and the shower was very big. They gave us some good amenities and the breakfast was okay. Thank you for having us and we will definitely stay here again. Five stars

It’s really good hotel. I will reserve this hotel for the next time again.

There are a number of areas that did not match the impression I had prior to arrival. Firstly, the hotel shares its premises with a youth hostel with the hotel rooms on Level 9 only. To get to level 9, you have to first take a lift to Level 8 before transferring to another lift. This was extremely troublesome especially when you need to go to reception for any matter. The rooms are laid out like a maze and it was easy to get lost in the maze until you get the hang of it. On my first night, they had me in a windowless room that smelled very strongly of medicated oil. This room was extremely stuffy but they were kind enough to move me to a room with a window, though it was much smaller with no chairs and wardrobe to hang your clothes. I liked that the rooms had a washing machine with dryer which was a convenient way to wash your clothes on the go. The gym was in a carved out space next to reception, making it extremely weird and strange to be working out. The shopping mall that the hotel is connected to has seen better days, looking rather lacklustre though it was nice to have easy access to a supermarket. Staff members were generally kind and obliging though it was easy to miss them as they were often hiding behind a messy and cluttered reception counter. The hotel is also at least a 10-15min walk to the nearest metro stations so something to keep in mind when booking.

I appreciated the convenience of the hotel's modern amenities and services provided through AI. Although the location is a bit distant from the airport, I found that the hotel's new and clean facilities and its AI technology more than made up for it. I believe that this enhanced my overall experience and made my stay more comfortable.