Hotel dengan Khidmat Ambil/Hantar di Pulau Bintan

Roos are very clean and big and also every particular in the room are same exactly as advertised in the trip.com. All the staff are very friendly and kind. There have the very clean, beautiful and great swimming. I this pool is the most attraction thing for these resort. Breakfast have alot of food to choose. And the at the night time also you can have the bar. I was very happy and really released all my stress. Over all everything was very satisfied.

Excellent service in the resort. I asked if they could set up something complimentary for my mom's birthday and they did. A Happy Birthday banner and a small cake. Appreciate the effort. But the cake shall be improved in the texture, it's too dry. But still we are thankful. There's buggy service around the resort which makes it so convenient for my elderly mom with knee pain issue. The breakfast spread is good! On 27 July, we had a negative experience at a point. We booked a massage at D'Bintan massage outside the resort, with 2-way transport included. We booked 8.30pm and we were told to wait at the lobby area at 8.30pm. We were having our BBQ buffet dinner at The Patio, the spa girl stationed at the lobby came into the Patio restaurant, approached me at 8.20pm while we're still eating, and asked me if i booked the massage, i said yes. And she stood there looking at me. I looked at my watch and told her, i booked 8.30pm right? She looked at her watch and said ”ok yes 8.30pm” and left. Just 5 mins later at 8.25pm, she came to my table again and told me, the car is waiting outside already. At that point, i felt like she was rushing us to stop eating and go now, while we're still finishing up our food, which was quite rude. If its already 8.30pm and we're still eating, she can rush us. But we still have time to finish our food! Other than this, the stay and experience was all good.

Great service by Kamuela, they were very responsive when we requested for change of towel and ask for wine opener, they send to our room straight away. Great location as well, walking distance to lagoi bay with many eateries. However, no hot shower water and breakfast wasnt very nice. Overall, still recommended!

I rated cleanliness as 4/5 as it was almost perfect clean but there was a cockroach in my room. This I might not fully blame the resort as we are in nature. This resort is perfect is you are looking for secluded and quiet spot to getaway for a family or a couple. You won’t need to venture out. But it’s a long drive to the resort to the ferry where you need to factor travelling time in your itinerary. I went with my family and the in-house farm was a blast for my kid feeding bunnies, chickens and fishes. Kiki the person in charge was very friendly and served us well. There is a club for kids activities. Service was perfect. Everyone was friendly and attentive to our needs. I would go back again. Take note that is 21% charges of tax on top of the prices - service charges and Govt tax.

I recently stayed at Hotel Indigo Bintan, and it exceeded my expectations. The design is modern and vibrant, reflecting the local culture beautifully. Rooms were spacious, clean, and well-equipped with thoughtful amenities. The staff were welcoming and attentive, always ready to assist. The beachfront location is perfect for relaxation, with stunning views and easy access to activities. The food options were varied and delicious, offering a mix of local and international cuisines. Overall, this hotel provides a perfect blend of luxury, comfort, and authenticity. I highly recommend it for anyone visiting Bintan.

We were very pleased with our experience at The Sanchaya! Greg and his staff were so hospitable we felt comfortable and at ease from the moment we arrived at the Ferry Terminal. The service and facilities were excellent..from the room service to the dining areas. Movie Choices were so updated and wide. Good quality toiletries and snacks in the room minibar We had a little miscommunication about a service fee and were so grateful that they patiently hear us out and resolved it quickly. Thank you Greg, Nawa, Madon, Wawan, Vivi and all the staff at The Sanchaya for a memorable stay!

Amazing experience at Doulus Phos ship hotel. Staying on this amazing Guinness world record ship is definitely one for the books for me. I was once able to bought a book on this MV Doulus when it was sailing to sell books worldwide. The view, the amazing staff and the facilities are truly one of a kind. It was monsoon when we stay that’s why we didn’t manage to enjoy the infinity pool. We would like to come back to experience the outdoor movie with bonfire, the infinity pool and the sunset dinner. The food is great (“, ) and we truly love the amazing warm hospitality of the staff. Definitely we will be back with our family during summer time. It is a good place for family, friends or a retreat. The facilities is huge, a lot if possible activities that can be done and enjoy and not to mention that the tranquility. There is also a spa, it is still under soft opening and still undergoing for improvement but nonetheless it is worth every penny you have.

Not the cleanest of resorts. Pantai Indah Lagoi has the makings of a 5/5 resort if not for the fact that there are stains in the sofa, curtains, carpets, chairs, bathtub and pillows. There are also some areas which are evident of wear and tear. Food is also subpar. However, service is top notch. Staff are all friendly and helpful with smiles all around. Private pool is also nice and gives a very chill vibe.

Customer service at this resort is excellent. While the location is slightly secluded, it offers a peaceful and serene atmosphere. The Ocean View Room is perfect for couples, and I highly recommend trying their barbecue. Personally, I found the Normal Room to offer more privacy compared to the Ocean View. Cleanliness is generally acceptable but could be improved. They also offer additional services such as massages, but they have limited masseurs, and there were some communication issues during my experience, which limited the massage duration to 30 minutes. I believe the masseurs could benefit from more training to enhance the overall customer experience. I would suggest booking a private driver for a day to explore the area. Additionally, the resort provides acceptable currency exchange rates, which is commendable

(Room) Our 3D2N trip was fantastic! The service, food and view was absolutely amazing. Our room was very cosy, just a tad bit dark. There’s air-conditioning and hot water so we were comfortable. The only issue we had would be the mosquitoes; we were bitten so many times. The staff at the DeCliff Cafe even gave us a bottle of insect repellent to ward them off, but the mosquitoes seem to be immune. Luckily the balcony doors were meshed so we could enjoy the view/get some light into the room. - (Easy reservations/transportation) Arrangements for transportation to and from the ferry terminal, reservations for dinner at Tanah Merah Seafood (super yummy!), our snorkeling day out with the Bintan Cool, and massage was done seamlessly with the help of the reception counter. - (Food) Before our stay, we checked out the reviews of the hotel from many sites, dating back to 2018 being the most recent ones, and many concerns were about the food being too salty. So we were considering to bring our own food, but we were so glad that we did not because the food was amazing! (1) DeCliff Cafe For dinner on our first day, we decided to have our meal at the DeCliff Cafe. Not only was the view breathtaking, but we were also pleasantly surprised by how yummy the food was. I had an oxtail rice set, and my boyfriend had the chicken chop. The onion rings were my personal favourite. (2) Breakfast For bfast on the 2nd day, we were given a menu instead of the typical bfast buffet at normal hotels (probably because there weren’t that many people at the point of time). The chicken fried rice was extremely tasty, and iced milk tea ended up being my favourite drink during our stay here. Bfast the day after was the usual buffet style, and the fried rice and soup were our pick for that morning. - (Special thanks to the staff) The service here is impeccable, and the staff here were very polite and friendly. Aguz took great care of us - always driving us up to our room because the whole place is atop a hill which we are ever grateful for. - (To note) Just the mosquitoes, bring mosquito nettings for your beds, and I would suggest long pants/tights instead of shorts. Sunscreen and mopiko is a must!