Hotel Indigo di Shenzhen

Hotel check in process was quick and accurate. Lack of hotel introductions. Need to ask about the hotel info instead of being intro. But it alright. Housekeeping was very well prepared and many amenities were able to accommodate. Which was great. Even at 2am. I asked for mosquito repeller they were quick delivers. Most problem was in F&B department. So at 12 pm. I went to the bakery shop to ask for the cakes order. Ask can they send to room. They rejected. So I said ok. I will come pick up at night. I may purchase now or need pre- order ? They informed me. Preorder is not necessary and I may return at night to purchase. They close at 9pm. So I return to the bakery shop. Unfortunately cake was needed to preorder before 2pm on the day. So I wasn’t able to enjoy it. Only macaroons were available … was very disappointed since the options were not much left. The hostess also dropped and broken the macaroons I picked. Sure not on purpose. But cost me were able to enjoy the flavour I wished for. If I could have preordered this wouldn’t had happened. So after enquiring about the cakes. I headed for lunch there. Good quality had surprised me. Very nice deal in fact. $329 HKD (RMB ¥298) for two person , unfortunately the service was not on point, waiter weren’t able to serve food correctly. Also tends to not attend to tables. Dishes were not changed in every course. They fire course all at once. Didn’t clear the plates away even it was finished. We had to repeatedly asked they or clear themselves out at night as well. Dinner also had the same situation . Overall. I just think the F&B department need more training. The hotel itself is really great. Good location. Room is clean. Housekeeping courtesy’s is even better the restaurants. Ambient was really on point. Let hope not the F&B department to cause this nice hotel to close since it just opened.