Hotel Shangri-La dengan Gim

I stayed in the suite at this hotel. It was a great and very comfortable stay. Everything about the suite was elegant and built for comfort. The hotel has a restaurant that makes delicious Yunnan inspired dishes. The yak stew and the potato dishes were especially good. The staff was nice and friendly although language presented a barrier. (Thankfully there are translation apps.). The pool was a little weird though. It's presented more like a pond in the middle of the hotel rooms. There seems to be only one access point to the pool and there is zero seating. Its rimmed by plants and trees. Very strange. But thats the only criticism of the hotel. Everything else meets and exceeds expectations of a hotel. And its within walking distance of the old town.

We had a really good experience during our checkin at the hotel. The manager, Vivian went to our bedroom to make sure we are comfortable. When we mentioned the weather was too dry, she got her staff to bring a humidifier for our room. The humidifier help us a lot. Our room had a beautiful mountain view. The next day, Vivian even gave us a late checkout for our hi speed train back to Kunming was at 4:15 pm. The best part was after touring Pudacuo National Park, we came back to the hotel at 2:30 pm and needed lunch for we were hungry before we catch the train back. The hotel restaurant chef has gone for his break. Vivian went to the extend of calling the chef back to cook for us. We had a good meal before we went to the train station. Her service was really incredible. Kudos to Vivian for making our stay in Shangri La so comfortable and meaningful! I would highly recommend staying at Hilton Garden Inn hotel in Shangri La.

What an amazing experience, not only by the hotel itself, but specially by the service given by the concierge Becky. Extremely helpful with us (non Chinese speakers): gave us tips of the city, arranged a trip by car to the most important spots around, offered her phone in case we needed help with translation… This is what really made a difference in our stay at Shangri La hotel. I hope her manager takes that into account since it was by far the best service recieved. Big big thanks to Becky, honestly, amazing service offered, not to mention her permanent smile and willingness to help us. Having said all that, the hotel management must improve the English spoken by their staff. We REALLY struggled… thank god we had google translate. Except our beloved Becky, nobody spoke any English, not even the basics… Will defo come back ;)

房子位置超棒，就在橋旁邊，風格清爽，環境優美，早上床簾一拉，眼前就是一條溪，雖在大路邊上，但不會嘈雜，房間空間大，洗浴設備不錯，有基本的日用洗漱用品提供，服務很好，服務態度優秀，讓客人賓至如歸，點贊。早餐挺豐富的，水果很新鮮滿足需求。餐廳環境優吃早飯舒服，會再次選擇入住的房子

我剛來這裏 有點高原反應 還好酒店的員工告訴我要怎麼解決 酒店還有免費的薑糖水

The place is remote so our expectations were accordingly. We were originally put in the wrong room but the staff rectified the issue without a problem. You can see a nice view of the sunrise from the 5th floor. Breakfast has a good Chinese selection. It is a little ways from the ancient town but technically within walking distance. A good launching point?to see all the sights in Shangrila.

自駕來的，山路十八彎，山路經驗不足的人一定慢點開。房間在2層和3層，屋裡沒什麼景觀，我住的這棟樓3層有個平台，算是我能找到觀景最好的位置了，照片就那拍的。酒店工作人員會幫忙運行李。早餐比較簡單，能吃飽，房間有地暖，不冷，洗澡水也很好。 看其他評論説的管家服務和酒店會派車帶着玩，我也沒體驗到。我到酒店辦入住後加了個微信，遊玩方式是，買大巴票去看天然佛塔，回來的時候在迴音壁下車，從迴音壁玩好，發微信，派電瓶車來接回酒店（5分鐘車程），然後自己開車去玩山下的其他景點。 説一句關於景點，故事是感人的，值得人欽佩的，所有的一切都來之不易。景點嘛，個人認為，不值得跋山涉水專門來一趟。

房間空間較大，乾淨整潔，尤其是床非常舒服。細節做得很好，膠拖鞋質量很好。周圍餐廳，超市及葯店一應俱全，非常方便。房間是單邊房晚上睡覺較安靜。前台服務員態度很好，見面總會詢問是否有需要幫忙的，酒店有免費早餐，自己包的包子饅頭，還有自己的停車場，就在古城，這個價格真的太值了

About 10min car ride from the old town. Was upgraded by hotel to a room with snow Mountain View. Clean. Temperature in room seems to only stay at 24c , and does not go below a that . Room is equipped with humidifier, a great amenities for me to combat with the dry air . Breakfast is ok, mainly oriental style choices .

性價比非常高的五星級酒店，房間和設施都是按照五星級度假酒店標準做的。酒店離玉龍雪山、虎跳峽等景區都比較近，很適合自駕遊、不需要離景區特別近的酒店。早餐沒有咖啡挺奇怪的。 我在訂房的時候分兩個單子下的，一個含兩份早餐、一個不含早餐，價格相差83元，但是不含早餐的要現場買早餐就是136元兩份。酒店前台不肯按照含早餐的訂單價格給不含早餐的訂單加早餐，我找了攜程協調也沒有用，倒是攜程給補了一份早餐的費用。我承認按照商業規則酒店沒錯，但是感覺服務分就下降了。